Comarch Digital Self-Service
Comarch Digital Self-Service platform enables digital service providers (DSP) to introduce, recommend, sell and maintain traditional telco and digital products with the pace and simplicity required by today’s market. Customers are guided on the self-service portal through a digital shopping and buying process which includes offer browsing and comparison, online availability check, customer onboarding, omnichannel shopping cart and check out process. The omnichannel solution for telecoms through mobile or desktop apps provides each customer with a complete, actionable overview of their account including finance, usage and services. The mobile first approach with “one-click” contextual actions enables the majority of the operations to be carried out via online channels. The telecom self-service portal spans everything from simple operations such as top-ups, blocking SIMs and invoice payments, to more complex ones such as contract renewals and moves. Contextual digital care support mechanisms such as chat or interactive case management help customers to self-resolve issues online. CRM for Telecoms, with ready to use apps for call centers and shops working over the same simple “one-click” actions exposed by omnichannel REST API, lets customer issues to be picked up and reported, even if they cannot be resolved online.
All mandatory Open APIs certified
Prototype Component Conformance
Full coverage
Partial coverage
No coverage
API Management
Enterprise Integration
Event Management
Channel Management
Content Management
Experience Mgt Strategy & Planning
Navigation Management
Agreement Management
Bill Generation Management
Billing Account Management
Billing Inquiries Management
Debt Collection Management
Digital Identity Management
Document Management
Lead & Opportunity Management
Marketing Communications
Party Interaction Management
Party Management
Party Privacy Management
Party Problem Management
Party Roles Permissions Mgt
Payment Management
Sales Strategy & Planning
Bill Calculation
Commission Management
Product Assurance Management
Product Catalog Management
Product Configurator
Product Inventory
Product Order Capture & Validation
Product Order Delivery Orch & Mgt
Product Test Management
Product Usage Management
Purchase Management
IT and Network Infrastructure Management
Location Management
Resource Capability Delivery
Resource Catalog Management
Resource Configuration and Activation
Resource Discovery and Reconciliation
Resource Inventory
Resource Order Management
Resource Test Management
Resource Usage Management
Service Balance Management
Service Catalog Management
Service Inventory
Service Order Management
Service Qualification Management
Service Quality Management
Service Test Management
Service Usage Management
Strategic Resource Planning
Supply Chain Management
Work Order Management
Workforce Management
Accounting Management
Anomaly Detector
Anomaly Mitigator
Anomaly Predictor
Campaign Management
Experience Insight Management
Knowledge Management
Product / Sales Performance Management
Recommendation Management
Resource Performance Mgt
Service Performance Mgt
