Etiya Telaura CRM Suite Version 3.0- Information Framework

Company: Etiya
Product Title: Telaura CRM Suite
Product Version: Version 3.0
Frameworx Version: Version 11.5
Information Framework Version: Version 9.5
Assessment Completion Date: May 2012
Detailed Certification Report: Etiya Telaura Version 3.0 Detailed Conformance Report

Information Framework Assessment Summary

TM Forum has reviewed and approved the self-certification of the solution listed here against Information Frameworx (SID) version 9.5 Domains/Aggregate Business Entities. Each ABE was measured using an Information Framework (SID) conformance scale of 1–7, with 1 being the lowest, 3 being the acceptable minimum, and 7 being the highest level of conformance.

Scope of Assessment – Information Framework Footprint

The following figure illustrates the Information Framework Level 1 ABEs (blue border) that were presented in scope for the Assessment, and the textual callouts represent the domain areas of the Etiya Telaura Product that were assessed and support the corresponding SID ABEs.

Information Framework – Assessment Scope

Product Conformance Summary – Information Framework

The following graph provides an overview of the conformance levels granted to the ABEs presented in scope for the Etiya Telaura CRM Suite Product, Information Framework Assessment.

Etiya Telaura Product Conformance Summary Information Framework – Aggregate Business Entities

Product Conformance Detailed – Business Process Framework

Etiya Telaura CRM Suite V3.0 Product Conformance – Information Framework (SID)
Information Framework (SID) ABE	Software Solution Domain	Conformance Score	Comment
Party/ Party		7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, all attributes of dependent entities. TM Forum Notes: PartyName attributes are represented in ‘CorporateName’ and ‘IndividualName’ entities. When party type is organization, ‘CorporateNameType’ is used; on the other hand, when party type is individual, ‘IndividualNameType’ is used. In the entity ‘Individual’, Telaura uses ‘individualDetail’ and ‘individualDefinition’ types together, for the definition of individual attributes.
Party/ Contact		7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, all attributes of dependent entities. TM Forum Notes: ContactMediumType is used for email, gsm, pstn, fax etc. The type of contact is defined via ‘TypeName’ attribute in ‘ContactMediumType’.
Party/ Identification		7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, all attributes of dependent entities. TM Forum Notes: Only three of the underlying entities have been included in scope of this assessment; these are: ‘Party Identification’, ‘Organization Identification’, and ‘Individual Identification’. All other entities under the ‘Party/ Identification’ ABE are example entities, therefore do not need to be mapped. Party/ Identification is represented with ‘IndividualIdentificationType’ and ‘CorporateIdentificationType’. When party type is organization, ‘CorporateIdentificationType’ is used; on the other hand, when party type is individual, then ‘IndividualIdentificationType’ is used.
Party/ Party Demographic		7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, all attributes of dependent entities.
Party/ Party Profile		7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, all attributes of dependent entities.
Business Interaction		7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, all attributes of dependent entities.
Customer	Customer	7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
Market/Sales	Market Segment ABE	7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
Market/Sales	Marketing Campaign ABE	7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
Market/Sales	Marketing Campaign / Media ABE	7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
Product	Product/ Product	7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
Product	Product/ Product Price	3	Core entity, required attributes, all attributes of the core entity
Product	Product Offering/ Product Offering	7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
Product	Product Offering / Product Catalog	7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
Product	Product Offering / Product Offering Price	3	Core entity, required attributes, all attributes of the core entity
Product	Product Specification	7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities.
Resource ABE		7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, all attributes of dependent entities.
Resource Specification ABE		7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, all attributes of dependent entities.
Resource Specification / CompoundResource Specification ABE		7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, all attributes of dependent entities.
Resource Specification / LogicalResource Specification ABE		7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, all attributes of dependent entities.
Resource Specification / PhysicalResource Specification ABE		7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, all attributes of dependent entities.
Service ABE		3	Core entity, required attributes. Missing dependent entities: ServiceRole, ServiceBusinessActor and ServiceUtilizationDetails
Service / CustomerFacingService ABE		3	Core entity, required attributes. Missing dependent entity: ServicePackage
Service / ResourceFacing Service ABE		3	Core entity, required attributes. Missing dependent entity: ServiceBundle
Service Specification / CustomerFacing ServiceSpec ABE		7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, all attributes of dependent entities.
Service Specification / ResourceFacing ServiceSpec ABE		7	Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, all attributes of dependent entities.

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Disclaimer. TeleManagement Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TeleManagement Forum framework or standard in question. Accordingly, under no circumstances will TeleManagement Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.

Information Framework Assessment Summary

Scope of Assessment – Information Framework Footprint

Product Conformance Summary – Information Framework

Product Conformance Detailed – Business Process Framework

Etiya Telaura CRM Suite V3.0 Product Conformance – Information Framework (SID)