Company: Nokia Solutions & Networks
Implementation Title: Service Management & MS Operations Lifecycle Framework (SMC and NOC)
Implementation Version: Version 2.0
Frameworx Version: Version 12.0
Business Process Framework Version: Version 12.0
Information Framework Version: Not applicable
Assessment Completion Date: February 2014
Detailed Certification Report: NSN SMCNOC Frameworx12 Certification Report

Product Description

Service Management & MS Operations include managing the Service lifecycle and supporting Customer lifecycle by focusing on the major components of service management layer and Customer Experience Management (CEM) Operations through Service Management Center (SMC) and Network Operation Center (NOC). In this managed services offering NSN covers the entire lifecycle of mobile broadband services running on an operator’s multi-vendor, heterogeneous networks, including service design, launch and service assurance. Intelligent service models provide an integrated view of all services across the Evolved Packet Core (EPC), transmission and radio networks significantly enhancing service quality and subscriber experience.

The major focus from MS point of view is to deliver:

• Network Operations in local delivery model
• Network Operations through centralized delivery model
• Field Maintenance
• Network Performance Management
• Service Design ( Service Modeling and design engineering)
• Service Fulfillment (including Service inventory, Service provisioning and activation)
• Service Assurance (including Service Problem and Service Quality Management)
• Service Profitability Management
• Customer Experience Insights & Business Analytics Support
• Customer Care Insights and Proactive Support
• Marketing Insights and Support
• Governance across Customer, Service and Resource(Network and support functions) layer

Summary Results: Business Process Framework
Detailed Certification Report: NSN SMCNOC Frameworx12 Certification Report