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Company: TIBCO
Solution Title: Fulfillment Orchestration Suite
Solution Version: See details of product versions in Certification Report
Frameworx Version: Version 12.0
Business Process Framework Version: Version 12.0
Assessment Completion Date: May 2013
Detailed Certification Report: Detailed Certification Report
Business Process Framework Assessment Summary
TM Forum has reviewed and approved the self-certification of the solution listed here against Business Process Framework (eTOM) version 12 processes elements. Each process element was measured using the Business Process Framework (eTOM) conformance scale.
Scope of Assessment – Business Process Framework Footprint
The following figures represent the Business Process Framework Level 2 processes that were presented in scope for the assessment, and the textual callouts represent the modules of TIBCO’s Fulfillment Orchestration Suite that were assessed and support the corresponding eTOM processes.
Business Process Framework 12 – Operations Level 2 processes in scope for TIBCO’s Fulfillment Orchestration Suite Assessment
Business Process Framework 12 – SIP Level 2 processes in scope for TIBCO’s Fulfillment Orchestration Suite Assessment
* The products placement used for the certification of eTOM L2 processes corresponds to the archetypal products positioning within the Fulfillment Orchestration Suite. Nevertheless, products of the suite are generic and can support more eTOM L2 processes than the ones they are certified against and allow alternate products positioning. See below for more comprehensive products support:
The Fulfillment Catalog is certified for “Product & Offer Development & Retirement” but also supports eTOM L2 processes “Service Development & Retirement”.
The Fulfillment Order Management is certified for “Order Handling”, part of “Service Configuration & Activation” and “Product & Offer Development & Retirement” but also supports eTOM L2 processes “Service Development & Retirement” and more comprehensively “Service Configuration & Activation.
The following graph represents the Business Process Framework Level 2 processes that were submitted for the Assessment and the coverage of the Level 2 processes in terms of number of Level 3 processes submitted in scope.
Level 2 processes submitted for Frameworx Conformance Assessment showing coverage for the contained Level 3 processes
Solution Conformance Summary – Business Process Framework
The following charts give an overview of the conformance scores granted to the Business Process Framework Level 3 processes presented in scope for TIBCO’s R6 Concept-to-Cash Platform, Business Process Framework Assessment.
Business Process Framework – Conformance Result Summary [1/2]
Business Process Framework – Conformance Result Summary [2/2]
Solution Conformance Detailed – Business Process Framework
Tibco Fulfillment Orchestration Suite V2.4Business Process Framework R12.0 – Conformance Results |
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| Level 3 Process | L3 Process Score [Coverage] | Comments |
| Level 1: 1.1.1 – Customer Relationship Management | N/A | |
| Level 2: 1.1.1.5 – Order Handling | [5/7] | |
| 1.1.1.5.1 – Determine Customer Order Feasibility | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.1.5.2 – Authorize Credit | 0 | This process was not submitted for assessment. |
| 1.1.1.5.4 – Track & Manage Customer Order Handling | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.1.5.5 – Complete Customer Order | 4.8 | Partially Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. |
| 1.1.1.5.6 – Issue Customer Orders | 0 | This process was not submitted for assessment. |
| 1.1.1.5.7 – Report Customer Order Handling | 4.7 | Partially Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. |
| 1.1.1.5.8 – Close Customer Order | 5.0 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 1: 1.1.2 – Service Management & Operations | N/A | |
| Level 2: 1.1.2.2 – Service Configuration & Activation | [8/9] | |
| 1.1.2.2.1 – Design Solution | 4.3 | Partially Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. |
| 1.1.2.2.2 – Allocate Specific Service Parameters to Services | 4.5 | Partially Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. |
| 1.1.2.2.3 – Track & Manage Service Provisioning | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.2.2.4 – Implement, Configure & Activate Service | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.2.2.5 – Test Service End-to-End | 0 | This process was not submitted for assessment. |
| 1.1.2.2.7 – Issue Service Orders | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.2.2.8 – Report Service Provisioning | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.2.2.9 – Close Service Order | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.2.2.10 – Recover Service | 4.8 | Partially Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. |
| Level 1: 1.1.3 – Resource Management & Operations | N/A | |
| Level 2: 1.1.3.2 – Resource Provisioning | [7/8] | |
| 1.1.3.2.1 – Allocate & Install Resource | 4 | Partially Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. |
| 1.1.3.2.2 – Configure & Activate Resource | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.3.2.3 – Test Resource | 0 | This process was not submitted for assessment. |
| 1.1.3.2.5 – Track & Manage Resource Provisioning | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.3.2.6 – Report Resource Provisioning | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.3.2.7 – Close Resource Order | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.3.2.8 – Issue Resource Orders | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.3.2.9 – Recover Resource | 4.8 | Partially Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. |
| Level 1: 1.2.1 – Marketing & Offer Management | N/A | |
| Level 2: 1.2.1.5 – Product & Offer Development & Retirement | [4/8] | |
| 1.2.1.5.1 – Gather & Analyze New Product Ideas | 0 | This process was not submitted for assessment. |
| 1.2.1.5.2 – Assess Performance of Existing Products | 0 | This process was not submitted for assessment. |
| 1.2.1.5.3 – Develop New Product Business Proposal | 0 | This process was not submitted for assessment. |
| 1.2.1.5.4 – Develop Product Commercialization Strategy | 0 | This process was not submitted for assessment. |
| 1.2.1.5.5 – Develop Detailed Product Specifications | 4.3 | Partially Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. |
| 1.2.1.5.6 – Manage Product Development | 4 | Partially Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. |
| 1.2.1.5.7 – Launch New Products | 4.7 | Partially Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. |
| 1.2.1.5.8 – Manage Product Exit | 3.3 | Partially Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. |
| Level 1: 1.2.2 – Service Development & Management | N/A | |
| Level 2: 1.2.2.3 – Service Development & Retirement | [4/7] | |
| 1.2.2.3.1 – Gather & Analyze New Service Ideas | 0 | This process was not submitted for assessment. |
| 1.2.2.3.2 – Assess Performance of Existing Services | 0 | This process was not submitted for assessment. |
| 1.2.2.3.3 – Develop New Service Business Proposal | 0 | This process was not submitted for assessment. |
| 1.2.2.3.4 – Develop Detailed Service Specifications | 4.3 | Partially Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. |
| 1.2.2.3.5 – Manage Service Development | 3.4 | Partially Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. |
| 1.2.2.3.6 – Manage Service Deployment | 3.3 | Partially Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. |
| 1.2.2.3.7 – Manage Service Exit | 3.3 | Partially Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. |
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Disclaimer. TeleManagement Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TeleManagement Forum framework or standard in question. Accordingly, under no circumstances will TeleManagement Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.