GB1059E Change Management Questionnaire v1.0.0

The purpose of this questionnaire is to assess the autonomy level of Change Management scenarios and it is network domains agnostic . The assessment is intended to be vendor-independent and where possible technology independent.   The questionnaire is based on the principles described in IG1252. The participation of relevant Subject Matter Experts and automation experts involved in the Change management is required to complete the assessment.  Each question is answered by selecting one of the four options: A, B, C or D. Option A being the highest level of autonomy and option D being the lowest. Types of Change Requests:

1. Normal (A Change that is reviewed and communicated at a weekly CAB meeting and is not an Emergency or Standard)
2. Emergency (An unplanned and unforeseen Change, necessary to restore a service or prevent disruption)
3. Expedited (A Change that is not classified as Emergency and yet must be implemented without waiting for the next Change Advisory Board (CAB) meeting)
4. Standard (A Change request to the infrastructure that follows an established path, is relatively common, and is the accepted solution to a specific requirement.  These types of Changes are pre-approved, low risk, low impact, and follow a standard procedure. 

Change management  comprises the processes of configuration change management. Configuration changes can be triggered by any process that can change the network equipment configuration (from service provisioning to network evolution). Such changes must include evaluation before & after the execution.             

The whole lifecycle of each change must be taken into account from change submission, until validation.             
Some examples of change request: capacity upgrade, network function performance optimization, new parameters or settings configuration, new features activation etc.