Company: Telkom Indonesia
Implementation Title: Telkom Indonesia Broadband Service
Implementation Version: N/A
Frameworx Version: Version 13.5
Business Process Framework version: Version 13.5
Information Framework version: N/A
Assessment Completion Date: September 2014
Detailed Certification Report:
Telkom Indonesia Broadband Service Frameworx 13.5 Conformance Certification Report
Business Process Framework Assessment Summary
TM Forum has reviewed and approved the self-assessment of the product listed here against Business Process Framework (eTOM) version 13.5 processes elements. Each process element was measured using the Business Process Framework (eTOM) conformance scale.
Scope of Assessment – Business Process Framework Footprint
The following figures represent the Business Process Framework Level 2 processes (high-lighted in blue) that were presented in scope for the assessment.
Operations Level 2 processes in scope for Telkom Indonesia Broadband Service Assessment
The following graph represents the Business Process Framework Level 2 processes that were submitted for the Assessment and the coverage of the Level 2 processes in terms of number of Level 3 processes submitted in scope.
Level 2 processes submitted for Frameworx Conformance Assessment showing coverage for the contained Level 3 processes
Implementation Conformance Summary – Business Process Framework
The following charts gives an overview of the conformance scores granted to the Business Process Framework Level 3 processes presented in scope for Telkom Indonesia Broadband Service, Business Process Framework Assessment.
Service Strategy & Planning Conformance Results
Service Capability Delivery Conformance Results
Service Development & Retirement Conformance Results
Implementation Conformance Detailed – Business Process Framework
Telkom Indonesia – Broadband Internet Products – ImplementationBusiness Process Framework (eTOM) Release 13.5 Conformance |
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| L1 / L2 / L3 Process | L3 Process Score [L2 Coverage] |
Comments |
| Level 1: 1.2.2 – Service Development & Management | ||
| Level 2: 1.2.2.1 – Service Strategy & Planning | [7/7] | |
| 1.2.2.1.1 – Gather & Analyze Service Information | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.2.2.1.2 – Manage Service Research | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.2.2.1.3 – Establish Service Strategy & Goals | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.2.2.1.4 – Define Service Support Strategies | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.2.2.1.5 – Produce Service Business Plans | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.2.2.1.6 – Develop Service Partnership Requirements | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.2.2.1.7 – Gain Enterprise Commitment to Service Strategies | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 2: 1.2.2.2 – Service Capability Delivery | [7/7] | |
| 1.2.2.2.1 – Map & Analyze Service Requirements | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.2.2.2.2 – Capture Service Capability Shortfalls | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.2.2.2.3 – Gain Service Capability Investment Approval | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.2.2.2.4 – Design Service Capabilities | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.2.2.2.5 – Enable Service Support & Operations | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.2.2.2.6 – Manage Service Capability Delivery | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.2.2.2.7 – Manage Handover to Service Operations | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 2: 1.2.2.3 – Service Development & Retirement | [7/7] | |
| 1.1.1.5.1 – Determine Customer Order Feasibility | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.1.5.2 – Authorize Credit | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.1.5.4 – Track & Manage Customer Order Handling | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.1.5.5 – Complete Customer Order | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.1.5.6 – Issue Customer Orders | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.1.5.8 – Close Customer Order | 5.0 | Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
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