Company: Portugal Telecom Inovação, S.A.
Product Title: NOSSIS Suite
Product Version: Version 2.0
Frameworx Version: Version 12
Business Process Framework Version: Version 12
Assessment Completion Date: October 2012
Detailed Certification Report: Portugal Telecom Inovação, S.A. NOSSIS Suite Version 2.0 Detailed Conformance Report
Business Process Framework Assessment Summary
TM Forum has reviewed and approved the self-certification of the product listed here against Business Process Framework (eTOM) version 12 processes elements. Each process element was measured using the Business Process Framework (eTOM) conformance scale.
Scope of Assessment – Business Process Framework Footprint
The following figure represents the Business Process Framework Level 2 processes that were presented in scope for the assessment, and the textual callouts represent the modules of the Portugal Telecom Inovação, S.A. NOSSIS Suite that were assessed and support the corresponding eTOM processes.
Business Process Framework 12 – Level 2 processes in scope for NOSSIS V2.0 Assessment
The following graph represents the Business Process Framework Level 2 processes that were submitted for the Assessment and the coverage of the Level 2 processes in terms of number of Level 3 processes submitted in scope.
Level 2 processes submitted for Frameworx Conformance Assessment showing coverage for the contained Level 3 processes
Product Conformance Summary – Business Process Framework
The following chart gives an overview of the conformance scores granted to the Business Process Framework Level 3 processes presented in scope for the Portugal Telecom Inovação, S.A. NOSSIS Suite Business Process Framework Assessment.
Business Process Framework – NOSSIS Suite V2.0 Conformance Result Summary
Product Conformance Detailed – Business Process Framework
Portugal Telecom Inovação, S.A. NOSSIS Suite V2.0Product Conformance – Business Process Framework (eTOM) |
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|
eTOM process element |
Conformance Score |
Comment |
| Within Level 1: 1.1.2 Service Management & Operations |
N/A (Level 1 Processes are not assessed) |
The following Level 2 process elements were submitted in scope for this Level 1 process: 1.1.2.4 – Service Quality |
| Within Level 2: 1.1.2.4 – Service Quality Management |
Scope 7/7 |
The following Level 3 processes were assessed for conformance: 1.1.2.4.1 – Monitor Service Quality 1.1.2.4.2 – Analyze Service Quality 1.1.2.4.3 – Improve Service Quality 1.1.2.4.4 – Report Service Quality Performance 1.1.2.4.5 – Create Service Performance Degradation Report 1.1.2.4.6 – Track & Manage Service Quality Performance Resolution 1.1.2.4.7 – Close Service Performance Degradation Report These processes represent the full level 3 process scope (7 out of 7) defined within the 1.1.2.4 – Service Quality Management (level 2) process. |
| 1.1.2.4.1 – Monitor Service Quality | 5 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.2.4.2 – Analyze Service Quality | 5 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.2.4.3 – Improve Service Quality | 5 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.2.4.4 – Report Service Quality Performance | 5 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.2.4.5 – Create Service Performance Degradation Report | 5 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.2.4.6 – Track & Manage Service Quality Performance Resolution | 5 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.2.4.7 – Close Service Performance Degradation Report | 5 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Within Level 1: 1.1.3 Resource Management & Operations |
N/A (Level 1 Processes are not assessed) |
The following Level 2 process elements were submitted in scope for this Level 1 process: 1.1.3.4 – Resource Performance Management |
| Within Level 2: 1.1.3.4 – Resource Performance Management |
Scope 7/7 |
The following Level 3 processes were assessed for conformance: 1.1.3.4.1 – Monitor Resource Performance 1.1.3.4.2 – Analyze Resource Performance 1.1.3.4.3 – Control Resource Performance 1.1.3.4.4 – Report Resource Performance 1.1.3.4.5 – Create Resource Performance Degradation Report 1.1.2.4.6 – Track & Manage Resource Performance Resolution 1.1.3.4.7 – Close Resource Performance Degradation Report These processes represent the full level 3 process scope (7 out of 7) defined within the 1.1.3.4 – Resource Performance Management (level 2) process. |
| 1.1.3.4.1 – Monitor Resource Performance | 5 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.3.4.2 – Analyze Resource Performance | 5 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.3.4.3 – Control Resource Performance | 5 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.3.4.4 – Report Resource Performance | 5 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.3.4.5 – Create Resource Performance Degradation Report | 5 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.3.4.6 – Track & Manage Resource Performance Resolution | 5 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.3.4.7 – Close Resource Performance Degradation Report | 5 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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