IG1190A AIOps Configuration Management v3.0.0

The Configuration Management process allows an organization to know the current version, the configuration, and the history of any component of the system and service architecture. It is a central process in service management as it enables the control of everything in Production and in any environment, the automation of activities, serves other processes, enables fast delivery time, supports continuous delivery pipelines etc.

In AIOps, this process becomes even more strategic in order to keep control of the self-evolving and dynamic AI models in Production and to automate the retrospective actions triggered to manage their AI-driven online changes. Additionally, this process is key to know the provenance of the AI components.