Company: Tecnotree
Product Title: DCBS – Digital Convergent Billing System v5.0.2
eTOM Version: 19.0
Assessment Completion Date: September 2020
Detailed Certification Report: R19.0 Final Certification Report for Tecnotree – DCBS – Digital Convergent Billing System v5.0.2

General Overview

This webpage and report provides details of Tecnotree’s self-assessment and TM Forum’s Conformance Assessment of their DCBS – Digital Convergent Billing System v5.0.2 product, against the following standard components:

• Business Process Framework (eTOM) version 19.0

The assessment was based on a review of:

• The methodology approach to process modeling against TM Forum’s Business Process Framework Release 19.0 according to the specific processes submitted in scope for the Assessment.

Product Functionality/Capability Overview

DCBS – Digital Convergent Billing System v5.0.2 Platform Overview

There is a broad agreement in the Communication Services Provider (CSP) community that one of the largest contributors to customer retention, and thereby solid revenue, is the customer experience. At the same time, research has identified that this hallmark of greater customer experience can be directly linked to efficiency in Billing. This view is derived from the simple fact that a bill is the most visible communication between a customer and the CSP. Even today a large majority of customer care interactions still continue to revolve around issues emanating out of incorrect billing.

Given the importance of accurate billing, one of the first priorities towards an improved customer experience is to address the pressing needs around seemingly mundane issues like billing operations and revenue assurance, thereby removing the source of customer dissatisfaction which is stemming customer churn to avoid reduction in revenue.

The situation is soon becoming complicated for the CSPs facing a double-sided threat endangering their quest for new revenue. On one hand, they are faced with the visible dangers of being non-competitive due to an inability to quickly monetize new services. This coupled with the more traditional challenges in billing operations effectiveness is casting serious doubts on their ability to create an outstanding customer experience which in extreme cases will compromise their ability to retain customers. The first of these challenges is directly linked to the limitations of many legacy billing solutions, slowing down the introduction of new offerings and hence immediate revenue growth. The second of these challenges is forcing CSPs to have another look at new ways to consolidate and manage their core billing operations in order to keep operational costs down.

A careful analysis around the above demands clearly presents an array of opportunities revolving around the support of multiple services, efficient charging and billing, bill convergence and flexible payment options. By carefully balancing the operational efficiencies with new business model introduction a CSP can quickly tap into new revenue streams while all the while ensuring integrity of the related business processes. Tecnotree Digital Convergent Billing is a unified revenue management solution that can help to consolidate the various business assets and transform them into reusable components for creating new business models to address the growing consumer appetite for new services.  Designed to address all the revenue management needs of a modern CSP, Tecnotree Digital Convergent Billing provides an all-in-one convergent platform to manage traditional as well as next-gen services, it helps CSPs to maintain a holistic view of all services subscribed and used by the customers in order to create novel ways for service monetization.

Tecnotree Digital Convergent Billing allows CSPs to conveniently manage a mix of multiple services from themselves and partners alike. By providing a real-time charging capability Tecnotree Digital Convergent Billing ensures accurate billing every time while supporting a broad range of flexible payment options. By monetizing all customers across business lines and types of service on a single platform the CSPs can rationalize the often-inefficient legacy interfaces previously in place across various network elements, significantly reducing the possibility of revenue leakage and resulting bad debts. All the above put together allows CSPs to concentrate on running a business rather than worrying about maintaining their billing infrastructure. Further customer experience is improved by allowing the choice of a single bill for all services, along with access to accurate real-time information over self-care.

Following are the key features of DCBS 5.0.2:

• DCBS provides a Convergent platform to support Traditional and Digital Offerings.
• It provides a platform for High performance Billing and Revenue Management functions.
• It efficiently tracks usage and payment to improve cash flow.
• Use DCBS to deliver a unique and personalized bill for each and every subscriber.
• It provides a platform for Single Truth of revenue management functions.
• Is based on microservices architecture and built on open source software platforms

Business Process Framework Level 2 Process Scope

The following figure represents the scope of the assessment based on the Business Process Framework (eTOM) v.19.0. The Level-2 processes highlighted in red, and all their Level-3 constituents were submitted for conformance certification.

Level 2 process coverage for Tecnotree’s DCBS – Digital Convergent Billing System v5.0.2

Detailed Certification Report: R19.0 Final Certification Report for Tecnotree DCBS – Digital Convergent Billing System v5.0.2

For more information on Tecnotree’s DCBS product, please contact:
E-mail : [email protected]

For any additional information on this Conformance Certification Report, please contact TM Forum at [email protected]

Report Misuse: Conformance certification is an important part of enabling the communications industry to maintain profitability as it migrates to new services and new business models. Gaining the conformance mark represents a significant investment by both suppliers and service providers. If you feel a company is misusing the conformance mark then please let us know at [email protected].

Disclaimer: TM Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TM Forum framework or standard in question. Accordingly, under no circumstances will TM Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.