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GB1006 Customer Experience Management 2025 Guidebook v2.0.1
Maturity Level: General availability (GA)
Document version: 2.0.1
Release Status: Production
Details:
This CEM 2025 Guidebook describes the new direction that is taken on for an update of the existing Omnichannel Guideline. Appears in the following playbooks How can the Open Digital Framework help me improve my digital customer experience ...
Standard(s): Best Practices
GB1002 Artificial Intelligence User Stories and Use Cases v3.0.1
Maturity Level: General availability (GA)
Document version: 3.0.1
Release Status: Pre-production
Details:
This is the outcome of TM Forum member collaboration to identify the uses of Artificial Intelligence (AI) in Service Providers environment, and help catalog business and technical user stories, use cases and test cases. The guidebook is based on a st...
Standard(s): Best Practices
GB922 Enterprise v19.5.1
Maturity Level: General availability (GA)
Document version: 19.5.1
Release Status: Archived
Details:
The Enterprise domain represents roles, information and activities that are required to run and support a business. These concepts focus on both the setting and achieving of strategic corporate goals and objectives, as well as providing those support...
Standard(s): Information Framework (SID)
GB922 Customer v19.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 19.5.1
Release Status: Archived
Details:
Customers are at the center of any enterprise. Without customers at some point in its like, an enterprise cannot exist. Within the SID model, quite a bit of what is normally thought of as customer data resides within the Party business entity. ...
Standard(s): Information Framework (SID)
GB922 Common v19.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 19.5.1
Release Status: Archived
Details:
The Common domain represents business roles, information and activities (e.g. business entities, business processes, functions, logical applications, interfaces, metrics, etc.) that support other Frameworx domains and are not specific to (i.e. are ge...
Standard(s): Information Framework (SID)
GB922 Business Partner v19.5.1
Maturity Level: Level 4 - Forum Approved
Document version: 19.5.1
Release Status: Archived
Details:
The Business Partner domain represents roles, information and activities carried out by parties (e.g. individuals / organizations) playing roles that are involved in the strategic planning, definition, development, operational aspects and all types o...
Standard(s): Information Framework (SID)
Unlocking business value with RPA
Details:
With onset of digitization across the globe, businesses are now undergoing digital transformation with automated business processes to achieve Business Outcomes. RPA is playing a key role in cost reduction, process efficacy, and increased workforce p...
GB1004 Business Dimension Framework v1.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.0.1
Release Status: Archived
Details:
The Business Assurance Dimension Framework is a guidebook that should help the Digital Service Provider in establishing a Business Assurance function in the organizations and should provide guidelines for why Business Assurance needs to be establishe...
IG1193 Cross-Industry Autonomous Networks – Vision and Roadmap v1.0.1
Maturity Level: Level 3 - Team Approved
Document version: 1.0.1
Release Status: Pre-production
Details:
This document aims to share the vision and roadmap of autonomous networks, including the motivation, vision, new ecosystem, collaboration and business models, overarching framework and autonomous levels, roadmap and industry collaboration. It is inte...
Standard(s): Best Practices
TMF668 Partnership Management API REST Specification R19.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 3.0.1
Release Status: Production
Details:
This document is the specification of the REST API for Partnership Management. It includes the model definition as well as all available operations. The Partnership Management API defines PartnershipSpecification and Partnership as root resources....
Standard(s): Open APIs
TMF668B Partnership Management API Conformance Profile R19.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 4.0.1
Release Status: Production
Details:
This document is the REST API Conformance for the Partnership Management API. The Partnership Management API defines PartnershipSpecification and Partnership as root resources. RoleSpecifications are sub-objects contained within a PartnershipSpecif...
Standard(s): Open APIs
TMF651 Agreement Management API Conformance Profile R19.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 4.0.1
Release Status: Production
Details:
This document is the REST API Conformance for the Agreement Management API. The Agreement API provides a standardized mechanism for managing agreements, especially in the context of partnerships between partners. The API allows creation, update a...
Standard(s): Open APIs
