Company: Oracle
Solution Title: Oracle Rapid Service Design and Order Delivery (RSDOD) Solution
Solution Version: See details of product versions in Certification Report
Frameworx Version: Version 12
Business Process Framework Version: Version 12
Information Framework version: Not applicable
Assessment Completion Date: April 2013
Detailed Certification Report: Oracle RSDOD Frameworx 12 Certification Report
Business Process Framework Assessment Summary
TM Forum has reviewed and approved the self-certification of the solution listed here against Business Process Framework (eTOM) version 12 processes elements. Each process element was measured using the Business Process Framework (eTOM) conformance scale.
Scope of Assessment – Business Process Framework Footprint
The following figures represent the Business Process Framework Level 2 processes that were presented in scope for the assessment. For details of the high-level and detailed mappings to the Oracle RSDOD solution please refer to the Conformance Certification Report.
Business Process Framework – Oracle Communications C2C: Level 2 SIP Processes
Business Process Framework – Oracle Communications C2C: Level 2 Operations Processes
NOTE: The the references to RSDOD (Rapid Service Design & Delivery) are included to illustrate the connection and complementary nature of the RODOD and RSDOD solutions with regard to the Strategy, Infrastructure and Product domain and the Operations domain
The following graph represents the Business Process Framework Level 2 processes that were submitted for the Assessment and the coverage of the Level 2 processes in terms of number of Level 3 processes submitted in scope.
Level 3 process coverage for Oracle RSDOD Solution Assessment
Solution Conformance Summary – Business Process Framework
The following charts give an overview of the conformance scores granted to the Business Process Framework Level 3 processes presented in scope for the Oracle RSDOD Solution Business Process Framework Assessment.
Business Process Framework – Conformance Result Summary – CRM & SM&O
Business Process Framework – Conformance Result Summary – RM&O and S/P Relationship Management
Business Process Framework – Conformance Result Summary – Marketing & Offer Management and Service/Resource Development & Mgt
Solution Conformance Detailed – Business Process Framework
Oracle Rapid Service Design & Order Delivery (RSDOD) SolutionBusiness Process Framework (eTOM) Release 12.0 Conformance |
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| Business Process Framework Process |
Conformance Score [scope coverage] | Comment |
| Level 1: 1.1.1 – Customer Relationship Management | N/A |
Conformance Score not awarded for Level 1 processes. |
| Level 2: 1.1.1.5 Order Handling | [4/7] | Conformance Score not awarded for Level 2 processes. Only scope coverage indicated. |
| 1.1.1.5.1 – Determine Customer Order Feasibility | 0 | Process was not submitted for Assessment. |
| 1.1.1.5.2 – Authorize Credit | 0 | Process was not submitted for Assessment. |
| 1.1.1.5.4 – Track & Manage Customer Order Handling | 5 | Fully Conformant
The Conformance Level granted is based on the conformance result granted in the ORACLE RODOD Solution Conformance Assessment. For further details, please see the ORACLE RODOD Conformance Certification Results. |
| 1.1.1.5.5 – Complete Customer Order | 5 | Fully Conformant
The Conformance Level granted is based on the conformance result granted in the ORACLE RODOD Solution Conformance Assessment. For further details, please see the ORACLE RODOD Conformance Certification Results. |
| 1.1.1.5.6 – Issue Customer Orders | 5 | Fully Conformant
The Conformance Level granted is based on the conformance result granted in the ORACLE RODOD Solution Conformance Assessment. For further details, please see the ORACLE RODOD Conformance Certification Results. |
| 1.1.1.5.7 – Report Customer Order Handling | 5 | Fully Conformant
The Conformance Level granted is based on the conformance result granted in the ORACLE RODOD Solution Conformance Assessment. For further details, please see the ORACLE RODOD Conformance Certification Results. |
| 1.1.1.5.8 – Close Customer Order | 5 | Fully Conformant
The Conformance Level granted is based on the conformance result granted in the ORACLE RODOD Solution Conformance Assessment. For further details, please see the ORACLE RODOD Conformance Certification Results. |
| Level 1: 1.1.2 – Service Management & Operations | N/A | Conformance Score not awarded for Level 1 processes. |
| Level 2: 1.1.2.1 – SM&O Support & Readiness | [2/5] | Conformance Score not awarded for Level 2 processes. Only scope coverage indicated. |
| 1.1.2.1.1 – Manage Service Inventory | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.2.1.2 – Enable Service Configuration & Activation | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.2.1.3 – Support Service Problem Management | 0 | Process was not submitted for Assessment. |
| 1.1.2.1.4 – Enable Service Quality Management | 0 | Process was not submitted for Assessment. |
| 1.1.2.1.5 – Support Service & Specific Instance Rating | 0 | Process was not submitted for Assessment. |
| Level 2: 1.1.2.2 – Service Configuration & Activation | [7/9] | Conformance Score not awarded for Level 2 processes. Only scope coverage indicated. |
| 1.1.2.2.1 – Design Solution | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.2.2.2 – Allocate Specific Service Parameters to Services | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.2.2.3 – Track & Manage Service Provisioning | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.2.2.4 – Implement, Configure & Activate Service | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.2.2.5 – Test Service End-to-End | 0 | Process was not submitted for Assessment. |
| 1.1.2.2.7 – Issue Service Orders | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.2.2.8 – Report Service Provisioning | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.2.2.9 – Close Service Order | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.2.2.10 – Recover Service | 0 | Process was not submitted for Assessment. |
| Level 2: 1.1.2.3 – Service Problem Management | [1/7] | Conformance Score not awarded for Level 2 processes. Only Scope coverage indicated. |
