Comarch Enterprise Portal
Enterprise customers are the center of interest for every communications service providers (CSP), and their importance has only increased with the introduction to the market of 5G-based services. The real value is generated by network slicing or private networks, which are dedicated for large enterprises rather than the B2C segment. Their impact on annual income is as significant as their demands for special treatment. Dedicated, multi-service bundled offers with custom pricing, ordering of hundreds or even thousands of services in one shot, and multi-level access to a self-service portal provide business customers with the personalized experience and control they require. For most of the B2B telecom enterprises, setting up and managing a communication and collaboration platform is not a core activity, and they rather expect their CSP to provide a platform where each employee has the efficient tools to achieve the expected results, wherever they are and at any time. Comarch Telecom Digital B2B Platform lets CSPs provide enterprises with offers across all telecom B2B services, including mobile and fixed voice, data and VPN. These services can be bundled with unified communication, security and cloud solutions in a single product catalog that drives all order management processes in a manner that satisfies the needs of modern enterprises and lets CSPs introduce new services seamlessly. The fully customizable B2B platform for telecom operators delivers a single and comprehensive 360-degree view where the customer can see data and statistics related to orders, cases and financial information. Business customers can easily manage even the most complex hierarchies representing their own organization structure, access detailed reporting in context, and set up real-time control or split bill policies over service usage. Role-based access to the telecom self-service B2B portal for various levels of management in the enterprise facilitates the assignment of management responsibilities to the appropriate department. Omnichannel over all platform functions such as ordering, cases and user management ensures a consistent experience for customers working in assisted and non-assisted channels at any time.
All mandatory Open APIs certified
Prototype Component Conformance
Full coverage
Partial coverage
No coverage
API Management
Enterprise Integration
Event Management
Channel Management
Content Management
Experience Mgt Strategy & Planning
Navigation Management
Agreement Management
Bill Generation Management
Billing Account Management
Billing Inquiries Management
Debt Collection Management
Digital Identity Management
Document Management
Lead & Opportunity Management
Marketing Communications
Party Interaction Management
Party Management
Party Privacy Management
Party Problem Management
Party Roles Permissions Mgt
Payment Management
Sales Strategy & Planning
Bill Calculation
Commission Management
Product Assurance Management
Product Catalog Management
Product Configurator
Product Inventory
Product Order Capture & Validation
Product Order Delivery Orch & Mgt
Product Test Management
Product Usage Management
Purchase Management
IT and Network Infrastructure Management
Location Management
Resource Capability Delivery
Resource Catalog Management
Resource Configuration and Activation
Resource Discovery and Reconciliation
Resource Inventory
Resource Order Management
Resource Test Management
Resource Usage Management
Service Balance Management
Service Catalog Management
Service Inventory
Service Order Management
Service Qualification Management
Service Quality Management
Service Test Management
Service Usage Management
Strategic Resource Planning
Supply Chain Management
Work Order Management
Workforce Management
Accounting Management
Anomaly Detector
Anomaly Mitigator
Anomaly Predictor
Campaign Management
Experience Insight Management
Knowledge Management
Product / Sales Performance Management
Recommendation Management
Resource Performance Mgt
Service Performance Mgt
