Company: Huawei Technologies Co., Ltd
Product title and Version: Managed Services Unified Platform v1.0
Business Process Framework version: 8.0
Assessment Completion Date: January 2011
Detailed Certification Results: Huawei MSUPV1.0_Phase 1 & Huawei MSUPV1.0_Phase 2
Product Description:
“Utilizing eTOM, ITIL and TL 9000, Huawei Managed Services has integrated these three global standards and developed its own compliant managed services unified platform. This Unified Platform illustrates and details the required components and processes to effectively and consistently manage a telecommunications business.
The MSUP has been developed on a best practice driven architecture:
Our organization has been trained and developed on global certification program standards and has developed strong capabilities in multiple and flexible environments.
Our process has been developed using the latest and newest methodologies from eTOM and ITIL, and merged to provide an off the shelf, flexible and re-usable solution into many different environments including IT.
Our OSS is developed on process driven and workflow alignment which provides greater flexibility to adapt to different technology environments.
Overall the MSUP provides a standardized platform for future proof technology.”
TM Forum has reviewed and approved the self-certification of the product listed here against Business Process Framework (eTOM) version 8.0 processes elements. Each process element was measured using an Business Process Framework (eTOM) compliance scale.
| Assessed (eTOM) Conformance | |||
| eTOM Process element | Assessed Domain | Conformance Level | Comment |
|
Within Level 1: |
Resource |
1 |
Conformance described hereafter is relevant for seven L2 processes within the eTOM: 1.1.3.1 – RM&O Support & Readiness; 1.1.3.2 – Resource Provisioning; 1.1.3.3 – Resource Trouble Management; 1.1.3.4 – Resource Performance Management; 1.1.3.5 – Resource Data Collection & Distribution; 1.1.3.6 – Resource Mediation & Reporting; 1.1.3.7 – Workforce Management |
|
Within Level 2: |
Resource |
3 |
Six L3 eTOM processes have been assessed here for conformance, these are: 1.1.3.1.1 Enable Resource Provisioning, 1.1.3.1.2 Enable Resource Performance Management, 1.1.3.1.3 Support Resource Trouble Management, 1.1.3.1.4 Enable Resource Data Collection & Distribution, 1.1.3.1.5 Manage Resource Inventory, and 1.1.3.1.7 Manage Logistics. |
|
1.1.3.1.1 Enable Resource Provisioning |
Resource |
5 |
Conformant – When a request is sent to update the network, the resource infrastructure will be tracked and monitored. Furthermore, Resource instance currency refers indeed to the tracking and monitoring of information and interaction between resource instances (EL) and the NML as per the TMN model (ITU-T M.3400). |
|
1.1.3.1.2 Enable Resource Performance Management |
Resource |
5 |
Conformant |
| 1.1.3.1.3 Support Resource Trouble Management | Resource | 5 | Conformant |
| 1.1.3.1.4 Enable Resource Data Collection & Distribution | Resource | 5 | Conformant |
| 1.1.3.1.5 Manage Resource Inventory | Resource | 5 | Conformant |
| 1.1.3.1.7 Manage Logistics | Resource | 4 | This L3 process does not provide the full support for tracking and monitoring or identifying any technical driven shortcomings. Also it displays a number of dependencies for support provided by other peer processes within the S/P domain. |
| Within Level 2: 1.1.3.2 – Resource Provisioning |
Resource | 3 | Eight L3 eTOM processes have been assessed here for conformance, these are: 1.1.3.2.1 Allocate & Install Resource, 1.1.3.2.2 Configure & Activate Resource, 1.1.3.2.3 Test Resource, 1.1.3.2.5 Track & Manage Resource Provisioning, 1.1.3.2.6 Report Resource Provisioning, 1.1.3.2.7 Close Resource Order, 1.1.3.2.8 Issue Resource Orders, and 1.1.3.2.9 Recover Resource. These 8 processes cover the entire lifecycle of the Resource Provisioning core process as defined in the eTOM with minor deviations in the following processes: 1.1.3.2.2 Configure & Activate Resource, 1.1.3.2.5 Track & Manage Resource Provisioning, and 1.1.3.2.8 Issue Resource Orders. |
