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Billing as a Service: Removing complexity to increase agility
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Billing as a service (BaaS), cloud billing and managed cloud billing services are all variations of running billing functions externally from any services operation. While cloud services are very popular for data storage, content and service deliver...
Social Media: Strategies for maximizing revenue
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In a fast-paced digital economy, all companies are looking for ways to attract new customers and keep their existing customers from churning. Social media represents a huge opportunity to do both. Communications service providers are leaders in using...
Network planning and optimization: Strategies to end the cycle of tactical failure
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As demand for mobile broadband capacity continues to soar, network operators are grappling with deploying new infrastructure to meet that demand in form of 4G, small cells and heterogeneous networks (hetnets). At the same time, they are striving towa...
Product lifecycle management: Using virtualization to increase agility
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In today’s fast-paced world, communications service providers need to be able to quickly define products and services so that they can be used to create multi-party digital services. But it is equally important that they be able to decommission tho...
Applying Big Data Analytics using Neural Networks
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To create a Manual detailing the way certain modeling techniques specifically Neural Networks and Clustering can be applied to specific business case studies in Big Data Analytics such as call center analytics, and the model should be able to predict...
Becoming an agile business
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Becoming an agile business looks at how the fast pace of change in the digital world is driving the need to become agile — and how for truly digital companies, IT is the business. Excellent customer service isn’t just nice to have; it’s essenti...
Transforming to a digital business
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Transforming to a digital business defines four areas that are key to becoming a digital business and explores how to address each of them. The guide identifies alternative roles in the digital ecosystem for companies, potential obstacles to a succes...
Big Data in Telecommunications
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As a telecommunications service provider, you face an increasingly challenging business environment. Revenue from traditional sources such as voice and messaging continues to decline. Regulatory action, designed to foster competition, is driving pric...
Digital Services – Assembling the building blocks
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All businesses are trying to figure out how to use technology to reach more customers and distribute goods and services at lower costs. In this new digital ecosystem, the successful service providers will be the ones who are agile and fast-moving, hi...
Comprehensive Revenue assurance
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With Revenue Assurance (RA) achieving maturity, Communication Service Providers (CSP) understand that surviving in today's complex eco-system of fast-moving global issues, economic uncertainty and new technologies, business success is more and more d...
CSPs’ Multi-Country Operations – Global Enterprise Architecture
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Several Communication Service Providers (CSPs) operate in more than one country, and need to optimize operations across all locations. To this end, CSPs have taken up initiatives such as data center consolidation, centralized procurement, and central...
Managed Services – Strategic choices, big impacts
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With mounting competition, exponential growth in data traffic and rapidly evolving technology, the days of a fully integrated communications service provider that controls its own services end-to-end have long passed. In the modern digital world, if ...
