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Business Rationale and Technical Overview for Orchestration and Autonomic Control Loops R16.0.1 (IG1139)
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.2
Release Status: Production
Details:
Service providers face an increasingly complicated and dynamic business environment, full of new competitors and pressures, but also new technologies and opportunities. To survive and thrive, they are considering their overall “design, deploy, oper...
Standard(s): Best Practices
GB988 TM Forum Metrics Definitions R16.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 3.0.2
Release Status: Archived
Details:
This document provides details of the Metrics names, definitions, identification and calculation for use in various business types and business functions. It contains definitions of 2100 metrics that have been defined in TM Forum and provides them wi...
Standard(s): Best Practices
GB994 Omni Channel Guidebook R16.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.2
Release Status: Archived
Details:
This omni channel guidebook introduces the key imperatives for omni channel implementation as well as a definition of the operational functions needed to successfully create an omni channel experience for customers. It includes: Extensive categor...
Standard(s): Best Practices
GB995 Guidebook on 360 Degree View of a Customer R16.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.2
Release Status: Archived
Details:
A 360 degree view of a customer first of all refers to the ability to assemble information, which describes the customer from various angles. This comprehensive view allows advanced analysis in order to gain additional insights. It allows drawing con...
Standard(s): Best Practices
TR261 Data Governance Functions and Implementation R16.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.2
Release Status: Production
Details:
In the world of automated information, management of data is key to the success of any business. Its critical nature grows as data storage, sharing, and recency become more complex. With complex partnering models becoming a reality in the digital eco...
Standard(s): Best Practices
Hybrid/Virtualized Network Management: E2E Service Assurance and SLA Management R16.0.1 (IG1127)
Maturity Level: Level 4 - Forum Approved
Document version: 1.1.9
Release Status: Production
Details:
As NFV starts to become a reality, organizations providing services within the NFV marketplace need clear guidance on how SLAs can be used to manage service component and platform suppliers. TM Forum has significant assets in SLA Management and these...
Standard(s): Best Practices
TR257 Phase II: SDN and NFV Impacts on Charging and Billing R16.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 5.0.3
Release Status: Production
Details:
This document presents Charging & Billing use cases with the background of SDN/NFV to identify the C&B requirements, which either can be supported by existing C&B applications or require additional capabilities to meet the challenges and...
Standard(s): Best Practices
TR260 BSS KPIs for Good Customer Experience R16.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.2
Release Status: Production
Details:
Facing the challenge of digital transformation, the traditional services of Telco operators get more and more substituted by OTT services. In this digital era, customers need better experience from operators. For example: more service channels, bette...
Standard(s): Best Practices
IG1137 Transformation of NetOps to DevOps R16.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 0.6.13
Release Status: Archived
Details:
A combination of new technologies and new ways in which to leverage these technologies have changed the way in which IT solutions are constructed, delivered, and operated in a fundamental way. Almost every common mature practice that has been the fou...
Standard(s): Best Practices
GB922 Users and Roles R16.0.1
Maturity Level: Level 4 - Forum Approved
Release Status: Archived
Details:
This document provides the definitions of the User Roles business entities. In this release, reference was removed to the two scenarios about what is seen by the Product user.
Standard(s): Information Framework (SID)
GB922 Service Overview R16.0.1
Maturity Level: Level 3 - Team Approved
Document version: 16.0.2
Release Status: Archived
Details:
This document provides the definition of services, and differentiates between "customer facing" and "resource" services. Updates in this release are as follows: Model and guide book were aligned Data dictionary was removed Aligned with change...
Standard(s): Information Framework (SID)
GB922 Root R16.0.1
Maturity Level: Level 4 - Forum Approved
Release Status: Archived
Details:
This document defines a set of common business entities that collectively serve as the foundation of the SID business view. In this release content, including figures, was aligned with the model.
Standard(s): Information Framework (SID)
