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GB941F Revenue Assurance Impact v0.5.1
Maturity Level: General availability (GA)
Document version: 0.5.1
Release Status: Production
Standard(s): Best Practices
GB947 Fraud Operations Management Guide V1.2
Maturity Level: Level 3 - Team Approved
Details:
revised document to capture the TM Forum template
Standard(s): Best Practices
GB950 Fixed Asset Lifecycle Management Guidebook R2.0
Maturity Level: Level 4 - Forum Approved
Document version: 2
Details:
Release 2.0 of Asset Management guidebook -team approved
Standard(s): Best Practices
GB953 Program Assurance for Communication Service Providers V1.2
Maturity Level: Level 4 - Forum Approved
Release Status: Archived
Details:
Program Assurance for Communications Service Providers (Guidebook)
Standard(s): Best Practices
GB954 Fraud Classification Guide v2.4
Maturity Level: Level 4 - Forum Approved
Document version: 2.4
Release Status: Archived
Details:
This classification guide is developed as a periodically growing resource to arm operators with fraud type information and offer them a best practice for a common fraud cases classification model. It is structured to support Fraud Operations activiti...
Standard(s): Best Practices
GB962A Lifecycle Metrics R14.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 2.2.1
Release Status: Archived
Details:
Over 450 metrics for measuring customer experience that extend across the entire customer lifecycle.
Standard(s): Best Practices
GB962C Lifecycle Model R13.5.0
Maturity Level: Level 4 - Forum Approved
Document version: 1.5.1
Release Status: Archived
Details:
Defines a three layered, multi-phase model that allows service providers to define the interactions with their customers across each phase and model those based on their unique journeys.
Standard(s): Best Practices
GB967 Policy in Charging and Billing v6.2
Maturity Level: Level 4 - Forum Approved
Document version: 6.2
Release Status: Archived
Standard(s): Best Practices
GB967A Policy in Charging and Billing Domain Cross Map V1.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.1
Release Status: Archived
Details:
GB967A, the Billing Domain Cross Map spreadsheet which is referenced in GB967 Policy in the Context of Charging and Billing. Together with release notes, RN345 and GB967 these document comprise the GB967 suite.
Standard(s): Best Practices
GB969 Fraud Management Implementation Guide V1.7
Maturity Level: Level 4 - Forum Approved
Document version: 1.7
Details:
New version of Fraud Management Implementation Guide (GB969) with updated metrics chapter This latest update to the Fraud Implementation Guide includes an updated chapter on Fraud Metrics incorporating detailed Metrics definitions, measurement attri...
Standard(s): Best Practices
GB977 Internal Audit Best Practices V1.2
Maturity Level: Level 4 - Forum Approved
Document version: 1.2
Release Status: None
Standard(s): Best Practices
GB977A Internal Audit Best Pratices: Audit Universe V1.2
Maturity Level: Level 4 - Forum Approved
Document version: 1.2
Release Status: Archived
Details:
First Addendum to GB977, which describes the Internal Audit Universe.
Standard(s): Best Practices
