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IG1394 Telco NPS Management Framework v1.1.0
Maturity Level: Beta
Document version: 1.1.0
Release Status: Pre-production
Details:
The Net Promoter Score (NPS), an important metric widely used in customer experience management, is strongly correlated with a company's market performance. More and more CSPs are applying NPS as a key management indicator for enterprises and attachi...
Standard(s): Best Practices
GB1042E Autonomous Operations Maturity Model Scoring Methodology v1.1.0
Maturity Level: Beta
Document version: 1.1.0
Release Status: Pre-production
Details:
The guide is for practitioners, and it formalizes the methodology for multidimensional evaluation of maturity across the six key dimensions of AOMM: Strategy, Culture, Data, Technology, Operations, and Party. This methodology is to ensure a holistic ...
Standard(s): Best Practices
GB1042A Autonomous Operations Maturity Model (AOMM) v1.4.0
Maturity Level: General availability (GA)
Release Status: Production
Details:
Autonomous Operations (AO) presents a new operating model of an organization that automates capabilities for learning, self-governance, and self-adaptation of its value streams in order to realize stakeholder value in a closed loop fashion. The Auton...