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Mobile service survives seismic shifts
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COSMOTE launched a new operations center platform, designed to address complex, day-to-day networking problems, also proved invaluable in ensuring service in an emergency, after an earthquake on the island of Cephalonia.
Technology transformation sets the stage for virtualization
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AT&T implemented a major transformation of the company’s operations support environment to improve speed, efficiency and productivity internally, and time to market and quality of service for customers
Validating big data use cases
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Like most network operators, Robi Axiata Limited, a joint venture of Axiata Group and NTT DoCoMo and the second-largest mobile operator in Bangladesh, is interested in figuring out how it can use big data analytics to improve customer experience and ...
Enterprise customers: The virtuous circle of loyalty
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Customer experience has shifted from being seen as a way of saving money or a ‘nice-to-have’, to being essential to remaining competitive in the digital world. It’s now widely understood that providing good customer experience isn’t only the...
Agile fulfillment
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Bringing new products to market quickly is the top item on service providers’ agendas. As evidence, they are assigning product development a level of executive and budget priority commensurate with, or even higher than, projects that are underway t...
Going digital – how to communicate with customers better, at less cost
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When CenturyLink completed its merger with Qwest in April 2011, it became the third largest telecommunications company in the U.S., but the merger also brought with it the headaches of combining many long-established business and operational support ...
Order Management – Digital services demand a new approach
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With all the variables and complexity, it’s no surprise that orders don’t always go through. This report explores many of the underlying reasons for fallout and other problems, as well as what operators, their suppliers and TM Forum are doing to ...
Digital Services – Building Trust
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Not so long ago the delivery and consumption of digital services was fairly straightforward. A service provider owned the network and had a one-to-one transactional relationship with passive individual consumers or businesses. Today service creation...
Transforming the world’s most dynamic markets
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Taken as a whole, Asia is arguably the most dynamic communications market in the world and unlikely to drop its pace of incredible transformation through technology.
Latin America 2014 – Markets slow, the digital world speeds up
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Latin American economies are slowing down, but the take-up of digital services is accelerating. The tension between opposing forces is mirrored throughout this report.
Revenue Assurance: Supporting the driver to maturity and agility
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The purpose of this Quick Insights report is to assess whether revenue assurance and fraud prevention are up to the task and what is needed to improve them. It maps how well and how fast revenue assurance is maturing, examines whether realtime servi...
Real-time charging accelerates multi-partner services
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Our latest Insights Research report on real-time charging and policy management comes at an important time for the communications industry. There is universal acceptance that real-time tools are critical, and there is an understanding that harnessing...
