TM Forum — How to manage Digital Transformation, Agile Business Operations & Connected Digital Ecosystems
    • Log in
    • Register
  • Knowledge
    • Knowledge overview
    • Research & insights
    • Themes
      • Data + AI
      • Autonomous Operations
      • Cloud Native IT + Networks
      • Ecosystems
      • People + Planet
  • Labs
    • Labs overview
    • Co-creating solutions (Catalysts)
    • Member projects
    • Innovation Hub
    • Hackathon
    • Global Architecture Forum (GAF)
  • Open Digital Architecture (ODA)
    • Open Digital Architecture (ODA)
      • Get started with ODA
      • ODA component directory
      • Running on ODA
      • Ready for ODA
      • Governance
      • Business Architecture Overview
      • Information Systems
      • Implementation Architecture
      • Deployment and Runtime
    • How to apply ODA
      • Member resources
      • Member toolkits
      • Intent-based Automation
      • CaaS
      • NaaS
      • AI / AN
      • Autonomous Networks
    • Open APIs
      • Open API Directory
      • Open API Conformance Certification
      • Open API Project
      • Open APIs Dashboard
      • Open API Training
      • Open API Stories
    • Business Process Framework (eTOM)
    • Information Framework (SID)
  • Training + accreditation
    • Training + accreditation overview
    • Training
      • Training courses
      • Enterprise training
      • Recommended courses
      • Course bundles
      • Success stories
    • Certification
      • What is Certification?
      • TM Forum Skill Paths
      • Certification Leaderboard
    • Conformance
      • Overview
      • Certifications Awarded
      • Business Process Framework Conformance
      • Information Framework Conformance
      • Open API Conformance
    • Services
  • Events
    • Upcoming events + webinars
    • Sponsorship opportunities
  • Membership
    • About Membership
    • Benefits
    • Current members
    • Become a member
    • 2024 Annual Meeting of Members
    • Open Sessions
  • Log in
  • Register
Back to top

Education& development

Image: Education

  • Education & Development
    • About Education & Development
    • Course catalog
    • Recommended courses
    • Course bundles
    • Enterprise Training
    • Success stories
    • Certification
      • What is Certification?
      • TM Forum Skill Paths
      • Certification Leaderboard
      • FAQs
      • Exams
  • Conformance
    • Overview
    • Process Overview
    • Certifications Awarded
    • Business Process Framework Conformance
    • Information Framework Conformance
    • Open API Conformance
    • Success Stories
    • Frequently Asked Questions
    • Marketing support

TM Forum Digital Maturity Model (DMM) Practitioner Course

The importance of having the right transformation team and approach to driving your digital transformation.

This interactive training course provides TM Forum’s perspective on how to more effectively approach digital transformation by leveraging the TM Forum Digital Maturity Model (DMM). The objective is to prepare transformation facilitators who are involved in the implementation of digital transformation programs.

TM Forum’s DMM helps answer the most frequently posed questions on the common challenges of improving and transforming organizations digitally for optimal business success. It also provides guidance to find pragmatic solutions to those challenges where answers and direction aren’t readily apparent.

This training course introduces a methodology and approaches for helping practitioners drive transformation from the perspective of customer centricity and business results. It shows how to gain a clearer understanding of your organization’s current digital capabilities (e.g. its “As Is” state), the importance of those capabilities to your organization and how to define a roadmap of realistic targets for attaining the desired “To Be” digital transformation state.

Our expert trainer(s) will present practical advice on how to plan and execute programs that will help drive your transformation, with a focus on achieving improved customer satisfaction, increased revenues and reduced costs.

Level: Practitioner

Pre-requisites:
Digital Maturity & Transformation Fundamentals is recommended, but not required

Duration: Self-paced / 1 day

Access period: *30 days (default) from date of enrolment.
*Note:
1) Does not apply for enterprise deals (they have fixed end-date)  
2) Simultaneous multiple course or bundle enrolment will grant 30 days x #courses for all courses simultaneously enrolled (e.g. 2 courses = 60-day access, 3 courses = 90 days, etc.)

Register to take this course online:

Member priceNon-member price
US$ 635US$ 740
Bundle Package
Buy this course as part of a bundle and save!Read more

Take this course in-person:

Talk to us about getting this course for your team.

Contact our team

Download the datasheet for this course.

Download

 

Who should attend?

The practitioner level course is suitable for:

  • An organization’s digital transformation team and department heads accountable for delivering the necessary change
  • People who understand the customers of the organization and their needs including customer facing staff, product managers, marketing, sales, CSR, billing, retail, IT, web designers, procurement and commercial contracts people.
  • Managers and other senior personnel who want to measure their digital maturity and implement a digital transformation program across their organization to achieve improved customer satisfaction and profitability.
  • Consultancy or SI teams working on a client’s transformation project.

Course Syllabus

  1. Module 1 What is digital transformation and why is it needed?
  2. Module 2 TM Forum’s Digital Maturity Model (DMM)
  3. Module 3 The Digital Maturity Model and digital transformation project
  4. Module 4 Reviewing the outputs of the DMM assessment
  5. Module 5 Summary and wrap up

The course is augmented by instructor-led class discussion

What will you learn?

Exclusive to TM Forum training, you will learn about ways to measure digital maturity and transformation team preferences using our industry-developed and partner network best practices:

  • TM Forum Digital Maturity Model

And how to:

  • Navigate the TM Forum DMM and understand its structure and content
  • Structure your digital maturity & transformation project within your organization
  • Identify owners and participants for the survey effort
  • Implement the process for undertaking a TM Forum DMM Assessment within your own or client organization
  • Apply the TM Forum’s DMM in your own or client organizations to baseline their current digital capabilities in each of the 6 key dimensions
  • Determine the importance of these capabilities in underpinning the business success of the organization
  • Understand the results, analyse and implement the survey output data
  • Engage with your stakeholders and position your digital transformation program
  • Set an agreed “To Be” future state target for each of the digital capabilities
  • Move from a siloed transformation approach to one which is more holistic
  • Ensure you are setting up for transformation and business success through understanding how individually and collectively you can make a game-changing impact to your digital journey
  • Create and maintain the digital transformation momentum
  • And finally, how to measure the success of your digital transformation program effort

Suggested next steps

A course attendance certificate is issued on satisfactory completion of the course. Take the associated Practitioner level exam for this course to become a certified Digital Maturity Model (DMM) Certified Practitioner to help your company or your client base on their digital transformation journey.


  • Education & Development
    • About Education & Development
    • Course catalog
    • Recommended courses
    • Course bundles
    • Enterprise Training
    • Success stories
    • Certification
      • What is Certification?
      • TM Forum Skill Paths
      • Certification Leaderboard
      • FAQs
      • Exams
  • Conformance
    • Overview
    • Process Overview
    • Certifications Awarded
    • Business Process Framework Conformance
    • Information Framework Conformance
    • Open API Conformance
    • Success Stories
    • Frequently Asked Questions
    • Marketing support

TM Forum

Explore TMForum

  • About the Forum
  • Careers with TM Forum
  • News & Insights
  • Privacy Policy
  • Website T&Cs and Cookies
  • Help & FAQ
  • Contact

Contact us

  • General Inquiries: [email protected]
  • Member Services: [email protected]
  • Interested in Joining? [email protected]
  • Press Inquiries: [email protected]

Stay Connected

©2025 TM Forum