Jawwal Business Process Implementation

Conformance Certification: Jawwal Business Process Implementation
Company: Jawwal
Implementation Title: Jawwal Business Process Implementation
Implementation Version: N/A
Frameworx Version: Version 14
Business Process Framework version: Version 14
Assessment Completion Date: December 2014
Detailed Certification Report:
Jawwal Business Process Implementation Fx14.0 Conformance Certification Report V1.0

Business Process Framework Assessment Summary

TM Forum has reviewed and approved the self-assessment of the implementation listed here against Business Process Framework (eTOM) version 14.0 processes elements. Each process element was measured using the Business Process Framework (eTOM) conformance scale.

Scope of Assessment – Business Process Framework Footprint

The following figures represent the Business Process Framework Level 2 processes (high-lighted in blue) that were presented in scope for the assessment.

SIP Level 2 process coverage for Jawwal Business Process Assessment

Operations Level 2 process coverage for Jawwal Business Process Assessment

The following graph represents the Business Process Framework Level 2 processes that were submitted for the Assessment and the coverage of the Level 2 processes in terms of number of Level 3 processes submitted in scope.

Level 2 processes submitted for Frameworx Conformance Assessment showing coverage for the contained Level 3 processes

Implementation Conformance Summary – Business Process Framework

The following charts gives an overview of the conformance scores granted to the Business Process Framework Level 3 processes presented in scope for Jawwal Business Process Implementation, Business Process Framework Assessment.

Jawwal Business Process Implementation – Frameworx Conformance Scores [1/3]

Jawwal Business Process Implementation – Frameworx Conformance Scores [2/3]

Jawwal Business Process Implementation – Frameworx Conformance Scores [3/3]

