Company: Whale Cloud Technology Co. Ltd
Solution Name: ZSmart v.9
Frameworx Version: 18.0
Assessment Completion Date: February 2019
Detailed Certification Report: Whale Cloud ZSmart 9 Fx18.0 Conformance Certification Report V1.0.1

General Overview

This document provides details of Whale Cloud Technology Co. Ltd.’s self-assessment and TM Forum’s Conformance Assessment of the ZSmart v.9, against the following Frameworx 18.0 component:

• Business Process Framework
• Information Framework

The assessment included a review of:

• The methodology approach to process modeling against the TM Forum’s Business Process Framework and Information Framework Release 18.0 according to the specific processes submitted in scope for the Assessment.

Whale Cloud Technology ZSmart 9 – Product Overview

ZSmart 9 is designed to address telecom business and operation challenges, e.g. flexibility of innovation, complexity of operation, real-time customer analytics, network virtualization, DevOps, business innovations, and so on, by taking a cloud-exclusive approach to products design, development and deployment. Combined with DevOps-driven R&D methods alongside Docker-based continuous testing and deployment, it can ensure CSPs to get the latest software release, constant updates and frequent business feature enhancements.

ZSmart 9 is all about digital business enablement with following key features:

AI-Driven, Omni-Channel Experience: Uses advanced big data analytics and AI technology to exploit potential customer insights; an analytics-driven customer journey across different touch-points; real-time, personal, proactive, omni-channel interaction and shopping experience that rivals with the best in e-commerce.

Digital Services and 3^rd Party Product Offering: Leverages a centralized product catalog, order-to-bill for legacy, as well as 3^rd party products and services, are guaranteed. Easy partner on-boarding makes sure there are always new offers for customers.

5G and IoT business Ready: To cater for 5G and IoT service characteristics, ZSmart 9 has made revenue management enhancements. For IoT service operators, a self-care portal with eSIM management and troubleshooting ticket system is provided as standard.

Partner Value Fabrics Monetization API: Creates greater value among business partners by providing support from your organization, sharing capability and insights securely via a set of APIs conformance to TMForum OpenAPI standards.

Digital Service Orchestration & Automation: Helps CSPs share digital service to the SME tenants, fasten time to market and build digital ecosystems with an open, flexible, fully integrated ZSmart AnyShare platform, which supports cloud XaaS offerings, VNF-FGaaS, on-demand SDN, and DevOps environment for third-party Independent Software Vendors (ISV)

Telecom Platform as a Service: Offers opportunities for CSPs to apply technological know-how to the physical world, accelerating traditional industry’s digitalization progress.

Elastic Operation: Elastic Operation is the key element to achieve elastic networks promise of flexibility, scalability and cost efficiency, including: full automation and horizontal scalability (service creation & operations) and closed loop monitoring, analytics, policy and orchestration.

Product Scope

The diagram below represents Whale Cloud’s ZSmart 9 Functional architecture.

ZSmart Product – B/OSS Function Infrastructure

Business Process Framework Level 2 Process Scope

The diagram below represents Whale Cloud’s ZSmart 9 view of the Business Process Framework Level 2 processes. The textual callouts represent the process elements of ZSmart 9 and their relationship with the processes in the Business Process Framework (eTOM).

Level 2 process coverage for Whale Cloud’s ZSmart 9

Information Framework Assessment – ABE Scope

The diagram below represents Whale Cloud’s ZSmart 9 view of the Information Framework Level 1 ABEs and the textual callouts represent the different Whale Cloud’s ZSmart functional models and their relationship with the domains and ABEs in the SID.

Level 1 ABEs coverage for Whale Cloud’s ZSmart 9

Whale Cloud ZSmart 9 Highlights

Cloud-Native Architecture

With the cloud-native architecture design and a variety of capability centers for both telecom and enterprise customers, ZSmart 9 enables CSPs towards their digital transformation journey. Based on general distributed technology platform, ZSmart 9 introduces micro-service, high-performance distributed asynchronous message queue, distributed cache, distributed database components. In ZSmart 9, data and application are separated; application can be dynamically scale-out/in on demand. This ultimately achieves high data availability, stateless billing & charging, and extremely load data processing.

Open Platform

ZSmart 9 provides full-range APIs to realize unified service registration, flexible API orchestration, and multiple protocols conversion. It brings CSPs with unified multi-channel service access, minimizes customization applications, and shortens the Time-To-Market for new business rollout. In addition, ZSmart 9 provides consolidated product catalog which supports both telecom products and vertical industry products.

Digital Experience

ZSmart 9 enables CSPs to facilitate the digital life for their customers. CSPs can deliver precise and personalized marketing campaigns with 360° customer insights analytics, engage and interact with them through omni-channels. The solution also allows CSPs to disseminate a wealth of assets including marketing trends, historical data and insights, and open data capabilities to third party partners, and helps CSPs onboard vertical industry product catalogue and provides digital services to customers in addition to traditional telecom products and services.

End-to-End Intelligent Operation & Maintenance

Capacity wise, CSPs can scale-in or scale-out with click-of-button in ZSmart ZCM, which is the integrated cloud application manager of ZSmart 9; functionality wise, A/B testing feature allows CSPs to apply specific function/release to target segments, enables fine-tuning of functions to cater custom preference. ZSmart 9 realizes system health monitoring, automatic diagnosis and fault processing suggestions. Furthermore, it also provides rich visual multi-dimensional interfaces for comprehensive monitoring, to enable CSPs with comprehensive, end to end, intelligent operation and maintenance.

IoT & Vertical Business

ZSmart 9 supports not only traditional telecom but also cross-industry businesses. With integration of big data and AI capability, ZSmart 9 offers intelligent capabilities and features, such as chatbot-powered agent for customer service, AI-driven marketing, analytics-driven IoT business for various business scenarios, e.g. Retail, Finance, and City.

E2E orchestration platform for SDN/NFV Enablement

ZSmart 9 adopts SDN/NFV technologies to improve operational efficiencies, such as unified customer views across all lines of business and meeting the growing demand of consumers and enterprises for a greater range of digital services and greater flexibility in delivering 5G microservices on an on-demand and network slicing basis. It offers a full-suite solution along with SDN, NFV management and orchestration (MANO) and real-time analytics solutions targeting closed-loop automation with artificial intelligence/machine learning (AI/ML) and orchestration.

 On-demand SaaS

The microservices based, cloud native ZSmart 9 solution adopts SaaS model to facilitate CSPs to expand into new revenue territory, beef up experience & offering, and cut down TTM. It offers options for CSPs to pick and choose what, when and how to deploy the desired services in the cloud, dynamically modify scope and scale to best meet respective business needs.

For more information on ZSmart v9 and Whale Cloud Technology Co. Ltd., please contact:

Bella Chen
Strategy & Marketing Department
Whale Cloud Technology Co., Ltd.
E-mail: [email protected]

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Disclaimer: TM Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TM Forum framework or standard in question. Accordingly, under no circumstances will TM Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.

For any additional information on this Frameworx Conformance Certification Report, please contact TM Forum at [email protected]