Comarch Customer Order Management
Comarch Customer Order Management is an innovative and compact product which allows CSPs to simplify order management processes and become independent from multiple BPM (business process management) engines. The system is based on generic data flows driven by product order specifications that allow to achieve significant time to market reduction without the need for big IT architecture transformations. Comarch COM is pre-integrated with other Comarch BSS/OSS products and can be easily integrated into existing sales channels, product catalogs, product inventories and service activation systems. Comarch Customer Order Management can be easily integrated with all existing IT systems through the Application Integration Framework, and allows the separation of integration and order logics. Typical order management systems are usually based on large BPM engines and composed of multiple layers of inconsistent and complex processes. Even if they contain dedicated order management functionalities, each new product still requires the creation and maintenance of a large number of processes. A significant portion of business logic which is not directly related to order management gradually becomes part of the processes. This type of systems are extremely difficult and costly to run because the number of processes grows uncontrollably. Difficulties in providing reliable order status information may cause negative customer experiences and lead directly to high churn.
All mandatory Open APIs certified
Prototype Component Conformance
Full coverage
Partial coverage
No coverage
API Management
Enterprise Integration
Event Management
Channel Management
Content Management
Experience Mgt Strategy & Planning
Navigation Management
Agreement Management
Bill Generation Management
Billing Account Management
Billing Inquiries Management
Debt Collection Management
Digital Identity Management
Document Management
Lead & Opportunity Management
Marketing Communications
Party Interaction Management
Party Management
Party Privacy Management
Party Problem Management
Party Roles Permissions Mgt
Payment Management
Sales Strategy & Planning
Bill Calculation
Commission Management
Product Assurance Management
Product Catalog Management
Product Configurator
Product Inventory
Product Order Capture & Validation
Product Order Delivery Orch & Mgt
Product Test Management
Product Usage Management
Purchase Management
IT and Network Infrastructure Management
Location Management
Resource Capability Delivery
Resource Catalog Management
Resource Configuration and Activation
Resource Discovery and Reconciliation
Resource Inventory
Resource Order Management
Resource Test Management
Resource Usage Management
Service Balance Management
Service Catalog Management
Service Inventory
Service Order Management
Service Qualification Management
Service Quality Management
Service Test Management
Service Usage Management
Strategic Resource Planning
Supply Chain Management
Work Order Management
Workforce Management
Accounting Management
Anomaly Detector
Anomaly Mitigator
Anomaly Predictor
Campaign Management
Experience Insight Management
Knowledge Management
Product / Sales Performance Management
Recommendation Management
Resource Performance Mgt
Service Performance Mgt