Implementation Conformance Detailed – Business Process Framework

Table 6-1 Business Process Framework: Detailed Conformance Results

Jawwal – Business Process Implementation – Conformance Scores Business Process Framework (eTOM) Release 14.0 Conformance
L1/L2/L3 Processes	L3 Process Score [L2 Coverage]	Comment
Level 2: 1.1.1.1 – CRM – Support & Readiness	[2/17]
1.1.1.1.1 – Support Customer Interface Management	N/A	Not in scope
1.1.1.1.2 – Support Order Handling	4.72	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process supported alignment criteria with the standard Business Process Framework (eTOM) but with some deviations.
1.1.1.1.3 – Support Problem Handling	N/A	Not in scope
1.1.1.1.5 – Support Retention & Loyalty	N/A	Not in scope
1.1.1.1.6 – Support Marketing Fulfillment	N/A	Not in scope
1.1.1.1.7 – Support Selling	N/A	Not in scope
1.1.1.1.8 – Support Customer QoS/SLA	N/A	Not in scope
1.1.1.1.9 – Manage Campaign	N/A	Not in scope
1.1.1.1.10 – Manage Customer Inventory	N/A	Not in scope
1.1.1.1.11 – Manage Product Offering Inventory	N/A	Not in scope
1.1.1.1.12 – Manage Sales Inventory	4.64	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process supported alignment criteria with the standard Business Process Framework (eTOM) but with some deviations.
1.1.1.1.13 – Support Bill Invoice Management	N/A	Not in scope
1.1.1.1.14 – Support Bill Payments & Receivables Management	N/A	Not in scope
1.1.1.1.15 – Support Bill Inquiry Handling	N/A	Not in scope
1.1.1.1.16 – Support Charging	N/A	Not in scope
1.1.1.1.17 – Support Manage Billing Events	N/A	Not in scope
1.1.1.1.18 – Support Manage Balance	N/A	Not in scope
Level 2: 1.1.1.4 – Selling	[2/6]
1.1.1.4.1 – Manage Prospect	N/A	Not in Scope
1.1.1.4.2 – Qualify Opportunity	N/A	Not in Scope
1.1.1.4.3 – Negotiate Sales/Contract	N/A	Not in Scope
1.1.1.4.5 – Cross/Up Selling	N/A	Not in Scope
1.1.1.4.6 – Develop Sales Proposal	5	Full Conformance Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.4.7 – Manage Sales Accounts	5	Full Conformance Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
Level 2: 1.1.1.5 – Order Handling	[1/7]
1.1.1.5.1 – Determine Customer Order Feasibility	N/A	Not in Scope
1.1.1.5.2 – Authorize Credit	N/A	Not in Scope
1.1.1.5.4 – Track & Manage Customer Order Handling	N/A	Not in Scope
1.1.1.5.5 – Complete Customer Order	N/A	Not in Scope
1.1.1.5.6 – Issue Customer Orders	5	Full Conformance Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.5.7 – Report Customer Order Handling	N/A	Not in Scope
1.1.1.5.8 – Close Customer Order	N/A	Not in Scope
Level 2: 1.1.1.6 – Problem Handling	[6/6]
1.1.1.6.1 – Isolate Customer Problem	5	Full Conformance Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.6.2 – Report Customer Problem	4.92	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process supported alignment criteria with the standard Business Process Framework (eTOM) but with some deviations.
1.1.1.6.3 – Track & Manage Customer Problem	5	Full Conformance Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.6.4 – Close Customer Problem Report	4.8	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process supported alignment criteria with the standard Business Process Framework (eTOM) but with some deviations.
1.1.1.6.5 – Create Customer Problem Report	4	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process supported alignment criteria with the standard Business Process Framework (eTOM) but with some deviations.
1.1.1.6.6 – Correct & Recover Customer Problem	5	Full Conformance Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
Level 2: 1.1.1.10 – Bill Invoice Management	[3/3]
1.1.1.10.1 – Apply Pricing, Discounting, Adjustments & Rebates	5	Full Conformance Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.10.2 – Create Customer Bill Invoice	5	Full Conformance Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.10.3 – Produce & Distribute Bill	5	Full Conformance Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
Level 2: 1.1.1.16 – Customer Management	[1/4]
1.1.1.16.1 – Enable Retention & Loyalty	4.88	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process supported alignment criteria with the standard Business Process Framework (eTOM) but with some deviations.
1.1.1.16.2 – Establish Customer Relationship	N/A	N/A
1.1.1.16.3 – Re-establish Customer Relationship	N/A	N/A
1.1.1.16.4 – Terminate Customer Relationship	N/A	N/A
Level 2: 1.1.4.2 – S/P Requisition Management	[2/8]
1.1.4.2.1 – Select Supplier/Partner	5	Full Conformance Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.4.2.2 – Determine S/P Pre-Requisition Feasibility	N/A	Not in scope
1.1.4.2.3 – Track & Manage S/P Requisition	N/A	Not in scope
1.1.4.2.4 – Receive & Accept S/P Requisition	N/A	Not in scope
1.1.4.2.5 – Initiate S/P Requisition Order	5	Full Conformance Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.4.2.6 – Report S/P Requisition	N/A	Not in scope
1.1.4.2.7 – Close S/P Requisition Order	N/A	Not in scope
1.1.4.2.8 – Recover S/P Product (Service/ Resource)	N/A	Not in scope
Level 2: 1.2.1.1 – Market Strategy & Policy	[1/5]
1.2.1.1.1 – Gather & Analyze Market Information	5	Full Conformance Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.2.1.1.2 – Establish Market Strategy	N/A	Not in scope
1.2.1.1.3 – Establish Market Segments	N/A	Not in scope
1.2.1.1.4 – Link Market Segments & Products	N/A	Not in scope
1.2.1.1.5 – Gain Commitment to Marketing Strategy	N/A	Not in scope
Level 2: 1.2.1.2 – Product & Offer Portfolio Planning	[2/4]
1.2.1.2.1 – Gather & Analyze Product Information	N/A	Not in scope
1.2.1.2.2 – Establish Product Portfolio Strategy	N/A	Not in scope
1.2.1.2.3 – Produce Product Portfolio Business Plans	5	Full Conformance Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.2.1.2.4 – Gain Commitment to Product Business Plans	5	Full Conformance Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

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Training & Certification

Business Process Framework Assessment Summary

Scope of Assessment – Business Process Framework Footprint

Implementation Conformance Summary – Business Process Framework

Implementation Conformance Detailed – Business Process Framework

Jawwal – Business Process Implementation – Conformance Scores

Training & Certification