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TR211 Online B2B2X Partnering Step by Step Guide R15.5.1
Maturity Level: Level 4 - Forum Approved
Release Status: Archived
Details:
The TR211 Online B2B2X Partnering Step by Step Guide R15.5.1 will walk you through: -The key concepts of Partnership Lifecycle and the value of a systematic method for capturing Partnership Agreements to achieve agile, repeatable industrial partner...
Standard(s): Best Practices
IG1134 360 Degree View of a Customer R15.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 8.0.1
Details:
This introductory guide focuses on two main contributions. First of all it will introduce an new iteration of the customer lifecycle model. The target is to achieve more actionable insights from the model. The second contribution is a defining overv...
Standard(s): Best Practices
GB962 Customer Experience Management Solution Suite R15.0.1
Resources include:
Customer Experience Management Lifecycle Metrics R15.0.1 (GB962A)
GB962B Customer Experience Management Maturity Model R13.5.0
Customer Experience Management Lifecycle Model v1.5.1 (GB962C)
MoreMaturity Level: Level 4 - Forum Approved
Details:
The Customer Experience Management Solution Suite consists of six components: Guidebook, Metrics, Maturity Model, Lifecycle Model, Implementation Use Cases, and ROI Model which is a new addition in this version. In the CEM Solution Suite R15.0.1, we...
Standard(s): Best Practices
Customer Experience Management Lifecycle Metrics R15.0.1 (GB962A)
Maturity Level: General availability (GA)
Document version: 2.5.3
Release Status: Production
Details:
This document complements GB962 Customer Experience Management Introduction and Fundamentals. It provides a list of metrics designed to allow a standardized approach to measuring CXM for Digital Service Providers. A framework for organizing the me...
Standard(s): Best Practices
GB962B Customer Experience Management Maturity Model R13.5.0
Maturity Level: Level 4 - Forum Approved
Document version: 1.5.1
Release Status: Archived
Details:
As organizations embark on the implementation of Customer Experience Management, a scale of measurement is needed to act as a compass to guide their way. No improvement is possible unless organizations can first assess their current level of adherenc...
Standard(s): Best Practices
Customer Experience Management Lifecycle Model v1.5.1 (GB962C)
Maturity Level: General availability (GA)
Document version: 1.5.1
Release Status: Production
Details:
The Customer Experience Lifecycle model is an approach which will allow Providers to define the interactions of the customer into the various phases and subphases and model those based on their unique journeys. The document also provides an initial v...
Standard(s): Best Practices
GB962 Customer Experience Management – Introduction and Fundamentals R14.5.1
Maturity Level: Level 4 - Forum Approved
Details:
This document comprises one element of a Customer Experience Management Solution Suite. Other components include the Maturity Model, the Customer Experience Management Index (CEMI), Lifecycle Model, Metrics & KPIs, Omni channel best practices and...
Standard(s): Best Practices
GB962E Customer Experience Management ROI Calculator User Guide R15.0.1
Maturity Level: Level 4 - Forum Approved
Release Status: Archived
Details:
This document introduces and provides instructions for using the accompanying CEM ROI Calculator excel spreadsheet, GB962F. The new CEM ROI Calculator is intended to enable better and more objective decisions, by accurately predicting the business b...
Standard(s): Best Practices
GB962D Customer Experience Management Implementation Guide Use Cases R15.0.1
Maturity Level: Level 4 - Forum Approved
Release Status: Archived
Details:
The Implementation Guide is a collection of use cases that represent business challenges and it provides an outline of a possible solution that involves the TM Forum best practices, recommendations and also models like the Business Process Framework ...
Standard(s): Best Practices
GB962F Customer Experience Management ROI Calculator R15.0.1
Maturity Level: Level 4 - Forum Approved
Release Status: Archived
Details:
Investment in CEM solutions can be very difficult to objectively justify. Uncertainty in the likely financial return often means that a leap of faith is required on the part of the service provider to make an investment. The CEM ROI Calculator is int...
Standard(s): Best Practices
RN339 Customer Experience Management Release Notes R15.0.1
Maturity Level: Level 3 - Team Approved
Release Status: Archived
Details:
The Customer Experience Management Solution Suite consists of six components: Guidebook, Metrics, Maturity Model, Lifecycle Model, Implementation Use Cases, and ROI Model which is a new addition in this version. In the CEM Solution Suite R15.0.1, we...
Standard(s): Best Practices
RN354 Release Notes for Frameworks R15.0.0
Maturity Level: Level 3 - Team Approved
Release Status: Archived
Details:
This document is an integrated release notes for the Frameworks. It is intended to provide the reader with a unified point of view to understand what are the current changes in the Frameworks, enabling an improved experience. It was created to increa...
Standard(s): Information Framework (SID)
