DNext Customer Relationship Management
DNext Customer Management Relationship DCRM module focuses on managing customer information, billing account information, agreements, customer assets and life cycle management of these specific assets. Here's a breakdown of each component: 1. Customer Information: Captures and stores comprehensive customer information, including contact details, demographic data, purchase history, communication preferences, and any other relevant details. 2. Billing Account Management: Includes features for managing customer billing accounts. This involves creating and maintaining individual customer billing accounts within the system, managing account-related activities. 3. Agreement Management: Facilitates the management of customer agreements, such as contracts, service-level agreements (SLAs), and other legally binding documents. DCRM provides functionalities for tracking, storing, and managing agreement details, including key terms, renewal dates, and associated documents. 4. Customer Asset Lifecycle: DCRM help track the lifecycle of customer assets or products. This includes managing information about the products or assets owned by customers. By keeping a comprehensive record of customer assets, businesses can provide proactive support, manage product upgrades or replacements, and deliver personalized offers or recommendations based on customer preferences and needs.
All mandatory Open APIs certified
Prototype Component Conformance
Full coverage
Partial coverage
No coverage
API Management
Enterprise Integration
Event Management
Channel Management
Content Management
Experience Mgt Strategy & Planning
Navigation Management
Agreement Management
Bill Generation Management
Billing Account Management
Billing Inquiries Management
Debt Collection Management
Digital Identity Management
Document Management
Lead & Opportunity Management
Marketing Communications
Party Interaction Management
Party Management
Party Privacy Management
Party Problem Management
Party Roles Permissions Mgt
Payment Management
Sales Strategy & Planning
Bill Calculation
Commission Management
Product Assurance Management
Product Catalog Management
Product Configurator
Product Inventory
Product Order Capture & Validation
Product Order Delivery Orch & Mgt
Product Test Management
Product Usage Management
Purchase Management
IT and Network Infrastructure Management
Location Management
Resource Capability Delivery
Resource Catalog Management
Resource Configuration and Activation
Resource Discovery and Reconciliation
Resource Inventory
Resource Order Management
Resource Test Management
Resource Usage Management
Service Balance Management
Service Catalog Management
Service Inventory
Service Order Management
Service Qualification Management
Service Quality Management
Service Test Management
Service Usage Management
Strategic Resource Planning
Supply Chain Management
Work Order Management
Workforce Management
Accounting Management
Anomaly Management
Campaign Management
Experience Insight Management
Knowledge Management
Product / Sales Performance Management
Recommendation Management
Resource Performance Mgt
Service Performance Mgt