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Inspire loyalty with customer lifecycle management
Details:
It’s difficult for communications service providers (CSPs) operating in highly penetrated and developed markets to acquire large numbers of new customers. This typically only happens through mergers and acquisitions. Instead, CSPs must focus on cus...
Product arrays: A novel approach to solving the product choice conundrum
Details:
In his seminal work ‘The Paradox of Choice - Why More is Less’, American psychologist Barry Schwartz has argued that increased choices lead to consumer anxiety. He has also mentioned some consumer strategies to arrive at good consumer decisions; ...
Service desk transformation journey using intelligent automation
Details:
Providing superior services is about understanding and responding to customer expectations. Organizations want to deliver the best customer experience, however, are unable to figure out a strategic road map to transform their front end and back end o...
Digital Transformation Tracker 2: How to fix the cultural divide – Executive summary
Details:
This executive summary highlight's the report's key findings. You can view the full report here: The telecommunications industry is in a catch-22: New digital architectures, processes and work practices such as Agile software development, DevOps, cl...
Managing Digital Ecosystems Poster 2018
Release Status: Archived
Details:
Download a pdf of the poster using the button on the right. For full details about Managing Digital Ecosystems visit the webpage.
Digital Maturity Model & Metrics Poster 2018
Release Status: Archived
Details:
Download a pdf of the 2018 poster using the button on the right. For full details about the Digital Maturity Model & Metrics visit the webpage.
Application Framework (TAM) Poster Frameworx 17.5
Release Status: Archived
Details:
Download the latest version of the poster illustrating the Application Framework (TAM), up to date for Frameworx 17.5.
Standard(s): Application Framework (TAM)
TM Forum Open APIs: Enabling a zero-integration API economy
Details:
It wasn’t long ago that application program interfaces (APIs) were largely limited to the technical domain, but as companies embrace digital transformation and begin to take a platform business model approach to building connected ecosystems, APIs ...
Open API Poster 2018
Document version: 1
Release Status: Archived
Details:
This poster maps all the current, planned and future TM Forum Open APIs to the Information Framework (SID) domains they relate to. Download a pdf of the poster using the button on the right. For additional information on TM Forum Open APIs visit th...
Information Framework (SID) Poster Frameworx 17.5
Maturity Level: Level 3 - Team Approved
Release Status: Archived
Details:
Download the latest version of the poster illustrating the Information Framework (SID), up to date for Release 17.5.
Standard(s): Information Framework (SID)
Business Process Framework (eTOM) Poster Frameworx 17.5
Maturity Level: Level 4 - Forum Approved
Release Status: Archived
Details:
Download the latest version of the poster illustrating the Business Process Framework (eTOM), up to date for Release 17.5
Standard(s): Business Process Framework (eTOM)
Collaboration Deliverables Templates
Resources include:
TMF406 Technical Report/Specification Template, Version 3.0
TMF407 Guide Book Template v2.0
TMF409 Release Notes Template, Version 3.0
Details:
These Templates should be used when creating TM Forum deliverables from project teams.
