DNext Case Management
DNext Case Management (DCase) designed to effectively manage and resolve customer issues, complaints, or incidents in a systematic and efficient manner. 1. Case Capture and Recording: Allows customer complaints or incidents to be captured and recorded systematically. 2. Case Categorization and Prioritization: Allows for efficient allocation of resources and appropriate handling of cases based on their urgency, severity, or impact on the customer or business. 3. Case Assignment and Workflow: It provides workflow management capabilities to ensure smooth and structured case progression. 4. Communication and Collaboration: It provides tools for internal messaging, email integration, task assignments, and file attachments. 5. Case Tracking and Status Updates: Enables real-time tracking and monitoring of case status and progress. 6. Case Resolution and Escalation: In cases where resolution requires escalation, the system allows for seamless escalation to higher levels of management or specialized teams for further investigation and resolution. 7. Case Analytics and Reporting: Provides analytics and reporting functionalities to gain insights into case handling and resolution.
All mandatory Open APIs certified
Prototype Component Conformance
Full coverage
Partial coverage
No coverage
API Management
Enterprise Integration
Event Management
Channel Management
Content Management
Experience Mgt Strategy & Planning
Navigation Management
Agreement Management
Bill Generation Management
Billing Account Management
Billing Inquiries Management
Debt Collection Management
Digital Identity Management
Document Management
Lead & Opportunity Management
Marketing Communications
Party Interaction Management
Party Management
Party Privacy Management
Party Problem Management
Party Roles Permissions Mgt
Payment Management
Sales Strategy & Planning
Bill Calculation
Commission Management
Product Assurance Management
Product Catalog Management
Product Configurator
Product Inventory
Product Order Capture & Validation
Product Order Delivery Orch & Mgt
Product Test Management
Product Usage Management
Purchase Management
IT and Network Infrastructure Management
Location Management
Resource Capability Delivery
Resource Catalog Management
Resource Configuration and Activation
Resource Discovery and Reconciliation
Resource Inventory
Resource Order Management
Resource Test Management
Resource Usage Management
Service Balance Management
Service Catalog Management
Service Inventory
Service Order Management
Service Qualification Management
Service Quality Management
Service Test Management
Service Usage Management
Strategic Resource Planning
Supply Chain Management
Work Order Management
Workforce Management
Accounting Management
Anomaly Management
Campaign Management
Experience Insight Management
Knowledge Management
Product / Sales Performance Management
Recommendation Management
Resource Performance Mgt
Service Performance Mgt