MIND C.T.I. MINDBill Business Process Framework Summary

Company: MIND C.T.I.
Product Title: MINDBill
Product Version: V7.0
Frameworx Version: Version 15.0
Business Process Framework version: Version 15.0
Information Framework version:N/A
Assessment Completion Date: February 2016
Detailed Certification Report: MINDBill Fx15.0 Conformance Certification Report V1.0.1

Business Process Framework Assessment Summary

TM Forum has reviewed and approved the self-assessment of the Product listed here against Business Process Framework (eTOM) version 15.0 processes elements. Each process element was measured using the Business Process Framework (eTOM) conformance scale.

Scope of Assessment – Business Process Framework Footprint

The following figures represent the Business Process Framework Level 2 processes (high-lighted in green) that were presented in scope for the assessment.

Operations Level 2 processes in scope for MIND C.T.I. MINDBill Assessment

The following graph represents the Business Process Framework Level 2 processes that were submitted for the Assessment and the coverage of the Level 2 processes in terms of number of Level 3 processes submitted in scope.

Level 2 processes submitted for Frameworx Conformance Assessment showing coverage for the contained Level 3 processes

Product Conformance Summary – Business Process Framework

The following chart gives an overview of the conformance scores granted to the Business Process Framework Level 3 processes presented in scope for MIND C.T.I. MINDBill, Business Process Framework Assessment.

Business Process Framework – Conformance Result Summary

Product Conformance Detailed – Business Process Framework

The following table provides a detailed breakdown of the scores awarded with some additional commentary.

MIND C.T.I. MINDBill Product V7.0 Business Process Framework (eTOM) Release 15.0 Conformance
L1 / L2 / L3 Process	L3 Process Score [L2 Coverage]	Comments
Level 1: 3 – Customer Domain
Level 2: 3.3 Order Handling [6/7]
*3.3.1 – Determine Customer Order Feasibility*	*Not in Scope*	*Not in Scope*
3.3.2 – Authorize Credit	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
3.3.3 – Track & Manage Customer Order Handling	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
3.3.4 – Complete Customer Order	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
3.3.5 – Issue Customer Orders	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
3.3.6 – Report Customer Order Handling	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
3.3.7 – Close Customer Order	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
Level 2: 3.6 – Customer Information Management [5/5]
3.6.1 – Create Customer Record	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
3.6.2 – Update Customer Data	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
3.6.3 – Notify Customer Data Change	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
3.6.4 – Archive Customer Data	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
3.6.5 – Build a unified customer view	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

For more comprehensive results for the overall Assessment, please access the full Certification Report in the Downloads area below.

Downloads	Type
MINDBill Fx15.0 Conformance Certification Report V1.0.1	pdf

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Disclaimer: TM Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TM Forum framework or standard in question. Accordingly, under no circumstances will TM Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.