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  • Back to Challenges 2025

    Workplace 3.0: working in the metaverse

    What if we never go back - could the office go virtual for good?

    Themes

    The Human Factor

    Topics

    Bring human factor to the fore , Future tech, future telco
    CSP Backers: 4
    Involved: 17
    Teams: 1
    Who is working on this challenge?
    Customer avatar: The key to unlock total experience of telco operation in Metaverse

    Impacts: All service businesses will likely be the primary candidates, but the technology will also appeal in education, service roles in manufacturing and many public sector roles

    The challenge: Working from home – or, more precisely, flexible working – is here to stay. Recent years have shown it to be more efficient, family friendly and compatible with our lifestyles; it also helps us all save money and reduce our carbon footprint. According to McKinsey, office space managers expect a 36 percent increase in remote working by time after the pandemic. However, people also regularly report feelings of isolation and social disconnection because of sustained periods at home in front of their computers – a new balance retaining the freedom and flexibility of remote working, but recapturing the social aspect of office life, is increasingly in demand. 

    Proposed solution: Web3.0 technology like Metaverse is poised to make remote working more enjoyable, productive and immersive, with virtual reality technologies – recreating the experience of face-to- face meetings and teamwork, but with features unique to the digital realm, and a welcome escape from traditional digital conferencing. Relevant information can be shared and manipulated in novel ways, we can do so from the aesthetic setting of our choice, and as the technology develops, we are even gaining the ability to gauge the mood and body language of our fellow participants.

    Success measures: Availability of a live proof of concept, results of usability testing, and time spent in the metaverse by trial groups

    Backers

    TM Forum
    Verizon Communications
    Sri Lanka Telecom PLC
    Vietnam Posts and Telecommunications Group (VNPT)

    Participants

    Oracle Corporation
    TM Forum
    PT Telkomunikasi Indonesia
    Tata Consultancy Services
    Sri Lanka Telecom PLC
    ETIYA
    IBM Corporation
    Tech Mahindra Limited
    Verizon Communications
    Cloudera Inc.
    Vietnam Posts and Telecommunications Group (VNPT)
    Huawei Technologies Co. Ltd
    Accenture

    Thank you for your interest. We'll be in touch shortly.

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