| 1.1.3.2.1 Allocate & Install Resource | Resource | 5 | Conformant Note: Portions of this L3 process are supported by other L3 processes but within Resource Provisioning, therefore these are not taken into account as minor deviations, but rather spanning through several L4 tasks along the process flow. |
| 1.1.3.2.2 Configure & Activate Resource | Resource | 4 | Part of the support to this process in this specific Huawei context is provided by a number of ITIL processes, namely: 1.3.3.6 ITIL Service Asset and Configuration Management process. The 1.1.3.2.1 Allocate & Install Resource process has an interface with 1.3.3.6 ITIL Service Asset and Configuration Management |
| 1.1.3.2.3 Test Resource | Resource | 5 | Conformant |
| 1.1.3.2.5 Track & Manage Resource Provisioning | Resource | 4 | Parts of the supporting capabilities for this process are supplied by separate processes. |
| 1.1.3.2.6 Report Resource Provisioning | Resource | 5 | Conformant |
| 1.1.3.2.7 Close Resource Order | Resource | 5 | Conformant |
| 1.1.3.2.8 Issue Resource Orders | Resource | 4 | Parts of this process are supported by separate activities within other processes such as: 1.1.3.1.3 Support Resource Trouble Management and 1.1.3.1.2 Enable Resource Performance Management first. After analysis, the resource order arises by the 1.1.3.1.3 Support Resource Trouble Management and 1.1.3.1.2 Enable Resource Performance Management (See note 5 in previous pages). |
| 1.1.3.2.9 Recover Resource | Resource | 5 | Conformant |
| Within Level 2: 1.1.3.3 – Resource Trouble Management |
Resource | 3 | Seven L3 eTOM processes have been assessed here for conformance, these are: 1.1.3.3.1 – Survey & Analyze Resource Trouble; 1.1.3.3.2 – Localize Resource Trouble; 1.1.3.3.3 – Correct & Resolve Resource Trouble; 1.1.3.3.4 – Track & Manage Resource Trouble; 1.1.3.3.5 – Report Resource Trouble; 1.1.3.3.6 – Close Resource Trouble Report; and 1.1.3.3.7 – Create Resource Trouble Report. These 7 processes cover the entire lifecycle of the Resource Trouble. The use cases provided in this document and other referenced documents demonstrate conformance to the eTOM standard definition for Resource Trouble Management with some minor deviations for the 1.1.3.3.2 Localize Resource Trouble L3 process. |
| 1.1.3.3.1 – Survey & Analyze Resource Trouble | Resource | 5 | Conformant |
| 1.1.3.3.2 – Localize Resource Trouble | Resource | 4 | Routine testing is conducted in Preventive Maintenance and is part of RM&O Support and Readiness in the eTOM. |
| 1.1.3.3.3 – Correct & Resolve Resource Trouble | Resource | 5 | Conformant |
| 1.1.3.3.4 – Track & Manage Resource Trouble | Resource | 5 | Conformant |
| 1.1.3.3.5 – Report Resource Trouble | Resource | 5 | Conformant |
| 1.1.3.3.6 – Close Resource Trouble Report | Resource | 5 | Conformant |
| 1.1.3.3.7 – Create Resource Trouble Report | Resource | 5 | Conformant |
| Within Level 2: 1.1.3.4 – Resource Performance Management |
Resource | 3 | Seven L3 eTOM processes have been assessed here for conformance, these are: 1.1.3.4.1 – Monitor Resource Performance, 1.1.3.4.2 – Analyze Resource Performance, 1.1.3.4.3 – Control Resource Performance, 1.1.3.4.4 – Report Resource Performance, 1.1.3.4.5 – Create Resource Performance Degradation Report, 1.1.3.4.6 – Track and Manage Resource Performance, and 1.1.3.4.7 – Close Resource Performance Degradation Report. These 7 processes cover the entire lifecycle of the Resource Performance. The use cases provided in this document and other referenced documents demonstrate conformance to the eTOM standard definition for Resource Performance Management with some minor deviations for 1.1.3.4.1 Monitor Resource Performance, 1.1.3.4.2 Analyze Resource Performance, and 1.1.3.4.6 Track and Manage Resource Performance L3 processes. |
| 1.1.3.4.1 – Monitor Resource Performance | Resource | 4 | Some of the tasks within this process are supported or performed in another Level 3 process: 1.1.3.4.6 Track & Manage Resource Performance Resolution |
