RegisterCompany: Oracle
Solution Title: Oracle 
Solution Version: See details of product versions in Certification Report
Frameworx Version: Version 12.0
Business Process Framework Version: Version 12.0
Assessment Completion Date: April 2013
Detailed Certification Report: Oracle RODOD Certification Report
Business Process Framework Assessment Summary
TM Forum has reviewed and approved the self-certification of the solution listed here against Business Process Framework (eTOM) version 12 processes elements. Each process element was measured using the Business Process Framework (eTOM) conformance scale.
Scope of Assessment – Business Process Framework Footprint
The following figures represent the Business Process Framework Level 2 processes that were presented in scope for the assessment. For details of the high-level and detailed mappings to the Oracle RODOD solution please refer to the Conformance Certification Report.
Business Process Framework – Oracle Communications C2C: Level 2 SIP Processes
Business Process Framework – Oracle Communications C2C: Level 2 Operations Processes
NOTE: The the references to RSDOD (Rapid Service Design & Delivery) are included to illustrate the connection and complementary nature of the RODOD and RSDOD solutions with regard to the Strategy, Infrastructure and Product domain and the Operations domain
The following graph represents the Business Process Framework Level 2 processes that were submitted for the Assessment and the coverage of the Level 2 processes in terms of number of Level 3 processes submitted in scope.
Level 3 process coverage for Oracle RODOD Solution Assessment
Solution Conformance Summary – Business Process Framework
The following charts gives an overview of the conformance scores granted to the Business Process Framework Level 3 processes presented in scope for the Oracle RODOD Solution Business Process Framework Assessment.
Business Process Framework: Conformance Result Summary – CRM
Business Process Framework: Conformance Result Summary – Marketing & Offer Management
Solution Conformance Detailed – Business Process Framework
Oracle Rapid Order Design & Order Delivery (RODOD) SolutionBusiness Process Framework (eTOM) Release 12.0 Conformance |
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| Business Process Framework Process |
Conformance Score | Comment |
| Level 1: 1.1.1 – Customer Relationship Management | N/A | The following Level 2 process elements were submitted in scope for this Level 1 process:
1.1.1.2 – Customer Interface Management |
| Level 2: 1.1.1.2 – Customer Interface Management | Scope [3/4] |
The following Level 3 processes were assessed for conformance:
1.1.1.2.1 – Manage Contact These processes represent 3 of 4 Level 3 processes defined within the |
| Level 3: 1.1.1.2.1 – Manage Contact | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 3: 1.1.1.2.2 – Manage Request (Including Self Service) | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 3: 1.1.1.2.3 – Analyze & Report on Customer | 0 |
Not submitted for Assessment. |
| Level 3: 1.1.1.2.4 – Mediate & Orchestrate Customer Interactions | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 2: 1.1.1.4 – Selling | Scope [4/7] |
The following Level 3 processes were assessed for conformance:
1.1.1.4.3 – Negotiate Sales/Contract These processes represent 4 of 7 processes defined within the 1.1.1.4 – Selling Level 2 process.. |
| Level 3: 1.1.1.4.1 – Manage Prospect | 0 | Not submitted for Assessment. |
| Level 3: 1.1.1.4.2 – Qualify Opportunity | 0 | Not submitted for Assessment. |
| Level 3: 1.1.1.4.3 – Negotiate Sales/Contract | 5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 3: 1.1.1.4.4 – Acquire Customer Data | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 3: 1.1.1.4.5 – Cross/Up Selling | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 3: 1.1.1.4.6 – Develop Sales Proposal | 0 |
Not submitted for Assessment. |
| Level 3: 1.1.1.4.7 – Manage Sales Accounts | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 2: 1.1.1.5 – Order Handling | Scope [7/7] |
The following Level 3 processes were assessed for conformance:
1.1.1.5.1 – Determine Customer Order Feasibility |
| Level 3: 1.1.1.5.1 – Determine Customer Order Feasibility | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 3: 1.1.1.5.2 – Authorize Credit | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 3: 1.1.1.5.4 – Track & Manage Customer Order Handling | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 3: 1.1.1.5.5 – Complete Customer Order | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 3: 1.1.1.5.6 – Issue Customer Orders | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 3: 1.1.1.5.7 – Report Customer Order Handling | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 3: 1.1.1.5.8 – Close Customer Order | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 2: 1.1.1.6 – Problem Handling | Scope [4/6] |
The following Level 3 processes were assessed for conformance:
1.1.1.6.2 – Report Customer Problem |
| Level 3: 1.1.1.6.1 – Isolate Customer Problem | 0 | Not submitted for Assessment |
| Level 3: 1.1.1.6.2 – Report Customer Problem | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 3: 1.1.1.6.3 – Track & Manage Customer Problem | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 3: 1.1.1.6.4 – Close Customer Problem Report | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 3: 1.1.1.6.5 – Create Customer Problem Report | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 3: 1.1.1.6.6 – Correct & Recover Customer Problem | 0 | Not submitted for Assessment |
| Level 1: 1.2.1 – Marketing & Offer Management | N/A | The following Level 2 process elements were submitted in scope for this Level 1 process:
1.2.1.5 – Product & Offer Development & Retirement |
| Level 2: 1.2.1.5 – Product & Offer Development & Retirement | Scope [6/8] |
The following Level 3 processes were assessed for conformance:
1.2.1.5.2 – Assess Performance of Existing Products These processes represent 6 of 8 Level 3 processes defined within the1.2.1.5 – Product & Offer Development & Retirement process. |
| Level 3: 1.2.1.5.1 – Gather & Analyze New Product Ideas | 0 | Not submitted for Assessment. |
| Level 3: 1.2.1.5.2 – Assess Performance of Existing Products | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 3: 1.2.1.5.3 – Develop New Product Business Proposal | 0 | Not submitted for Assessment. |
| Level 3: 1.2.1.5.4 – Develop Product Commercialization Strategy | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 3: 1.2.1.5.5 – Develop Detailed Product Specifications | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 3: 1.2.1.5.6 – Manage Product Development | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 3: 1.2.1.5.7 – Launch New Products | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 3: 1.2.1.5.8 – Manage Product Exit | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
Report Misuse: Frameworx conformance is an important part of enabling the communications industry maintain profitability as it migrates to new services and new business models. Gaining the conformance mark represents a significant investment by both suppliers and service providers. If you feel a company is misusing the conformance mark then please let us know at [email protected].
Disclaimer. TeleManagement Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TeleManagement Forum framework or standard in question. Accordingly, under no circumstances will TeleManagement Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.