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IG1365B China Telecom Customer Experience Index (CEI) v1.0.0
Maturity Level: Alpha
Document version: 1.0.0
Release Status: Pre-production
Details:
This document covers the best practice of China Telecom on CEI evaluation algorithm, indicators, system implementation.
IG1348B Experience-led AI Agent drives Higher Quality in Home Broadband Service Delivery v1.0.0
Maturity Level: Alpha
Document version: 1.0.0
Release Status: Pre-production
Details:
The scope of the work on IG1348B is to provide a digital business initiative practice from China Mobile Beijing to help the industry understand ODE and apply it to actual production and business operations.
IG1348A Experience-driven Digital Ability Openness Accelerates Business Development v1.0.0
Maturity Level: Alpha
Document version: 1.0.0
Release Status: Pre-production
Details:
The scope of the work on IG1348A is to provide a digital business initiatives practice from China Unicom to help the industry understand ODE and apply it to actual production and business operations.
TMFC008 Service Inventory v1.2.0
Maturity Level: General availability (GA)
Document version: 1.2.0
Release Status: Production
Details:
Service Inventory component is responsible for storage and exposure of CFS (Customer Facing Service) that are associated to Product Inventory items. It is also responsible for RFS (Resource Facing Service) definition, mapping between CFS and RFS and ...
Standard(s): Best Practices
IG1403 Comparing AOMM and Autonomous Network Levels Evaluations v1.0.0
Maturity Level: Alpha
Document version: 1.0.0
Release Status: Archived
Details:
Autonomous operations and autonomous networks are critical capabilities for Communication Service Providers (CSPs) and enterprises aiming to improve efficiency, agility, and scalability. TM Forum’s frameworks—particularly the Autonomous Operation...
Standard(s): Best Practices
IG1394 Telco NPS Management Framework v1.1.0
Maturity Level: Beta
Document version: 1.1.0
Release Status: Pre-production
Details:
The Net Promoter Score (NPS), an important metric widely used in customer experience management, is strongly correlated with a company's market performance. More and more CSPs are applying NPS as a key management indicator for enterprises and attachi...
Standard(s): Best Practices
GB1042E Autonomous Operations Maturity Model Scoring Methodology v1.1.0
Maturity Level: Beta
Document version: 1.1.0
Release Status: Pre-production
Details:
The guide is for practitioners, and it formalizes the methodology for multidimensional evaluation of maturity across the six key dimensions of AOMM: Strategy, Culture, Data, Technology, Operations, and Party. This methodology is to ensure a holistic ...
Standard(s): Best Practices
GB1042A Autonomous Operations Maturity Model (AOMM) v1.4.0
Maturity Level: General availability (GA)
Release Status: Production
Details:
Autonomous Operations (AO) presents a new operating model of an organization that automates capabilities for learning, self-governance, and self-adaptation of its value streams in order to realize stakeholder value in a closed loop fashion. The Auton...
GB991 TM Forum’s Core Frameworks Concepts and Principles v24.6.0
Maturity Level: General availability (GA)
Document version: 24.6.0
Release Status: Production
Details:
TM Forum's Core Frameworks is a suite of best practices and standards that provides the blueprint for effective, efficient business operations and enable a service-oriented, highly automated and efficient approach to business operations and applicati...
Standard(s): Application Framework (TAM)
IG1377 DTOps v2.0.0
Maturity Level: Alpha
Document version: 2.0.0
Release Status: Archived
Details:
DTOps is the engineering discipline that defines a comprehensive and structured approach across the digital twin lifecycle's design, deployment, operations, and maintenance stages.
Standard(s): Best Practices
TMFC006 Service Catalog Management v1.2.0
Maturity Level: General availability (GA)
Document version: 1.2.0
Release Status: Production
Details:
Service Catalog Management - Service Catalog Management component is responsible for organizing the collection of service specifications that identify and define all requirements of a service that can be performed. Service Catalog Management compone...
TMFC002 Product Order Capture and Validation v2.1.0
Maturity Level: General availability (GA)
Document version: 2.1.0
Release Status: Production
Details:
Product Order Capture and Validation addresses the means of capturing what a customer wants to order, based on the CSP Product Catalog. This component permits to choose the configuration of the product offerings and products desired, to provide a quo...