| 1.1.2.3.1 – Create Service Trouble Report | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with with the standard Business Process Framework (eTOM) |
| 1.1.2.3.2 – Diagnose Service Problem | 0 | Process was not submitted for assessment |
| 1.1.2.3.3 – Correct & Resolve Service Problem | 0 | Process was not submitted for Assessment |
| 1.1.2.3.4 – Track & Manage Service Problem | 0 | Process was not submitted for Assessment |
| 1.1.2.3.5 – Report Service Problem | 0 | Process was not submitted for Assessment. |
| 1.1.2.3.6 – Close Service Trouble Report | 0 | Process was not submitted for Assessment. |
| 1.1.2.3.7 – Survey & Analyze Service Problem | 0 | Process was not submitted for Assessment. |
| Level 1: 1.1.3 – Resource Management & Operations | N/A | Conformance Score not awarded for Level 1 processes. |
| Level 2: 1.1.3.1 – RM&O Support & Readiness | [2/6] | Conformance Score not awarded for Level 2 processes. Only scope coverage indicated. |
| 1.1.3.1.1 – Enable Resource Provisioning | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.3.1.2 – Enable Resource Performance Management | 0 | Process was not submitted for Assessment. |
| 1.1.3.1.3 – Support Resource Trouble Management | 0 | Process was not submitted for Assessment. |
| 1.1.3.1.4 – Enable Resource Data Collection & Distribution | 0 | Process was not submitted for Assessment. |
| 1.1.3.1.5 – Manage Resource Inventory | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.3.1.7 – Manage Logistics | 0 | Process was not submitted for Assessment. |
| Level 2: 1.1.3.2 – Resource Provisioning | [7/8] | Conformance Score not awarded for Level 2 processes. Only scope coverage indicated. |
| 1.1.3.2.1 – Allocate & Install Resource | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.3.2.2 – Configure & Activate Resource | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.3.2.3 – Test Resource | 0 | Process was not submitted for Assessment. |
| 1.1.3.2.5 – Track & Manage Resource Provisioning | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.3.2.6 – Report Resource Provisioning | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.3.2.7 – Close Resource Order | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.3.2.8 – Issue Resource Orders | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.3.2.9 – Recover Resource | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 1: 1.1.4 – Supplier/Partner Relationship Management | N/A | Conformance Score not awarded for Level 1 processes. |
| Level 2: 1.1.4.2 – S/P Requisition Management | [3/7] | Conformance Score not awarded for Level 2 processes. Only scope coverage indicated. |
| 1.1.4.2.1 – Select Supplier/Partner | 0 | Process was not submitted for Assessment. |
| 1.1.4.2.2 – Determine S/P Pre-Requisition Feasibility | 0 | Process was not submitted for Assessment. |
| 1.1.4.2.3 – Track & Manage S/P Requisition | 0 | Process was not submitted for Assessment. |
| 1.1.4.2.4 – Receive & Accept S/P Requisition | 0 | Process was not submitted for Assessment. |
| 1.1.4.2.5 – Initiate S/P Requisition Order | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.4.2.6 – Report S/P Requisition | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.4.2.7 – Close S/P Requisition Order | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 1: 1.2.1 – Marketing & Offer Management | N/A | Conformance Score not awarded for Level 1 processes. |
| Level 2: 1.2.1.5 – Product & Offer Development & Retirement | [1/8] | Conformance Score not awarded for Level 2 processes. Only scope coverage indicated. |
| 1.2.1.5.1 – Gather & Analyze New Product Ideas | 0 | Process was not submitted for Assessment. |
| 1.2.1.5.2 – Assess Performance of Existing Products | 0 | Process was not submitted for Assessment. |
| 1.2.1.5.3 – Develop New Product Business Proposal | 0 | Process was not submitted for Assessment. |
| 1.2.1.5.4 – Develop Product Commercialization Strategy | 0 | Process was not submitted for Assessment. |
| 1.2.1.5.5 – Develop Detailed Product Specifications | 0 | Process was not submitted for Assessment. |
| 1.2.1.5.6 – Manage Product Development | 0 | Process was not submitted for Assessment. |
| 1.2.1.5.7 – Launch New Products | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 1: 1.2.2 – Service Development & Management | N/A | Conformance Score not awarded for Level 1 processes. |
| Level 2: 1.2.2.3 – Service Development & Retirement | [5/7] | Conformance Score not awarded for Level 2 processes. Only scope coverage indicated. |
| 1.2.2.3.1 – Gather & Analyze New Service Ideas | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.2.2.3.2 – Assess Performance of Existing Services | 0 | Process was not submitted for Assessment. |
| 1.2.2.3.3 – Develop New Service Business Proposal | 0 | Process was not submitted for Assessment. |
| 1.2.2.3.4 – Develop Detailed Service Specifications | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.2.2.3.5 – Manage Service Development | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.2.2.3.6 – Manage Service Deployment | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.2.2.3.7 – Manage Service Exit | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 1: 1.2.3 – Resource Development & Management | N/A | Conformance Score not awarded for Level 1 processes. |
| Level 2: 1.2.3.3 – Resource Development & Retirement | [5/7] | Conformance Score not awarded for Level 2 processes. Only scope coverage indicated. |
| 1.2.3.3.1 – Gather & Analyze New Resource Ideas | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.2.3.3.2 – Assess Performance of Existing Resources | 0 | Process was not submitted for Assessment. |
| 1.2.3.3.3 – Develop New Resource Business Proposal | 0 | Process was not submitted for Assessment. |
| 1.2.3.3.4 – Develop Detailed Resource Specifications | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.2.3.3.5 – Manage Resource Development | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.2.3.3.6 – Manage Resource Deployment | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.2.3.3.7 – Manage Resource Exit | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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