IG1190G AIOps Incident Management v2.0.0

The primary objective of the Incident Management process is to restore the services to the end-users/customers and to recover normal service operations as quickly as possible and in line with the agreed SLAs, minimize the adverse impacts on business operations, thus ensuring that expected levels of service quality are maintained.

General Information

Document series: IG1190G
Document version: 2.0.0
Status: TM Forum Approved
Document type: Introductory Guide
Team approved: 02-Oct-2020
IPR mode: RAND
TM Forum Approved: 23-Nov-2020
Date modified: 24-Nov-2020