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Home Page > Certifications Awarded > TCS HOBS – Hosted OSS/BSS > TCS HOBS – Business Process Framework


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Tata-Consultancy-Services_wide Conformance Certification: TCS – HOBS
Company: Tata Consultancy Service (TCS)
Solution Title: Hosted OSS/BSS [HOBS]
Solution Version: V6.0
Frameworx Version: 15.5
Assessment Completion Date: January 2017
Detailed Certification Report: TCS HOBS Frameworx 15.5 Conformance Certification Report

Business Process Framework Assessment Summary

TM Forum has reviewed and approved the self-assessment of the Solution listed here against Business Process Framework (eTOM) version 15.5 processes elements. Each process element was measured using the Business Process Framework (eTOM) conformance scale.

Scope of Assessment – Business Process Framework Footprint

The following figures represent the Business Process Framework Level 2 processes (high-lighted in green) that were presented in scope for the assessment.

The following graph represents the Business Process Framework Level 2 processes that were submitted for the Assessment and the coverage of the Level 2 processes in terms of number of Level 3 processes submitted in scope.

Operations Level 2 processes in scope for the TCS HOBS Assessment

Operations Level 2 processes in scope for the TCS HOBS Assessment

The following graph represents the Business Process Framework Level 2 processes that were submitted for the Assessment and the coverage of the Level 2 processes in terms of number of Level 3 processes submitted in scope.

TCS HOBS-Level 3 processes coverage

Level 2 processes submitted for Frameworx Conformance Assessment showing coverage for the contained Level 3 processes

Solution Conformance Summary – Business Process Framework

The following charts gives an overview of the conformance scores granted to the Business Process Framework Level 3 processes presented in scope for the TCS HOBS Frameworx Conformance Certification assessment.

TCS HOBS-Conformance Results1-3

Conformance Results Summary [1/3]

Conformance Results Summary [2/3]

Conformance Results Summary [2/3]

Conformance Results Summary [3/3]

Conformance Results Summary [3/3]

Solution Conformance Detailed Results – Business Process Framework

TCS HOBS V6.0
Business Process Framework v15.5 – Conformance Results

L3 Process

Conformance Score

Comments

1.3.3 – Order Handling

1.3.3.1 – Determine Customer Order Feasibility

5

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.3.3.2 – Authorize Credit

5

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.3.3.3 – Track & Manage Customer Order Handling

5

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.3.3.4 – Complete Customer Order

5

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.3.3.5 – Issue Customer Orders

5

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.3.3.6 – Report Customer Order Handling

5

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.3.3.7 – Close Customer Order

5

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.3.4 – Customer Management

1.3.4.1 – Enable Retention & Loyalty

5

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.3.4.2 – Establish Customer Relationship

5

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.3.4.3 – Re-establish Customer Relationship

5

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.3.4.4 – Terminate Customer Relationship

5

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.3.5 – Customer Interaction Management

1.3.5.9 – Customer Interface Management

5

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.3.9 – Bill Invoice Management

1.3.9.1 – Apply Pricing, Discounting, Adjustments & Rebates

5

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.3.9.2 – Create Customer Bill Invoice

5

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.3.9.3 – Produce & Distribute Bill

5

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.3.10 – Bill Payments & Receivables Management

1.3.10.1 – Manage Customer Billing

5

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.3.10.2 – Manage Customer Payments

4.6

Partially Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations.
See Level 3/Level 4 results section in Chapter 4.

1.3.10.3 – Manage Customer Debt Collection

4.9

Partially Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations.
See Level 3/Level 4 results section in Chapter 4.

1.3.11 – Bill Inquiry Handling

1.3.11.1 – Create Customer Bill Inquiry Report

5

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.3.11.2 – Assess Customer Bill Inquiry Report

5

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.3.11.3 – Authorize Customer Bill Invoice Adjustment

5

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.3.11.4 – Track & Manage Customer Bill Inquiry Resolution

5

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.3.11.5 – Report Customer Bill Inquiry

5

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.3.11.6 – Close Customer Bill Inquiry Report

5

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.3.13 – Charging

1.3.13.1 – Perform Rating

5

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.3.13.2 – Apply Rate Level Discounts

5

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.3.13.3 – Aggregate Items For Charging

5

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.3.13.4 – Manage Customer Charging Hierarchy

5

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.3.13.5 – Provide Advice of Charge/Rate

5

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.3.14 – Manage Balances

1.3.14.1 – Manage Balance Containers

5

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.3.14.2 – Manage Balance Policies

5

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.3.14.3 – Manage Balance Operations

5

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.3.14.4 – Authorize Transaction Based on Balance

5

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

File name Type Downloads
TCS HOBS Frameworx 15.5 Conformance Certification Report .pdf Download

Report Misuse: Frameworx conformance is an important part of enabling the communications industry maintains profitability as it migrates to new services and new business models. Gaining the conformance mark represents a significant investment by both suppliers and service providers. If you feel a company is misusing the conformance mark then please let us know at [email protected].

Disclaimer: TM Forum has conducted no independent testing of the Solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the Solution and has been self-assessed by the supplier or seller for adherence to the TM Forum framework or standard in question. Accordingly, under no circumstances will TM Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.


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