| 1.1.3.4.2 – Analyze Resource Performance | Resource | 4 | Some of the tasks within this process are supported or performed within another Level 2 process: in the Service domain. |
| 1.1.3.4.3 – Control Resource Performance | Resource | 5 | Conformant |
| 1.1.3.4.4 – Report Resource Performance | Resource | 5 | Conformant |
| 1.1.3.4.5 – Create Resource Performance Degradation Report | Resource | 5 | Conformant |
| 1.1.3.4.6 – Track and Manage Resource Performance | Resource | 4 | Some of the tasks within this process are supported or performed within the Resource Trouble Management process in the eTOM. |
| 1.1.3.4.7 – Close Resource Performance Degradation Report | Resource | 5 | Conformant |
| Within Level 2: 1.1.3.5 – Resource Data Collection & Distribution |
Resource | 3 | Four L3 eTOM processes have been assessed here for conformance, these are: 1.1.3.5.1 Collect Management Information & Data, 1.1.3.5.2 Process Management Information & Data, 1.1.3.5.3 Distribute Management Information & Data, 1.1.3.5.4 Audit Data Collection & Distribution. These 4 processes cover the entire lifecycle of the Resource Data Collection & Distribution core process. The use cases provided in this document and other referenced documents demonstrate conformance to the eTOM standard definition for Resource Data Collection & Distribution with no deviations found. |
| 1.1.3.5.1 Collect Management Information & Data | Resource | 5 | Conformant |
| 1.1.3.5.2 Process Management Information & Data | Resource | 5 | Conformant |
| 1.1.3.5.3 Distribute Management Information & Data | Resource | 5 | Conformant |
| 1.1.3.5.4 Audit Data Collection & Distribution | Resource | 5 | Conformant |
| Within Level 2: 1.1.3.6 – Resource Mediation & Reporting |
Resource | 3 | Two L3 eTOM processes have been assessed here for conformance, these are: 1.1.3.6.1 Mediate Resource Usage Records, and 1.1.3.6.2 Report Resource Usage Records. These 2 processes cover the entire lifecycle of the Resource Mediation & Reporting core process as defined in the eTOM with no deviations. |
| 1.1.3.6.1 Mediate Resource Usage Records | Resource | 5 | Conformant |
| 1.1.3.6.2 Report Resource Usage Records | Resource | 5 | Conformant |
| Within Level 2: 1.1.3.7 – Workforce Management |
Resource | 3 | Eight L3 eTOM processes have been assessed here for conformance, these are: 1.1.3.7.1 Manage Appointment Schedule; 1.1.3.7.2 Assign Work Order; 1.1.3.7.3 Track& Manage Work Order Schedule; 1.1.3.7.4 Plan and Forecast Workforce; 1.1.3.7.5 Administer Workforce; 1.1.3.7.6 Report Manage Workforce; 1.1.3.7.7 Close Work Order; and 1.1.3.7.8 Issue Work Order. These 8 processes cover the entire lifecycle of Workforce Management. The use cases provided in this document and other referenced documents demonstrate conformance to the eTOM standard definition for the Workforce Management core process with some minor deviations for the 1.1.3.7.2 Assign Work Order, 1.1.3.7.3 Track& Manage Work Order Schedule, and 1.1.3.7.6 Report Manage Workforce L3 processes. |
| 1.1.3.7.1 Manage Appointment Schedule | Resource | 5 | Conformant |
| 1.1.3.7.2 Assign Work Order | Resource | 4 | Some parts of the eTOM process description for this particular L3 process are supported by a combination of separate activities within 1.1.3.7.5 and 1.1.3.7.9 L3 processes (see notes 1, 2 and 3 in previous pages). |
| 1.1.3.7.3 Track& Manage Work Order Schedule | Resource | 4 | Part of this process is supported by a number of activities within a separate process segment referenced in the 1.1.3.1.x series. |
| 1.1.3.7.4 Plan and Forecast Workforce | Resource | 5 | Conformant |
| 1.1.3.7.5 Administer Workforce | Resource | 5 | Conformant |
| 1.1.3.7.6 Report Manage Workforce | Resource | 4 | The activities provided as evidence of support for this particular process, provide only partial coverage as they leave some gaps uncovered (see related comments next to the process descriptions). |
