Business assurance
Business assurance drives multi-billion USD savings
Business assurance best practices are helping global CSPs drive annual savings of over 10 billion USD in reduction of revenue leakage alone, as illustrated in our latest survey.
Business assurance enables CSPs to protect revenue and manage risk both internally and across their partner ecosystems. At the same time, as AI drives a new era of risk and CSPs need to deliver innovative, differentiated services faster, and offer the best possible customer experience, protection of business integrity is essential.
TM Forum’s business assurance assets help leaders to confidently apply proven best practices and drive business value across areas including:
- Revenue protection and revenue leakage reduction.
- AI-driven fraud identification and prevention.
- Risk mitigation in business transformation.
- Service reliability and customer experience assurance.
- Revenue assurance for ecosystems.
Industry insights
The rising wave of business assurance practices
Over 90% of communication service providers (CSPs) now have dedicated business assurance functions.
Deutsche Telekom Wholesale is future-proofing billing with business assurance
See how Deutsche Telekom is designing a new billing platform that supports new technologies including AI.
Get started with revenue assurance
Business assurance includes revenue assurance, risk assurance and ecosystem assurance. Grasp the full breadth of revenue assurance and how it plays a critical role.
Assess the status of your business today
Understand the current status of your business, and plan your next steps with TM Forum's maturity models. Help your IT teams identify where to focus investment.
Business assurance guidebooks
Focus your transformation and navigate revenue protection and risk management successfully across your business.
Business assurance Catalyst projects
See where industry trailblazers are shaking up the status quo with high‑impact business assurance Catalyst projects, co‑creating bold solutions that ignite real transformation across the telecom ecosystem.
Get involved
Collaborate with industry peers to shape cutting‑edge models and best practices for revenue protection and risk mitigation.
Take revenue assurance certifications
Explore the core principles of detecting, investigating, correcting and preventing revenue and cost leakage.
