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Counter intelligence: using AI to improve the customer experience
Gain insights on how judiciously employed AI will make CSPs more competitive and what the next big trends will be in deploying AI to improve customer experience (CX). Join this discussion on how AI can be applied within an omnichannel strategy to deliver improved digital support to your customers, as well as augment the performance of the call center - not just in terms of providi
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Global Architecture Forum: The model factory at Telenor Norway
Join us as Telenor Norway and SAS share the story of their Model Factory initiative. Data science projects have the potential to bring huge improvements to network automation and customer experience for the CSP’s journey to becoming Digital Service Providers. However, they are hampered by spending 80% of their time on data preparation (DataOps) and only 20% on modeling a
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Meet TM Forum at MWC Barcelona
Discover Open Digital Architecture (ODA) Monday 27 February - Thursday 2 March, Fira de Barcelona, Hall 3, Stand 3H30 Open Digital Architecture (ODA) defines an industry-agreed set of reusable software building blocks for creating, managing, and securing any digital service. ODA transforms business agility, customer experience, and operational efficiency at scale and enables new
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Digital Leadership Summit: 5G changing the game: Giving CSPs the power to move beyond connectivity in partnership with CSG America
The deployment of 5G opens opportunities for communication service providers (CSPs) to move beyond connectivity, offer new services for their customers, and grow their businesses. However, realizing these opportunities at scale requires frictionless partnerships and the ability to bring new products and services to market faster. This Summit will examine how 5G impacts the conne
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Digital Leadership Summit: Mitigating high customer churn with self-service in partnership with Quantum Metric
Increased competition and consumer expectations have made customer experience (CX) more important than ever for the telco industry. Post-pandemic, interactions between companies and customers have accelerated. Telco customers now prefer fully digital onboarding performed through self-service. More telcos are now offering one-click service subscriptions, transparent billing, and
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Global Architecture Forum: Intent-driven autonomous networks
Join us as we discuss the practical implementations of autonomous networks and how to realize an intent-driven approach to make it work. In this gathering of the Global Architecture Forum series, we will discuss the practical implementations of autonomous networks and how to realize an intent-driven approach by standardizing the necessary interfaces and models to make it work. Th
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Open API Spec Jam workshop
We would be delighted if you could join us to add your expertise at an Open API Spec Jam workshop hosted by Huawei in Bangkok to work collaboratively on the standardization and "schemafication" of the Open APIs. The agenda will include: A technical summary of the status of the APIs and environment AI - Closed loop automation APIS An update on recent design guideline de
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Hard Talk: Cloud native BSS: A journey that every CSP must make?
Join this Hard Talk to understand the key elements of cloud-native BSS systems, and how to commit to new strategies. Legacy BSS systems are incapable of providing the functionality required for new monetization models. In the 5G era, CSPs are gearing up to offer new value propositions, enter new partner ecosystems and offer new experiences to their customers. They will inevitably
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Measuring and managing autonomous operations
Understand how you can assess your autonomous operation maturity level and set the next level target along your digital transformation journey towards operational excellence in aligning to your business strategy. Join us to learn: Managing and measuring autonomous operation value based on AOMM and VOF How to leverage the Measuring and Managing Autonomy (MAMA) to address auto
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Digital Leadership Summit: Accelerating the use of data for innovation
Communication Service Providers (CSPs) are ideally placed to leverage their wealth of unique data to optimize business operations and develop innovative services and products. However, data-driven innovation remains a challenge for many CSPs and is exacerbated by the increasing data volumes from 5G. In this in-person Digital Leadership Summit, you will hear and discuss how CSP