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Becoming an agile business
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Becoming an agile business looks at how the fast pace of change in the digital world is driving the need to become agile — and how for truly digital companies, IT is the business. Excellent customer service isn’t just nice to have; it’s essenti...
Transforming to a digital business
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Transforming to a digital business defines four areas that are key to becoming a digital business and explores how to address each of them. The guide identifies alternative roles in the digital ecosystem for companies, potential obstacles to a succes...
Big Data in Telecommunications
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As a telecommunications service provider, you face an increasingly challenging business environment. Revenue from traditional sources such as voice and messaging continues to decline. Regulatory action, designed to foster competition, is driving pric...
Digital Services – Assembling the building blocks
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All businesses are trying to figure out how to use technology to reach more customers and distribute goods and services at lower costs. In this new digital ecosystem, the successful service providers will be the ones who are agile and fast-moving, hi...
Comprehensive Revenue assurance
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With Revenue Assurance (RA) achieving maturity, Communication Service Providers (CSP) understand that surviving in today's complex eco-system of fast-moving global issues, economic uncertainty and new technologies, business success is more and more d...
CSPs’ Multi-Country Operations – Global Enterprise Architecture
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Several Communication Service Providers (CSPs) operate in more than one country, and need to optimize operations across all locations. To this end, CSPs have taken up initiatives such as data center consolidation, centralized procurement, and central...
Managed Services – Strategic choices, big impacts
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With mounting competition, exponential growth in data traffic and rapidly evolving technology, the days of a fully integrated communications service provider that controls its own services end-to-end have long passed. In the modern digital world, if ...
Digital Services Impact on the Revenue Assurance Maturity Model
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Digital services, particularly in mobile services, will potentially bring a dramatic shift in CSP operations. This change is likely to be as of much significance as introducing GSM mobile was in the 1990’s. Revenue Assurance functions must adapt to...
TM Forum Executive Insight Letter March 2014
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TM Forum has been serving its over 900 members for more than 25 years and during that time tremendous changes have occurred in our heartland of the communications sector. We’ve seen the spectacular growth of our industry, especially in mobile - fro...
Perspectives 2014
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Welcome to this issue of Perspectives, our annual, in-depth look at the issues our members are grappling with. We all know that we are living in an increasingly digital world, but the speed of change is becoming truly staggering. According to Cisco, ...
Case Study Handbook 2014: Showcasing innovation and success
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This edition of the TM Forum Case Study Handbook is packed with innovative and inspirational success stories from all kinds of service providers around the world, including Ericsson, China Mobile, Telekom Malaysia, Reliance Communications, and more. ...
BSS/OSS in the era of digital services
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For communications service providers, the era of digital services represents unprecedented opportunity combined with a nearly incomprehensible competitive operating environment. BSS/OSS strategy must be a central part of the digital services strategy...