| 1.1.3.7.7 Close Work Order | Resource | 5 | Conformant |
| 1.1.3.7.8 Issue Work Order | Resource | 5 | Conformant |
| Assessed (eTOM) Conformance> | |||
| eTOM Process element | Assessed Domain | Conformance Level | Comment |
|
Within Level 1: |
Supplier /Partner |
1 |
Conformance marked here is relevant for four L2 process within the eTOM: 1.1.4.1 S/PRM Support & Readiness; 1.1.4.2 – SP Requisition Management; 1.1.4.4 S/P Performance Management; and 1.1.4.3 – S/P Problem Reporting & Management |
| Within Level 2: 1.1.4.1 S/PRM Support & Readiness |
Supplier /Partner | 2 | Five L3 eTOM processes have been assessed here for conformance, these are: 1.1.4.1.1 Support S/P Requisition Management; 1.1.4.1.2 Support S/P Problem Reporting & Management; 1.1.4.1.3 Support S/P Performance Management; 1.1.4.1.5 Support S/P Interface Management; 1.1.4.1.6 Manage Supplier/Partner Inventory These 5 processes represent a subset covering 5 out of 6 L3 processes within S/P Support & Readiness processes in the Supplier/ Partner Relationship Management domain within the eTOM. The use cases provided in this document and other referenced documents demonstrate conformance to the eTOM standard definition for the Supplier/ Partner Relationship Management with no deviations. |
| 1.1.4.1.1 Support S/P Requisition Management | Supplier /Partner | 5 | Conformant – No deviations were found in this process. |
| 1.1.4.1.2 Support S/P Problem Reporting & Management | Supplier /Partner | 5 | Conformant – No deviations were found in this process. |
| 1.1.4.1.3 Support S/P Performance Management | Supplier /Partner | 5 | Conformant – No deviations were found in this process. |
| 1.1.4.1.4 Support S/P Settlements & Payments Management | Supplier /Partner | – | This process is out of scope in this assessment |
| 1.1.4.1.5 Support S/P Interface Management | Supplier /Partner | 5 | Conformant – No deviations were found in this process. |
| 1.1.4.1.6 Manage Supplier/Partner Inventory | Supplier /Partner | 5 | Conformant – No deviations were found in this process. |
| Within Level 2: 1.1.4.2 – SP Requisition Management |
Supplier /Partner | 3 | Seven L3 eTOM processes have been assessed here for conformance, these are: 1.1.4.2.1 Select Supplier/Partner; 1.1.4.2.2 Determine S/P Pre-Requisition Feasibility; 1.1.4.2.3 Track & Manage S/P Requisition; 1.1.4.2.4 Receive & Accept S/P Requisition; 1.1.4.2.5 Initiate S/P Requisition Order; 1.1.4.2.6 Report S/P Requisition; 1.1.4.2.7 Close S/P Requisition Order These 7 processes represent the entire set of S/P Requisition Management processes in the Supplier/ Partner Relationship Management domain within the eTOM. The use cases provided in this document and other referenced documents demonstrate conformance to the eTOM standard definition for the Supplier/ Partner Relationship Management with no deviations. |
| 1.1.4.2.1 Select Supplier/Partner | Supplier /Partner | 5 | Conformant – No deviations were found in this process. |
| 1.1.4.2.2 Determine S/P Pre-Requisition Feasibility | Supplier /Partner | 5 | Conformant – No deviations were found in this process. |
| 1.1.4.2.3 Track & Manage S/P Requisition | Supplier /Partner | 5 | Conformant – No deviations were found in this process. |
| 1.1.4.2.4 Receive & Accept S/P Requisition | Supplier /Partner | 5 | Conformant – No deviations were found in this process. |
| 1.1.4.2.5 Initiate S/P Requisition Order | Supplier /Partner | 5 | Conformant – No deviations were found in this process. |
| 1.1.4.2.6 Report S/P Requisition | Supplier /Partner | 5 | Conformant – No deviations were found in this process. |
| 1.1.4.2.7 Close S/P Requisition Order | Supplier /Partner | 5 | Conformant – No deviations were found in this process. |
| Within Level 2: 1.1.4.4 S/P Performance Management |
Supplier /Partner | 3 | Five L3 eTOM processes have been assessed here for conformance, these are: 1.1.4.4.1 Monitor & Control S/P Service Performance; 1.1.4.4.2 Track & Manage S/P Performance Resolution; 1.1.4.4.3 Report S/P Performance; 1.1.4.4.4 Close S/P Performance Degradation Report; 1.1.4.4.5 Initiate S/P Performance Degradation Report
