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Enhancement Core Framework Capabilities

Resources include:

TMF424 B2B2X Business Scenario Template R18.0.1
Online B2B2X Partnering Step by Step Guide R18.0.1 (TR211)
GB917 SLA Management Handbook, Volume 2: Concepts and Principles Release 2.5

GB981 B2B2X Accelerator Introduction V0.8.2
GB982 B2B2X Partnering Developer Pack V0.6.2
IG1105 Implement Wholesale B2B for a Network Operator V0.3.1
IG1107 B2B2X Support in Frameworx: Service Lifecycle Stages and Enablers V1.13.1
IG1111 Onboarding with Frameworx V1.14.2
TR178 Enabling End-to-End Cloud SLA Management V2.0.2
TR195 Multi-Cloud Service Management Pack – Business Guide R1.5 v8.8
TR197 Multi-Cloud Service Management Pack – SLA Business Blueprint Frameworx-Multi-Cloud Blueprint R1.5 V1.4
TR196 Multi-Cloud Service Management Pack – Technical Guide R1.5 V1.3
TR198 Multi-Cloud Service Management Pack- Simple Management API (SMI) Developer Primer-Service Delivery Framework Cloud Interface V2.2
GB917 SLA Management Handbook R3.1

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Details:

As part of the Agile Operations toolkit, this is the Enhancement Core Framework Capabilities toolkit. Analysis of the impacts of a move to end to end automation (Zero touch) and partner procurement operations is showing that eTOM Strategy Infrastruc...

Standard(s): Toolkit
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Charging & Billing

Resources include:

TR257 Phase II: SDN and NFV Impacts on Charging and Billing R16.0.1
IG1210 TM Forum Revenue Assurance Survey Report 2019-2020
RN314 Revenue Assurance Solution Suite Release Notes R17.5.0

GB941B Revenue Assurance Maturity Model R17.5.1
GB941D Revenue Assurance Revenue Leakage Framework and Examples v2.0.1
GB970 Quick Start Pack: Frameworx For Defense V0.11
GB989 Impact of SDN/NFV on Charging and Billing R15.5.1

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Details:

As part of the Agile Operations toolkit, this contains best practice guides related to charging and billing and revenue assurance. Covering the impact of NFV on revenue assurance across the ecosystem.

Standard(s): Toolkit
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Cloud (Layered) Operations

Resources include:

GB960 Quick Start Pack for Cloud: Trouble to Resolve V0.3

Details:

As part of the Agile Operations toolkit, this section covers Cloud Operations. The impacts of virtualization and movement to network application is that there needs to be a Transformation of SP organisations from vertically structured product siloe...

Standard(s): Toolkit
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DevOps

Resources include:

RN356 Release Notes for IG1137 Joint Agile Delivery R17.5.1
IG1137A Development and Deployment in the Context of a Value Fabric: Joint Agile Delivery R17.0.1
IG1137B Joint Agile Delivery (JAD) Service Assurance R17.5.1

Details:

As part of the Agile Operations toolkit, this toolkit provides document which describes the theory and practice of adopting continuous integration approaches based on the principles typically referred to as Devops.

Standard(s): Toolkit
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Data analytics and AI: Key to end-to-end management

Details:

To meet seemingly insatiable demand for connectivity and new applications from consumers, enterprises and partners, communications service providers are transforming their business processes, networks and operations by adopting business process autom...
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Cloud BSS: The migration begins

Details:

Moving BSS into the cloud is not a strategic objective for any communications service provider (CSP), and some wonder how they’ll ever accomplish it. Yet cloud BSS can help operators achieve many of their objectives for digital transformation: As C...
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RN332 Business Process Framework Release Notes R16.5.1

Maturity Level: Level 4 - Forum Approved

Document version: 16.5.2

Release Status: Archived

Details:

This Release16.5.1 of the Business Process Framework Suite is integrated as part of the Frameworx Release 16.5, with major changes in the following main areas: Changes in the Engaged Party Domain regarding Party Revenue Management. Pursuant a gov...

Standard(s): Business Process Framework (eTOM)
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Robotic process automation: Rise of the machines

Details:

It’s not what you think – automating to get rid of staff and to replace business process automation and macros. As this report explains, the four big advantages delivered by robotics process automation (RPA) are: customer satisfaction emplo...
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Trust, Security & Privacy Toolkit

Resources include:

TR246 Fraud Survey Report 2019 R19.0.1
TR279 CSP Use Cases Utilizing Blockchain v3.1.1
IG1175 Trust and Traceability in Digital Ecosystems R18.5.1

TR270 Trust Challenges and Opportunities R17.5.1
TR243 Privacy Management R16.0.1
TMF644 Privacy Management API REST Specification R16.0.1
GB979C Big Data Analytics Privacy Risk Score Details R15.5.1
IG1124 ZOOM NFV Security Fabric Overview R14.5.1

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Details:

TM Forum members have collaboratively developed security, privacy and revenue management best practices and guidance for the communications industry. To be effective, security, privacy, revenue assurance, fraud management, asset management and char...

