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CSPs’ Multi-Country Operations – Global Enterprise Architecture
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Several Communication Service Providers (CSPs) operate in more than one country, and need to optimize operations across all locations. To this end, CSPs have taken up initiatives such as data center consolidation, centralized procurement, and central...
Managed Services – Strategic choices, big impacts
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With mounting competition, exponential growth in data traffic and rapidly evolving technology, the days of a fully integrated communications service provider that controls its own services end-to-end have long passed. In the modern digital world, if ...
Digital Services Impact on the Revenue Assurance Maturity Model
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Digital services, particularly in mobile services, will potentially bring a dramatic shift in CSP operations. This change is likely to be as of much significance as introducing GSM mobile was in the 1990’s. Revenue Assurance functions must adapt to...
TM Forum Executive Insight Letter March 2014
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TM Forum has been serving its over 900 members for more than 25 years and during that time tremendous changes have occurred in our heartland of the communications sector. We’ve seen the spectacular growth of our industry, especially in mobile - fro...
Perspectives 2014
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Welcome to this issue of Perspectives, our annual, in-depth look at the issues our members are grappling with. We all know that we are living in an increasingly digital world, but the speed of change is becoming truly staggering. According to Cisco, ...
Case Study Handbook 2014: Showcasing innovation and success
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This edition of the TM Forum Case Study Handbook is packed with innovative and inspirational success stories from all kinds of service providers around the world, including Ericsson, China Mobile, Telekom Malaysia, Reliance Communications, and more. ...
BSS/OSS in the era of digital services
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For communications service providers, the era of digital services represents unprecedented opportunity combined with a nearly incomprehensible competitive operating environment. BSS/OSS strategy must be a central part of the digital services strategy...
Privacy and Security – Locking value into the digital economy
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Despite the mounting scale and soaring costs of cyber criminality, protection and counter measures are still not mission-critical priorities in many enterprises and organizations. This is despite the fact that there are many indications that privacy ...
Data Roaming – Regulation, LTE and the need for innovation
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Roaming has long been a hugely profitable source of income for network operators, currently accounting for up to 6 percent of their total revenue. Some predict it will continue to grow at an annual compound growth rate of 7 percent, to reach almost $...
Managing Risk – Fighting fraud in the digital ecosystem
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As is clear from the headlines every day, online fraud is a massive growth industry. This activity now impacts individuals, enterprises and organizations in most countries around the world. In the communications sector alone, losses for 2013 have bee...
Geo-analytics – Adding value to big data
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Massive quantities of data are being generated in the modern, digital world, and as much as 80 percent of that data has a geospatial component. Consequently, as with big data at large, all kinds of companies could derive business benefits from being ...
INaaS, the Game Changer for Telco
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The number of Humans served by Communication Service Providers (CSP) is more than any other industry on this planet; on the other hand, the telecom networks are providing connectivity to Devices more than the Human population on this planet. By virtu...
