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IG1234 Intent Oriented Customer Engagement (IoCE) Guide v1.0.0

Maturity Level: Level 4 - Forum Approved

Document version: 1.0.0

Release Status: Archived

Details:

IoCE is a methodology for CSPs to engage with customers through real-time decisions based on intent of the customer (Intent is intention or real wish of customer for which customer contacts CSP) instead of following present day methodology where cust...
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IG1205 Gamification and Continuous Communication with Customers v2.0.0

Maturity Level: Level 4 - Forum Approved

Document version: 2.0.0

Release Status: Production

Details:

This whitepaper provides an overview of gamification concepts and their application in various industries and elaborates on how these concepts can be used to address continuous interaction challenges and enable customer stickiness and opportunity mon...
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IG1203 Capabilities for CEM Concepts and Processes v2.0.0

Maturity Level: Level 4 - Forum Approved

Document version: 2.0.0

Release Status: Archived

Details:

Capabilities for CEM Concepts and Processes’ builds on the initial study IG1203 v1.0.0 that explored customer experience concepts and processes that are subsequently used in updating existing and developing new processes in eTOM for customer experi...
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GB997A Digital Maturity Model v4.0.3

Maturity Level: Level 4 - Forum Approved

Document version: 4.0.3

Release Status: Archived

Details:

The TM Forum’s Digital Transformation Model (DMM), first launched in May 2017 and endorsed by leading CSPs and vendors, has gone through a major revamp, and now includes a 6th data dimension as well as redefined sub-dimensions and updated criteria ...

Standard(s): Metrics
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AI Canvas v1.0.0 (IG1238)

Maturity Level: Level 4 - Forum Approved

Document version: 1.0.0

Release Status: Production

Details:

The AI Canvas is a prescriptive template to guide the organization to assess how the AI solution to their problem would perform in a production environment. The AI Canvas provides an environment to explore and validate problems and hence form a basis...
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Open Digital Architecture Toolkit

Release Status: None

Details:

ODA comprises an architecture framework, common language, and design principles. It defines standardized, interoperable software components organized into loosely coupled domains. These components expose business services through Open APIs buil...
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Autonomous Networks Toolkit

Resources include:

Autonomous Networks Business Requirements and Framework v2.2.0 (IG1218)
Autonomous Networks Case Studies v1.0.0 (IG1218A)
IG1218B China Mobile's Practice on Autonomous Networks v1.1.0

IG1218C Autonomous Networks Realization Studies v2.0.0
IG1218D Best Practice of Level Evaluation for Autonomous Networks Service Experience v1.0.0
Guiding Principles for building and measuring Autonomous Network Solutions v1.0.0 (IG1229)
IG1230 Autonomous Networks Technical Architecture v1.1.0
IG1230A Autonomous Networks Scenario Realizations v1.1.0
IG1230B Autonomous Networks Industry Standards v1.1.0
Autonomous Networks - Reference Architecture v1.0.1 (IG1251)
IG1252 Autonomous Network Levels Evaluation Methodology v1.1.0
IG1258 Autonomous Networks Glossary v1.0.0
IG1259 Study of Telecom Industry Intent Meta-Modeling Approaches v1.0.0
IG1260 Autonomous Networks Project Deliverables Guide v3.0.0
IG1193 Cross-Industry Autonomous Networks - Vision and Roadmap v1.0.1
Autonomous Networks: Empowering digital transformation - Chinese

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Details:

Autonomous Networks Toolkit is designed to help members enable fully autonomous operations and networks, define business requirements and use cases and align and coordinate standardization across different Standards Developing Organizations (SDOs). ...

Standard(s): Toolkit
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GB921 Business Process Framework (eTOM) Suite v20.5

Resources include:

READ ME FIRST NOTE Business Process Framework v20.5
RN332 Business Process Framework Release Notes v20.5
GB921D L3 Process Decompositions v20.5.0

