Company: Etiya
Product Title: Telaura CRM Suite
Product Version: Version 3.0
Frameworx Version: Version 11.5
Information Framework Version: Version 9.5
Assessment Completion Date: May 2012
Detailed Certification Report: Etiya Telaura Version 3.0 Detailed Conformance Report
Information Framework Assessment Summary
TM Forum has reviewed and approved the self-certification of the solution listed here against Information Frameworx (SID) version 9.5 Domains/Aggregate Business Entities. Each ABE was measured using an Information Framework (SID) conformance scale of 1–7, with 1 being the lowest, 3 being the acceptable minimum, and 7 being the highest level of conformance.
Scope of Assessment – Information Framework Footprint
The following figure illustrates the Information Framework Level 1 ABEs (blue border) that were presented in scope for the Assessment, and the textual callouts represent the domain areas of the Etiya Telaura Product that were assessed and support the corresponding SID ABEs.
Product Conformance Summary – Information Framework
The following graph provides an overview of the conformance levels granted to the ABEs presented in scope for the Etiya Telaura CRM Suite Product, Information Framework Assessment.
Product Conformance Detailed – Business Process Framework
Etiya Telaura CRM Suite V3.0 Product Conformance – Information Framework (SID) |
|||
Information Framework (SID) ABE |
Software Solution Domain |
Conformance Score |
Comment |
Party/ Party |
7 |
Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, all attributes of dependent entities.
|
|
Party/ Contact |
7 |
Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, all attributes of dependent entities.
|
|
Party/ Identification |
7 |
Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, all attributes of dependent entities.
|
|
Party/ Party Demographic |
7 |
Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, all attributes of dependent entities. |
|
Party/ Party Profile |
7 |
Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, all attributes of dependent entities. |
|
Business Interaction |
7 |
Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, all attributes of dependent entities. |
|
Customer |
Customer |
7 |
Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
Market/Sales |
Market Segment ABE |
7 |
Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
Market/Sales |
Marketing Campaign ABE |
7 |
Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
Market/Sales |
Marketing Campaign / Media ABE |
7 |
Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
Product |
Product/ Product |
7 |
Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
Product |
Product/ Product Price |
3 |
Core entity, required attributes, all attributes of the core entity |
Product |
Product Offering/ Product Offering |
7 |
Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
Product |
Product Offering / Product Catalog |
7 |
Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
Product |
Product Offering / Product Offering Price |
3 |
Core entity, required attributes, all attributes of the core entity |
Product |
Product Specification |
7 |
Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
Resource ABE |
7 |
Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, all attributes of dependent entities. |
|
Resource Specification ABE |
7 |
Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, all attributes of dependent entities. |
|
Resource Specification / CompoundResource Specification ABE |
7 |
Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, all attributes of dependent entities. |
|
Resource Specification / LogicalResource Specification ABE |
7 |
Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, all attributes of dependent entities. |
|
Resource Specification / PhysicalResource Specification ABE |
7 |
Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, all attributes of dependent entities. |
|
Service ABE |
3 |
Core entity, required attributes. Missing dependent entities: ServiceRole, ServiceBusinessActor and ServiceUtilizationDetails |
|
Service / CustomerFacingService ABE |
3 |
Core entity, required attributes. Missing dependent entity: ServicePackage |
|
Service / ResourceFacing Service ABE |
3 |
Core entity, required attributes. Missing dependent entity: ServiceBundle |
|
Service Specification / CustomerFacing ServiceSpec ABE |
7 |
Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, all attributes of dependent entities. |
|
Service Specification / ResourceFacing ServiceSpec ABE |
7 |
Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, all attributes of dependent entities. |
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Disclaimer. TeleManagement Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TeleManagement Forum framework or standard in question. Accordingly, under no circumstances will TeleManagement Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.