Comarch Field Service Management
Comarch FSM is a comprehensive workforce and asset management solution for all types of field activities. It delivers real time scheduling, roster optimization and employee assignment based on availability and required skills. It also provides route optimization, equipment management, service level agreements and full reporting based on BI. Comarch FSM enables organization and workforce to work efficiently within assumed KPIs. Features like Gamification or Smartwatch app improve also team spirit, readiness to support other colleagues and performing duties in given constraints. Comarch FSM is available as on-premise solution as well as on public clouds (AWS, GCP, Azure) in SaaS model. Its light-scale architecture based on webservices and Kubernetes allows for quick deployments, multitenancy and efficient scalability.
All mandatory Open APIs certified
Prototype Component Conformance
Full coverage
Partial coverage
No coverage
API Management
Enterprise Integration
Event Management
Channel Management
Content Management
Experience Mgt Strategy & Planning
Navigation Management
Agreement Management
Bill Generation Management
Billing Account Management
Billing Inquiries Management
Debt Collection Management
Digital Identity Management
Document Management
Lead & Opportunity Management
Marketing Communications
Party Interaction Management
Party Management
Party Privacy Management
Party Problem Management
Party Roles Permissions Mgt
Payment Management
Sales Strategy & Planning
Bill Calculation
Commission Management
Product Assurance Management
Product Catalog Management
Product Configurator
Product Inventory
Product Order Capture & Validation
Product Order Delivery Orch & Mgt
Product Test Management
Product Usage Management
Purchase Management
IT and Network Infrastructure Management
Location Management
Resource Capability Delivery
Resource Catalog Management
Resource Configuration and Activation
Resource Discovery and Reconciliation
Resource Inventory
Resource Order Management
Resource Test Management
Resource Usage Management
Service Balance Management
Service Catalog Management
Service Inventory
Service Order Management
Service Qualification Management
Service Quality Management
Service Test Management
Service Usage Management
Strategic Resource Planning
Supply Chain Management
Work Order Management
Workforce Management
Accounting Management
Anomaly Detector
Anomaly Mitigator
Anomaly Predictor
Campaign Management
Experience Insight Management
Knowledge Management
Product / Sales Performance Management
Recommendation Management
Resource Performance Mgt
Service Performance Mgt