These 5 processes represent the entire set of S/P Performance Management processes in the Supplier/ Partner Relationship Management domain within the eTOM. The use cases provided in this document and other referenced documents demonstrate conformance to the eTOM standard definition for the Supplier/ Partner Relationship Management with no deviations. |
| 1.1.4.4.1 Monitor & Control S/P Service Performance | Supplier /Partner | 5 | Conformant – No deviations were found for the conformance of this particular process. |
| 1.1.4.4.2 Track & Manage S/P Performance Resolution | Supplier /Partner | 5 | Conformant – No deviations were found for the conformance of this particular process. |
| 1.1.4.4.3 Report S/P Performance | Supplier /Partner | 5 | Conformant – No deviations were found for the conformance of this particular process. |
| 1.1.4.4.4 Close S/P Performance Degradation Report | Supplier /Partner | 5 | Conformant – No deviations were found for the conformance of this particular process. |
| 1.1.4.4.5 Initiate S/P Performance Degradation Report | Supplier /Partner | 5 | Conformant – No deviations were found in this process |
| Within Level 2: 1.1.4.3 S/P Problem Reporting & Management |
Supplier /Partner | 3 | Five L3 eTOM processes have been assessed here for conformance, these are: 1.1.4.3 S/P Problem Reporting & Management; 1.1.4.3.1 Initiate S/P Problem Report; 1.1.4.3.2 Receive S/P Problem Report; 1.1.4.3.3 Track & Manage S/P Problem Resolution; 1.1.4.3.4 Report S/P Problem Resolution; 1.1.4.3.5 Close S/P Problem Report
These 5 processes represent the entire set of S/P Problem Reporting & Management processes in the Supplier/ Partner Relationship Management domain within the eTOM. The use cases provided in this document and other referenced documents demonstrate conformance to the eTOM standard definition for the Supplier/ Partner Relationship Management with no deviations. |
| 1.1.4.3.1 Initiate S/P Problem Report | Supplier /Partner | 5 | There were no deviations found in the evidence provided for this process, some clarification was requested concerning the last portion of the eTOM description in which the linking of the identifier to the original resource or service trouble was not quite clear, but this point was addressed by including reference to Activity “1.1.4.3.1.8 Create S/P problem report”. |
| 1.1.4.3.2 Receive S/P Problem Report | Supplier /Partner | 5 | Conformant – No gaps or deviations were found for this particular process. |
| 1.1.4.3.3 Track & Manage S/P Problem Resolution | Supplier /Partner | 5 | No deviations found. There was a request for clarification regarding the support for cancellation of a S/P report, but this was subsequently clarified through additional evidence provided with activity “1.1.4.3.3.2 Update S/P problem Report Status”. |
| 1.1.4.3.4 Report S/P Problem Resolution | Supplier /Partner | 5 | Conformant – No deviations were found in this process |
| 1.1.4.3.5 Close S/P Problem Report | Supplier /Partner | 5 | Conformant – No gaps or deviations were found for this particular process. |
Report Misuse: Frameworx conformance is an important part of enabling the communications industry maintain profitability as it migrates to new services and new business models. Gaining the conformance mark represents a significant investment by both suppliers and service providers. If you feel a company is misusing the conformance mark then please let us know at [email protected].
Disclaimer: TeleManagement Forum has conducted no independent testing of the product for compliance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-certified by the supplier or seller for adherence to the TeleManagement Forum framework or standard in question. Accordingly, under no circumstances will TeleManagement Forum be liable for any direct or indirect damages or any costs or losses resulting from the the use or reliance by any party of or upon such certification.