• GB979D Big Data Analytics Big Data Repository R15.5.1

    Maturity Level: Level 4 - Forum Approved

    Document version: 2.0.2

    Release Status: Archived

    Details:

    The Analytics Big Data Repository (ABDR) is a CSP’s data repository, used mainly for analytical purposes, permitting efficient and straight forward re-use of data for multiple purposes. The ABDR is a new concept being developed and specified by the...

    Standard(s): Best Practices

  • GB962E Customer Experience Management ROI Calculator User Guide R15.5.1

    Maturity Level: Level 4 - Forum Approved

    Document version: 2.0.2

    Release Status: Archived

    Details:

    This document introduces and provides instructions for using the accompanying CEM ROI Calculator excel spreadsheet, GB962F.

    Standard(s): Best Practices

  • GB962F Customer Experience Management ROI Calculator R15.5.1

    Maturity Level: Level 4 - Forum Approved

    Document version: 2.0.2

    Release Status: Archived

    Details:

    Investment in CEM solutions can be very difficult to objectively justify. Uncertainty in the likely financial return often means that a leap of faith is required on the part of the service provider to make an investment. The CEM ROI Calculator is int...

    Standard(s): Best Practices

  • IG1135 Digital Ecosystem Reference Architecture Overview R15.5.0

    Maturity Level: Level 3 - Team Approved

    Document version: 1.0.1

    Release Status: Archived

    Details:

    The Digital Ecosystem Reference Architecture describes current best practices in the development and interconnection of digital ecosystems and the platforms that support them, with particular reference to TM Forum assets that are useful in this conte...

    Standard(s): Best Practices

  • IG1130 Future TAM Impacts by SDN/NFV R15.5.1

    Maturity Level: Level 4 - Forum Approved

    Release Status: Archived

    Details:

    As operators and enterprises evaluate the introduction of virtualization to network functions they are discovering that the biggest challenges lies in the existing organization, processes and systems. For better vision of the corresponding challenge ...

    Standard(s): Best Practices

  • GB962 Customer Experience Management: Introduction and Fundamentals R15.5.1

    Maturity Level: Level 3 - Team Approved

    Document version: 2.1.3

    Details:

    Customer experience (CX) is the sum of all experiences a customer has with a services provider, over the duration of their relationship that starts from buying phase and includes post disconnection processes that may influence the customer. Customer ...

    Standard(s): Best Practices

  • TMF424 B2B2X Business Scenario Template R15.5.1

    Maturity Level: Level 4 - Forum Approved

    Release Status: Archived

    Details:

    The objective of the Business Scenario template is to provide both Catalyst Projects and member contributed scenarios with a consistent structure and content to more effectively communicate to both Business and Technical viewers. The completed Busine...

    Standard(s): Best Practices

  • TMF423 Unified Use Case Template for Customer Centricity R15.5.1

    Maturity Level: Level 4 - Forum Approved

    Release Status: Archived

    Details:

    This unified use case template for customer centricity is published so that members may add to both the TM Forum library of use cases, as well as develop their own use cases for use internally, with customers or partners.   The use case template pr...

    Standard(s): Best Practices

  • IG1118 OSS/BSS Futures – Architecture R15.5.1

    Maturity Level: Level 4 - Forum Approved

    Document version: 2.0.3

    Release Status: Archived

    Details:

    This exploratory report is aimed at architects and focuses on detailed architectural considerations. It provides the current view on the TM Forum work on the definition of the operations architecture necessary to enable the delivery and operation of ...

    Standard(s): Best Practices

  • TR225 Logical Resource: Network Function Model R15.5.1

    Maturity Level: Level 4 - Forum Approved

    Document version: 0.4.2

    Release Status: Production

    Details:

    This Technical Report combines the work done in TR215 on Forwarding Relationships with earlier work on Termination Points and Connection-oriented Connectionless Convergence. It starts with a framework model proposal, defines the terms in the framewor...

  • TR225A Logical Resource: Network Function Model – Appendices R15.5.1

    Maturity Level: Level 4 - Forum Approved

    Document version: 0.1.1

    Release Status: Archived

    Details:

    This document TR225A only contains the TR225 Appendices. The main document, TR225, combines the work done in TR215 on Forwarding Relationships with earlier work on Termination Points and Connection-oriented Connectionless Convergence. It starts with...

    Standard(s): Best Practices

  • TR224 Identity and Naming R15.5.1

    Maturity Level: Level 4 - Forum Approved

    Release Status: Archived

    Details:

    Designing a name and identifier scheme for network management is difficult and has many subtle traps. The existing identity and naming schemes used for TM Forum management interfaces were designed to support traditional network elements, not software...