Standard(s): Toolkit
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Ecosystem Partnering Toolkit

Resources include:

GB1000 Ecosystem Business Concepts & Principles R19.0.1
TR281 Ecosystem Business Key Themes (Business Scenarios) R18.5.1
Online B2B2X Partnering Step by Step Guide R18.0.1 (TR211)

TR211 Business Partnering Guide Touch Points Resource R15.0.1
TMF424 B2B2X Business Scenario Template R18.0.1
TR282A Ecosystem Business Architecture: Smart City - Smoke Detection R18.5.1
Introducing 5G Monetization R18.5 (TR276)
TR271 Monetizing Internet of Everything (IoE) CEM R18.0.1
TR279 CSP Use Cases Utilizing Blockchain v3.1.1
TR270 Trust Challenges and Opportunities R17.5.1
IG1172 CurateFx - Nice 2018 Compendium Document R18.0.0
TR249 Building and Enabling a Digital Payment Ecosystem R16.0.1
TR217 Partnership Revenue Models V0.5.2
IG1107 B2B2X Support in Frameworx: Service Lifecycle Stages and Enablers V1.13.1
GB1009 Smart City Operations Map v3.0.0

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Details:

The purpose of the Ecosystem Partnering Toolkit is to provide how-to guidance to business audiences who need to rapidly design, implement, operate and monetize digital services with partners in extended value chains. CurateFx CurateFx is a powerful...

Standard(s): Toolkit, Best Practices
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Customer Centricity Toolkits

Resources include:

GB1006 Customer Experience Management 2025 Guidebook v2.0.1
IG1205 Gamification and Continuous Communication with Customers v2.0.0
GB995 Guidebook on 360 Degree View of a Customer R17.5.1

GB994 Omni Channel Guidebook R18.0.1
IG1182 The CSPs Guide to AI-Driven 360 Degree Customer Profiles R19.0.1
Customer Experience Management Lifecycle Model v1.5.1 (GB962C)
Customer Experience Management Lifecycle Metrics R15.0.1 (GB962A)
Customer Experience Management Implementation Guide Use Cases R19.0.1 (GB962D)
TMF423 Unified Use Case Template for Customer Centricity R18.0.1
Customer Experience Maturity Model v2.0.0 (GB962B)
TMF435 Customer Experience Management Maturity Model Poster v2.0.0
GB1010 Experience Metrics for 5G Use Cases Guidebook v1.0.0
IG1183 Omni Channel CEM Guideline; What Customers Will Expect By 2025 R18.5.1
Customer Experience Management ROI Calculator User Guide R17.0.1 (GB962E)
Customer Experience Management ROI Calculator R17.0.1 (GB962F)
IG1149 Guide to Customer Experience Integrator R16.5.1
TR193 Customer Experience Management Index v1.3
IG1203 Capabilities for CEM Concepts and Processes v3.0.0

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Details:

Do you know how to deliver the service your customers want? The Customer Centricity Toolkits outlined below enable digital service providers to transform their businesses to increase their focus on delivering good customer experience. The toolkits ...

Standard(s): Toolkit
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Data & Analytics Toolkit

Resources include:

GB1023 Data Governance Guidebook v2.1.0
GB1025 Data Governance Maturity Model v2.0.0
Data Governance C-Level Executive Summary v1.0.0 (IG1246)

Data Governance Whitepaper - A new vision for the future of data governance v1.0.0 (IG1225)
IG1199 AI & DA Management Standards Introductory Guide: AI Checklists v2.0.0
IG1199A AI Checklist Marketing Material v1.0.0
IG1211 ODA 5G Management Implementation Guidelines v1.0.1
RN346 Big Data Analytics Release Notes R18.5
GB979D Big Data Analytics Big Data Repository R18.5.1
GB979 Big Data Analytics Guidebook R16.5.1
GB979A Big Data Analytics Use Cases R16.5.1
TR261 Data Governance Functions and Implementation R16.0.1
IG1138 Introductory Guide to External Data Monetization R15.5.1
TMF431 Business Metrics Poster v18.5
GB1003 AI & DA Maturity Model R19.0.1
GB988 TM Forum Metrics Definitions v21.5

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Details:

How valuable is your data? The Data & Analytics Toolkit provides a range of assets to support members in making use of analytics to inform decision-making and ultimately drive automation within their businesses. TM Forum is leading the digital ...

Standard(s): Toolkit