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    GB979A Big Data Analytics Use Cases R16.5.1

    Maturity Level: General availability (GA)

    Document version: 4.0.2

    Release Status: Production

    Details:

    70 use cases for Big Data applications in service providers such as real-time personalized offers, proactive care, churn prediction, network optimization, revenue assurance and fraud. In this release one new Product Related use case has been added.

    Standard(s): Best Practices

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    TR229A User Stories for Hybrid Network Management R16.5.1

    Maturity Level: Level 4 - Forum Approved

    Document version: 1.0.2

    Release Status: Archived

    Details:

    The user stories and associated (more detailed) use cases are intended to discover and justify requirements related to orchestration / choreography, policy management and Hybrid Network Management Platform (HNMP previously HNPaaS) The requirements ar...

    Standard(s): Best Practices

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    GB921DX L4 Process Decompositions R16.5.1

    Maturity Level: Level 4 - Forum Approved

    Document version: 16.5.2

    Release Status: Archived

    Details:

    This document represents Volume 2 of GB921D containing processes and sub-process descriptions.

    Standard(s): Business Process Framework (eTOM)

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    GB962D Customer Experience Management Implementation Guide Use Cases R16.5.1

    Maturity Level: Level 4 - Forum Approved

    Document version: 5.0.2

    Release Status: Archived

    Details:

    The Implementation Guide is a collection of use cases that represent business challenges and it provides an outline of a possible solution that involves the TM Forum best practices, recommendations and also models like the Business Process Framework ...

    Standard(s): Best Practices

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    GB994 Omni Channel Guidebook R16.5.1

    Maturity Level: Level 4 - Forum Approved

    Document version: 2.0.2

    Release Status: Archived

    Details:

    New in this release are: Omni Channel requirements mapped to data analytics needs Updated KPIs for the Omni Channel maturity model.

    Standard(s): Best Practices

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    IG1149 Guide to Customer Experience Integrator R16.5.1

    Maturity Level: Level 4 - Forum Approved

    Document version: 1.0.2

    Release Status: Production

    Details:

    Internet of Everything (IoE) is almost a reality. The Communications and related IT industries are moving fast to implement the ideas developed in labs to the real world. The communications technology evolution that embraces SDN/NFV, 5G and other new...

    Standard(s): Best Practices

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    GB921R Enterprise Risk Management R16.5.1

    Maturity Level: General availability (GA)

    Document version: 16.5.2

    Release Status: Production

    Details:

    This publication focuses on the further development of the first version of GB921R published in 2015 to elaborate on the topic of Enterprise Risk Management (ERM). Enterprise Risk Management provides some of the key support functions for any telco op...

    Standard(s): Business Process Framework (eTOM)

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    IG1141 Procurement and Onboarding of Virtualization Packages R16.5.1

    Maturity Level: Level 4 - Forum Approved

    Document version: 1.0.2

    Release Status: Archived

    Details:

    Onboarding automation has been cited by multiple service providers, such as AT&T, Orange, Vodafone, Verizon and others, as an unexpectedly difficult challenge and a major business priority for pragmatic resolution. This document highlighted the ...

    Standard(s): Best Practices

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    GB979 Big Data Analytics Guidebook R16.5.1

    Maturity Level: General availability (GA)

    Document version: 5.0.2

    Release Status: Production

    Details:

    The focus of the TM Forum's Data Analytics guidebook is to provide TM Forum members with approaches, tools, and most importantly, a common language to accelerate, streamline and de-risk data analytics projects.  Service providers today gather exten...

    Standard(s): Best Practices

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    TR211 Online B2B2X Partnering Step by Step Guide R16.5.1

    Maturity Level: Level 4 - Forum Approved

    Document version: 4.0.2

    Release Status: Archived

    Details:

    This guide will walk you through:  The key concepts of Partnership Lifecycle and the value of a systematic method for capturing Partnership Agreements to achieve agile, repeatable industrial partnerships.  The 5 stages required to build a par...

    Standard(s): Best Practices

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    GB979D Big Data Analytics Big Data Repository R16.5.1

    Maturity Level: Level 4 - Forum Approved

    Document version: 3.0.2

    Release Status: Archived

    Details:

    The Analytics Big Data Repository (ABDR) is a CSP’s data repository, used mainly for analytical purposes, permitting efficient and straight forward re-use of data for multiple purposes. The ABDR is a new concept being developed and specified by the...

    Standard(s): Best Practices

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    API Poster R16.0

    Details:

    Download a pdf of the poster using the button on the right.For additional information on APIs visit the Open APIs webpage. 

    Standard(s): Integration Framework