• GB941 Main Revenue Assurance Guidebook v3.6.0

    Maturity Level: General availability (GA)

    Document version: 3.6.0

    Release Status: Production

    Details:

    This document explains what revenue assurance is, its scope and why it is needed. It also covers the topics of Revenue Assurance and Fraud, and Revenue Assurance and Regulation.

    Standard(s): Best Practices

  • GB954 Fraud Classification Guide v4.0.1

    Maturity Level: General availability (GA)

    Document version: 4.0.1

    Release Status: Production

    Details:

    This classification guide is developed as a periodically growing resource to arm operators with fraud type information and offer them a best practice for a common fraud cases classification model. It is structured to support Fraud Operations activiti...

    Standard(s): Best Practices

  • IG1249 CEM on green v1.0.0

    Maturity Level: General availability (GA)

    Document version: 1.0.0

    Release Status: Production

    Details:

    From the Catalyst 2023 Moonshot case, this document shows that green initiatives have a very strong relationship with Customer Experience.

    Standard(s): Best Practices

  • IG1303B Design your CE KPI Metrics in Reality v1.0.0

    Maturity Level: General availability (GA)

    Document version: 1.0.0

    Release Status: Production

    Details:

    This document serves as a guide for selecting CEM metrics that can drive impactful progress in your organization's Customer Experience Management (CEM) efforts. Customer Experience is a complex, cross-functional transformation that often requires ti...

    Standard(s): Best Practices

  • GB1042 Autonomous Operations Maturity Model (AOMM) Developers Guide v3.0.1

    Maturity Level: General availability (GA)

    Document version: 3.0.1

    Release Status: Production

    Details:

    Autonomous Operations (AO) presents a new operating model of an organization that automates capabilities for learning, self-governance, and self-adaptation of its value streams in order to realize stakeholder value in a closed loop fashion. The Auton...

  • IG1328B Concept to Design Framework – Managed Solar Example v1.0.0

    Maturity Level: Alpha

    Document version: 1.0.0

    Release Status: Archived

    Details:

    This framework provides a blueprint to help accelerate and de-risk the innovation stages of concept to design for new telco business opportunities beyond connectivity.  The framework provides a library of templates as a practical guide including in ...

  • IG1323 Metaverse Monetization v1.0.0

    Maturity Level: Alpha

    Document version: 1.0.0

    Release Status: Archived

    Details:

    The scope of this document is to explore the role of CSPs in the metaverse ecosystem, outline the technology requirements and business innovations that will overcome these issues and place telco service providers strongly in the value chain with real...

  • GB1055 Multi Marketplace Readiness Assessment v1.0.0

    Maturity Level: General availability (GA)

    Document version: 1.0.0

    Release Status: Pre-production

  • Data Collaboration Reference Architecture v1.0.0 (GB1050)

    Maturity Level: Alpha

    Document version: 1.0.0

    Release Status: Archived

    Details:

    This document captures both detailed use cases and high level use cases supporting the concept of Connectivity-as-a-Service (CaaS).

  • Connectivity-as-a-Service Use-Cases v6.0.0 (GB1035C)

    Maturity Level: General availability (GA)

    Document version: 6.0.0

    Release Status: Production

    Details:

    This document captures both detailed use cases and high level use cases supporting the concept of Connectivity-as-a-Service (CaaS).

  • GB1048 Branding Guide to attract Graduate Talent v1.0.0

    Maturity Level: Alpha

    Document version: 1.0.0

    Release Status: Archived

    Details:

    This guide is designed to provide a realistic and actionable set of practices that enables telcos in their ability to attract graduate talent. Considering that the new generation of talent are looking at career choices in industries and companies tha...

  • GB1047A Digital Talent Maturity Model v1.0.0

    Maturity Level: Alpha

    Document version: 1.0.0

    Release Status: Archived

    Details:

    This document aims to provide an actionable framework to diagnose the organizational growth journey. It aims to bring an industry-relevant simplified maturity framework, which can be understood and implemented by CSPs and other ICT organizations, who...