In today’s hyper-competitive market, improving margins is an essential focus for service providers. That makes revenue protection a critical component in your business. From service provisioning to cash collection, there are limitless opportunities for revenue to seep through the cracks – especially in a world of convergent services and extended partner value-chains. Many service providers today use an ad-hoc and reactive approach to revenue assurance which proves to be ineffective in today’s operating conditions. To succeed, service providers need a holistic approach that spans your business and operational processes, systems and data.
Get involved across a number of Revenue Management initiatives:
Developing revenue assurance best practices to support digital services
Tailoring the Fraud Management Maturity Model to digital services
Optimizing the value gained from assets through their lifecycle
Charging & Billing
Discussion around the perspective and needs of digital services
About Revenue Management
From service provisioning to cash collection, there are limitless opportunities for revenue to seep through the cracks – especially in a world of convergent services and extended partner value-chains. Many service providers today use an ad-hoc and reactive approach to revenue assurance which proves to be ineffective in today’s operating conditions. To succeed, service providers need a holistic approach that spans your business and operational processes, systems and data.
Forum contribution and value
The following workstreams are currently underway and being led and particpated in by TM Forum members, for more information on all of these workstreams visit the Revenue Management project.
|Project Name||Project Description||Proposers|
|Revenue Loss||What factors contribute to revenue leakage? Can they be identified, and if so, who ‘owns’ (has the potential to control) them, and can the contribution of each be modeled sufficiently well to determine where best to focus an organizations’ mitigation efforts?||Andreas Manolis
|Improving the Risk Coverage Model||We have started an initiative to combine the data source documentation, mapped to the existing controls and the given coverage, with the possible threats and measures. First results are expected by November and will then be aligned within Telekom Austria Group, operating in 7 different European countries by end of the year. Our aim is to share the enhanced risk coverage model and not only to update the existing GB941-E documents, but also for creating helpful synergy effects for all TM Forum contributing Telcos.||Winter Susanne-Maria
A1 Telekom Austria AG
|RA Balanced Score card||RA is a continuously evolving discipline that demands a balanced set of KPIs which support and guide progress and growth. We have developed a new set of RA KPIs that go beyond the financial aspects to take into consideration the Governance and business process, customer satisfaction and ‘learning & grow’ KPIs. In this session we will present the final model of the RA KPIs and Balanced scorecard.||Gjurgjica Pesheva
Deutsche Telekom AG
|Strategic direction discussion||A “Statement of Direction” is currently being written which aims at providing strategic input and evolution paths for RA to better contribute to strategic objectives of digitizing and transforming Operators. The discussions and deliverables will provide the participants with a cookbook on how to strategically develop their functions and to prioritize actions to better benefit their companies.||Gjurgjica Pesheva
Deutsche Telekom AG
|NFV impact on RA||NFV brings new technical architectures, business topologies and cost models. These changes bring with them additional Revenue Assurance and Fraud Management challenges. We will brainstorm the impact on RA and FM related risks, and we will create recommendations on how to best mitigate those risks. The outcomes of the session will be examples of LTE risks, how to mitigate them, and what controls to use, the outcome will be used to enrich GB941-D with NFV related examples.||Gadi Solotorevsky
|RA survey||During the session we will review and discuss the proposed changes to the questionnaire, agree what will be covered, and set out the plan for the survey. This will be your opportunity to shape this global survey and ensure your organization gets real benefit from it – be it as insights or as a benchmark for your organization’s evolution.||Luis Eduardo Rebelo
|IoE Monetization||We know that the “platform economy” will be underpinning IoE and Smart X services with new business models and new capabilities including cloud, data center, analytics, risk management, and virtualization What does this mean for Revenue Management – Revenue Assurance in particular? Are there specific challenges that fall from IoE Monetization – this will be a joint session with the IoE teams with the objective of identifying those challenges, whether or not we can meet them, and if not, what needs to be done?||Chris Stock
|Fraud Management||Topics to be covered will include:
||Luis Moura Brás
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A suite of documents defining the KPIs for measuring revenue leakage, revenue assurance related process efficiency and data quality.
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