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Company: ZTE Corporation
Product Title: ZTE Corporation ZSmart
Product Version: V8.0
Frameworx Version: Version 12.0
Business Process Framework version: Version 12.0
Assessment Completion Date: September 2013
Detailed Certification Report: ZTE Corporation ZSmart V8.0 Certification Report
Business Process Framework Assessment Summary
TM Forum has reviewed and approved the self-certification of the product listed here against Business Process Framework (eTOM) version 12 processes elements. Each process element was measured using the Business Process Framework (eTOM) conformance scale.
Scope of Assessment – Business Process Framework Footprint
The following figures represent the Business Process Framework Level 2 processes that were presented in scope for the assessment, and the textual callouts represent the modules of ZTE Corporation’s ZSmart product that were assessed and support the corresponding eTOM processes.
Business Process Framework 12 – Operations Level 2 processes in scope for ZTE Corporation ZSmart Assessment
The following graph represents the Business Process Framework Level 2 processes that were submitted for the Assessment and the coverage of the Level 2 processes in terms of number of Level 3 processes submitted in scope.
Level 2 processes submitted for Frameworx Conformance Assessment showing coverage for the contained Level 3 processes
Product Conformance Summary – Business Process Framework
The following charts gives an overview of the conformance scores granted to the Business Process Framework Level 3 processes presented in scope for ZTE Corporation ZSmart, Business Process Framework Assessment.
Business Process Framework – Conformance Result Summary
Product Conformance Detailed – Business Process Framework
ZTE Corporation Zsmart V8.0 ProductBusiness Process Framework (eTOM) Release 12.0 Conformance |
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Business Process Framework Process |
L3 Process Score |
Comments |
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Level 1: 1.1.1 – Customer Relationship Management |
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Level 2: 1.1.1.2 – Customer Interface Management |
[4/4] |
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1.1.1.2.1 – Manage Contact |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.2.2 – Manage Request (Including Self Service) |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.2.3 – Analyze & Report on Customer |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.2.4 – Mediate & Orchestrate Customer Interactions |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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Level 2: 1.1.1.5 – Order Handling |
[7/7] |
|
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1.1.1.5.1 – Determine Customer Order Feasibility |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.5.2 – Authorize Credit |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.5.4 – Track & Manage Customer Order Handling |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.5.5 – Complete Customer Order |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.5.6 – Issue Customer Orders |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.5.7 – Report Customer Order Handling |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.5.8 – Close Customer Order |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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Level 2: 1.1.1.10 – Bill Invoice Management |
[3/3] |
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1.1.1.10.1 – Apply Pricing, Discounting, Adjustments & Rebates |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.10.2 – Create Customer Bill Invoice |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.10.3 – Produce & Distribute Bill |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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Level 2: 1.1.1.12 – Bill Inquiry Handling |
[6/6] |
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1.1.1.12.1 – Create Customer Bill Inquiry Report |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.12.2 – Assess Customer Bill Inquiry Report |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.12.3 – Authorize Customer Bill Invoice Adjustment |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.12.4 – Track & Manage Customer Bill Inquiry Resolution |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.12.5 – Report Customer Bill Inquiry |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.1.12.6 – Close Customer Bill Inquiry Report |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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Level 1: 1.1.2 – Service Management & Operations |
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Level 2: 1.1.2.2 – Service Configuration & Activation |
[9/9] |
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1.1.2.2.1 – Design Solution |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.2.2.2 – Allocate Specific Service Parameters to Services |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.2.2.3 – Track & Manage Service Provisioning |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.2.2.4 – Implement, Configure & Activate Service |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.2.2.5 – Test Service End-to-End |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.2.2.7 – Issue Service Orders |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.2.2.8 – Report Service Provisioning |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.2.2.9 – Close Service Order |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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1.1.2.2.10 – Recover Service |
5 |
Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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Disclaimer. TeleManagement Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TeleManagement Forum framework or standard in question. Accordingly, under no circumstances will TeleManagement Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.