GB921DX L4 Process Decompositions v20.5.0
GB921 Business Process Framework Processes v20.5
GB991 Core Frameworks Concepts and Principles v19.5.1
GB921E End-to-End Business Flows v20.0.1
GB921F Process Flow Examples R12.5
GB921G Guide to Applying the Business Process Framework R8.1
GB921H Application note: Domain Orchestration Use Cases v20.0.1
GB921J Joining the Business Process Framework through to Process Flows R11.5
GB921K Construction Guidelines for Process Flows R13.5
GB921L Leveraging Level 4 Process Elements and Process Flows for Support of ITIL R11.5
GB921P Process Framework Primer R19.0.1
GB921Q Frequently Asked Questions for the Business Process Framework R11.5
GB921U Process Framework User Guidelines R19.0.1
GB921W Working Together ITIL and eTOM R11.5
GB921Y Use Cases for Spectrum Management R12.0
GB921Z Use Cases for Security Management R12.0
TR143 Building Bridges: ITIL and eTOM V1.1
TR206 Exploring SES Service Development Scenarios through ITIL and the Process Framework V1.3
Frameworx R18.0 Model Visio Format
Browsable HTML Frameworx v20.5
Frameworx MDB Model v20.5
Frameworx XML Model v20.5

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Maturity Level: Level 4 - Forum Approved

Details:

The Business Process Framework (eTOM) is the ongoing TM Forum initiative to deliver a business process model or framework. This READ ME FIRST note provides the list of Business Process Framework documents and the suggested order in which to read the...

Standard(s): Business Process Framework (eTOM)
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GB921 Business Process Framework (eTOM) Models Suite v20.5

Resources include:

READ ME FIRST NOTE Business Process Framework v20.5
RN332 Business Process Framework Release Notes v20.5
GB921 Business Process Framework Processes v20.5

Frameworx MDB Model v20.5
Frameworx XML Model v20.5

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Maturity Level: Level 4 - Forum Approved

Details:

Download the entire GB921 Business Process Framework (eTOM) Models Suite using the Download All button to the right; or download each file individually from the Assets Included listing below. The GB921 Business Process Framework (eTOM) Models Suite ...

Standard(s): Business Process Framework (eTOM)
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GB922 Getting Started with Information Framework Suite v20.5

Resources include:

READ ME FIRST NOTE Information Framework v20.5
RN310 Information Framework Release Notes v20.5
GB922 Primer R17.0.1

GB922 User's Guide R18.0.1
GB991 Core Frameworks Concepts and Principles v19.5.1

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Maturity Level: Level 4 - Forum Approved

Details:

Download the entire GB922 Getting Started with Information Framework Suite using the Download All button to the right; or download each file individually from the Assets Included listing below. The GB922 Getting Started with Information Framework Su...

Standard(s): Information Framework (SID)
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GB922 Standards Addenda for Information Framework Suite v20.5

Resources include:

READ ME FIRST NOTE Information Framework v20.5
RN310 Information Framework Release Notes v20.5
GB922 Business Partner v20.0.1

GB922 Common v20.0.1
GB922 Customer v20.0.1
GB922 Enterprise v19.5.1
GB922 Market Sales v19.5.1
GB922 Primer R17.0.1
GB922 Product v19.5.1
GB922 Resource v19.5.1
GB922 Service v20.0.1
GB922 User's Guide R18.0.1
GB991 Core Frameworks Concepts and Principles v19.5.1
TIP Common Model Information Agreement V1.1
TIP Performance Management Monitoring Information Agreement V1.0
TIP Performance Management Thresholding Information Agreement V1.0
TIP Service Problem Management Information Agreement V1.0
TIP Resource Alarm Management Information Agreement V1.1
TIP Maintenance, Protection and Alarm Control Information Agreement v1.0

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Maturity Level: Level 4 - Forum Approved

Details:

Download the entire GB922 Standards Addenda for Information Framework Suite using the Download All button to the right; download each file individually from the Assets Included listing below. Reference Material for Information Framework: T...

Standard(s): Information Framework (SID)
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GB922 Information Framework Models Suite v20.5

Resources include:

GB922 Information Framework Model Differences v20.0.1
Information Framework (SID) Release 20.0.1 Excel Format
Information Framework (SID) Release 20.0 HTML Model - GIF

Information Framework (SID) Release 20.0 HTML Model - PNG
Information Framework (SID) Release 20.0 RSA Archive
Information Framework (SID) Release 19.0 Papyrus Format
Information Framework (SID) Release 20.0 UML 2.2 Format
Information Framework (SID) Release 20.0 XMI 2.4.1 Format

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Maturity Level: Level 4 - Forum Approved

Details:

Download the entire GB922 Information Framework Models Suite using the Download All button to the right; or download each file individually from the Assets Included listing below. The GB922 Information Framework Models Suite includes these files: I...

Standard(s): Information Framework (SID)