-
TMF651 Agreement Management API REST Specification R18.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 2.0.1
Release Status: Archived
Details:
The Agreement API provides standardized mechanism for managing agreements, especially in the context on partnerships between partners. The API allows creation, update and query of agreement instances as well as creation, update and query of agreement...
Standard(s): Integration Framework
TMF646 Appointment API REST Specification R18.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 3.0.2
Release Status: Archived
Details:
Appointment API is one of Pre-Ordering Management API Family. An Appointment is an arrangement to do something or meet someone at a particular time and place. It is previously made during an interaction or may be necessary to solve a customer problem...
Standard(s): Integration Framework
TMF637 Product Inventory Management API REST Specification R18.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 3.0.2
Release Status: Archived
Details:
The document is the specification of the REST API for Product Inventory management. It includes the model definition as well as all available operations. A standardized mechanism for product inventory management such as creation, partial or full upda...
Standard(s): Application Framework (TAM)
TMF629 Customer Management API REST Specification R18.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 3.0.2
Release Status: Archived
Details:
The document specifies the REST API for Customer Management. It includes the model definition as well as all available operations. It provides a standardized mechanism for customer and customer account management such as creation, update, retrieval, ...
Standard(s): Integration Framework
TMF621 Trouble Ticket API REST Specification R18.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 3.0.2
Release Status: Archived
Details:
The Trouble Ticket API provides a standardized client interface to Trouble Ticket Management Systems for creating, tracking and managing trouble tickets as a result of an issue or problem identified by a customer or another system. Examples of Troubl...
Standard(s): Integration Framework
Online B2B2X Partnering Step by Step Guide R18.0.1 (TR211)
Maturity Level: Level 4 - Forum Approved
Document version: 6.0.2
Release Status: Production
Details:
The Online B2B2X Partnering Step by Step guide will walk you through the key concepts of Partnership Lifecycle and the value of a systematic method for capturing Partnership Agreements to achieve agile, repeatable industrial partnerships. The 5 stage...
Standard(s): Best Practices
IG1172 CurateFx – Nice 2018 Compendium Document R18.0.0
Maturity Level: Level 3 - Team Approved
Document version: 1.0.1
Release Status: Production
Details:
This document pulls together a set of CurateFx projects created in support of the Digital Transformation World event in Nice 2018 Catalysts that have been Team Approved to share in the CurateFX tool as examples of how different teams utilized the Cur...
Standard(s): Best Practices
GB979D Big Data Analytics Big Data Repository R18.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 6.0.2
Release Status: Archived
Details:
The Analytics Big Data Repository (ABDR) is a CSPs data repository, used mainly for analytical purposes, permitting efficient and straight forward re-use of data for multiple purposes. The ABDR has been developed and specified by the TM Forum in orde...
Standard(s): Best Practices
GB941D Revenue Assurance Revenue Leakage Framework and Examples R18.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.16.2
Release Status: Archived
Details:
Revenue Assurance is a rapidly maturing discipline within the telecommunications industry; with widespread industry acceptance of the issues and increasingly effective techniques and systems to detect, investigate, correct and prevent such revenue an...
Standard(s): Best Practices
GB994 Omni Channel Guidebook R18.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 3.0.2
Release Status: Production
Details:
Customer experience has become a key differentiator for service providers as excellent network and service quality become widespread, and product offerings become similar across all providers. The key to leveraging this differentiation to maintain a ...
Standard(s): Best Practices
TR271 Monetizing Internet of Everything (IoE) CEM R18.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 3.0.2
Release Status: Production
Details:
This paper describes how the monetization models can be related to the Business Models and other TM Forum artifacts. We explore in detail the importance of Customer Experience and its role in Monetization within ecosystems.
Standard(s): Best Practices
TMF423 Unified Use Case Template for Customer Centricity R18.0.1
Maturity Level: Level 4 - Forum Approved
Document version: 3.0.2
Release Status: Production
Details:
This document covers the Unified Use Case Template common to Customer Experience Management and Data Analytics. All aspects of Customer Centricity in terms of Customer Experience and Data Analytics are covered in this template.
Standard(s): Best Practices
