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    IG1226A Edge Guidelines: Business Roles & Models v2.0.0

    Maturity Level: General availability (GA)

    Document version: 2.0.0

    Release Status: Production

    Details:

    This document captures the main technical results from several Edge-related Catalyst projects in the 2019-20 series. It is formed of three parts: IG1226A ODA Edge Guidelines: Business Roles & Models Captures the diversity of business models that...

    Standard(s): Best Practices

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    TMF071 Open Digital Framework Terminology v12.0.0

    Maturity Level: Level 4 - Forum Approved

    Document version: 12.0.0

    Release Status: Archived

    Details:

    The glossary contains terms from EBA, DPRA, ODA and ODF documentation published in Releases 15.0 up to 20.5, as well as some Release 21.0 documents. Terms from the remaining Release 21.0 documents and Release 21.5 will be mined in the next version of...

    Standard(s): Best Practices

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    IG1243 ODA Contracts for Ecosystem Enablement v3.0.0

    Maturity Level: Level 4 - Forum Approved

    Document version: 3.0.0

    Release Status: Production

    Details:

    This document deals with the particular challenges of linking up multiple organizations to create a functional B2B2x platform business. Much of the rest of the ODA is aimed at ensuring standardized specifications for functions as components so that b...

    Standard(s): Best Practices

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    Network Slice Monetization v1.0.0 (IG1179A)

    Maturity Level: Level 4 - Forum Approved

    Document version: 1.0.0

    Release Status: Production

    Details:

    5G is the most revolutionizing advancement in communications technology. 5G is spanning multiple industries, promising to converge business models that enable complex use cases across value-creation ecosystems and it's the first in wireless access te...

    Standard(s): Best Practices

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    IG1234 Intent Oriented Customer Engagement (IoCE) Guide v1.0.0

    Maturity Level: Level 4 - Forum Approved

    Document version: 1.0.0

    Release Status: Archived

    Details:

    IoCE is a methodology for CSPs to engage with customers through real-time decisions based on intent of the customer (Intent is intention or real wish of customer for which customer contacts CSP) instead of following present day methodology where cust...

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    IG1205 Gamification and Continuous Communication with Customers v2.0.0

    Maturity Level: Level 4 - Forum Approved

    Document version: 2.0.0

    Release Status: Production

    Details:

    This whitepaper provides an overview of gamification concepts and their application in various industries and elaborates on how these concepts can be used to address continuous interaction challenges and enable customer stickiness and opportunity mon...

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    IG1203 Capabilities for CEM Concepts and Processes v2.0.0

    Maturity Level: Level 4 - Forum Approved

    Document version: 2.0.0

    Release Status: Archived

    Details:

    Capabilities for CEM Concepts and Processes’ builds on the initial study IG1203 v1.0.0 that explored customer experience concepts and processes that are subsequently used in updating existing and developing new processes in eTOM for customer experi...

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    GB997A Digital Maturity Model v4.0.3

    Maturity Level: Level 4 - Forum Approved

    Document version: 4.0.3

    Release Status: Archived

    Details:

    The TM Forum’s Digital Transformation Model (DMM), first launched in May 2017 and endorsed by leading CSPs and vendors, has gone through a major revamp, and now includes a 6th data dimension as well as redefined sub-dimensions and updated criteria ...

    Standard(s): Metrics

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    AI Canvas v1.0.0 (IG1238)

    Maturity Level: Level 4 - Forum Approved

    Document version: 1.0.0

    Release Status: Production

    Details:

    The AI Canvas is a prescriptive template to guide the organization to assess how the AI solution to their problem would perform in a production environment. The AI Canvas provides an environment to explore and validate problems and hence form a basis...

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    Open Digital Architecture Toolkit

    Release Status: None

    Details:

    ODA comprises an architecture framework, common language, and design principles.  It defines standardized, interoperable software components organized into loosely coupled domains.  These components expose business services through Open APIs buil...

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    Autonomous Networks Toolkit

    Resources include:

    Autonomous Networks Business Requirements and Framework v2.2.0 (IG1218)

    Autonomous Networks Case Studies v1.0.0 (IG1218A)

    IG1218B China Mobile's Practice on Autonomous Networks v1.1.0

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    Details:

    Autonomous Networks Toolkit is designed to help members enable fully autonomous operations and networks, define business requirements and use cases and align and coordinate standardization across different Standards Developing Organizations (SDOs). ...

    Standard(s): Toolkit

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    GB921 Business Process Framework (eTOM) Suite v20.5

    Resources include:

    READ ME FIRST NOTE Business Process Framework v20.5

    RN332 Business Process Framework Release Notes v20.5

    GB921D L3 Process Decompositions v20.5.0

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    Maturity Level: Level 4 - Forum Approved

    Details:

    The Business Process Framework (eTOM) is the ongoing TM Forum initiative to deliver a business process model or framework. This READ ME FIRST note provides the list of Business Process Framework documents and the suggested order in which to read the...

    Standard(s): Business Process Framework (eTOM)