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The importance of having the right transformation team and approach to driving your digital transformation.
This certification provides TM Forum’s perspective on how to more effectively approach digital transformation by leveraging the TM Forum Digital Maturity Model (DMM). The objective is to prepare transformation facilitators who are involved in the implementation of digital transformation programs.
TM Forum’s DMM helps answer the most frequently posed questions on the common challenges of improving and transforming organizations digitally for optimal business success. It also provides guidance to find pragmatic solutions to those challenges where answers and direction aren’t readily apparent.
This certification introduces a methodology and approaches for helping practitioners drive transformation from the perspective of customer centricity and business results. It shows how to gain a clearer understanding of your organization’s current digital capabilities (e.g. its “As Is” state), the importance of those capabilities to your organization and how to define a roadmap of realistic targets for attaining the desired “To Be” digital transformation state.
Our expert trainer(s) will present practical advice on how to plan and execute programs that will help drive your transformation, with a focus on achieving improved customer satisfaction, increased revenues and reduced costs.
Level: Practitioners
Pre-requisites:
DMM – Certification – Fundamentals Level is recommended, but not required
Duration: Self-paced / 1 day
Access period: *12 months (default) from date of enrolment.
Within one week, access will be granted to TM Forum’s online training portfolio of Awareness-level courses in the online learning portal catalog, for the duration of your learning path access.
*Note: Might not apply for enterprise deals (they may have custom end-date)
Register to take this course online:
Take the training course this certification in-person:
Talk to us about getting this certification for your team.
Download the datasheet for this certification.
Who should attend?
The practitioner level course is suitable for:
- An organization’s digital transformation team and department heads accountable for delivering the necessary change
- People who understand the customers of the organization and their needs including customer facing staff, product managers, marketing, sales, CSR, billing, retail, IT, web designers, procurement and commercial contracts people.
- Managers and other senior personnel who want to measure their digital maturity and implement a digital transformation program across their organization to achieve improved customer satisfaction and profitability.
- Consultancy or SI teams working on a client’s transformation project.
Course Syllabus
- Module 1 What is digital transformation and why is it needed?
- Module 2 TM Forum’s Digital Maturity Model (DMM)
- Module 3 The Digital Maturity Model and digital transformation project
- Module 4 Reviewing the outputs of the DMM assessment
- Module 5 Summary and wrap up
The course is augmented by instructor-led class discussion
What will you learn?
Exclusive to TM Forum training, you will learn about ways to measure digital maturity and transformation team preferences using our industry-developed and partner network best practices:
- TM Forum Digital Maturity Model
And how to:
- Navigate the TM Forum DMM and understand its structure and content
- Structure your digital maturity & transformation project within your organization
- Identify owners and participants for the survey effort
- Implement the process for undertaking a TM Forum DMM Assessment within your own or client organization
- Apply the TM Forum’s DMM in your own or client organizations to baseline their current digital capabilities in each of the 6 key dimensions
- Determine the importance of these capabilities in underpinning the business success of the organization
- Understand the results, analyse and implement the survey output data
- Engage with your stakeholders and position your digital transformation program
- Set an agreed “To Be” future state target for each of the digital capabilities
- Move from a siloed transformation approach to one which is more holistic
- Ensure you are setting up for transformation and business success through understanding how individually and collectively you can make a game-changing impact to your digital journey
- Create and maintain the digital transformation momentum
- And finally, how to measure the success of your digital transformation program effort
Certification
There is a Fundamentals-Level TM Forum Knowledge Certification exam associated with the course material. Passing this exam counts towards TM Forum Certification Paths. Find out more here.