Company: Verizon
Implementation Title: Verizon Rapid Delivery
Product Version: N/A
Frameworx Version: Version 13.5
Business Process Framework version: Version 13.5
Assessment Completion Date: August 2014
Detailed Certification Report: Verizon VRD Frameworx 13.5 Conformance Certification Report
Business Process Framework Assessment Summary
TM Forum has reviewed and approved the self-assessment of the product listed here against Business Process Framework (eTOM) version 13.5 processes elements. Each process element was measured using the Business Process Framework (eTOM) conformance scale.
Scope of Assessment – Business Process Framework Footprint
The following figures represent the Business Process Framework Level 2 processes (high-lighted in blue) that were presented in scope for the assessment.
The following graph represents the Business Process Framework Level 2 processes that were submitted for the Assessment and the coverage of the Level 2 processes in terms of number of Level 3 processes submitted in scope.
Implementation Conformance Summary – Business Process Framework
The following charts gives an overview of the conformance scores granted to the Business Process Framework Level 3 processes presented in scope for Verizon VRD, Business Process Framework Assessment.
Product Conformance Detailed – Business Process Framework
Verizon – Verizon Rapid Delivery (VRD) ImplementationBusiness Process Framework (eTOM) Release 13.5 Conformance |
||
L1 / L2 / L3 Process |
L3 Process Score |
Comments |
Level 1: 1.1.1 – Customer Relationship Management |
||
Level 2: 1.1.1.4 – Selling |
[6/6] |
|
1.1.1.4.1 – Manage Prospect |
5.0 |
Fully Conformant |
1.1.1.4.2 – Qualify Opportunity |
4.7 |
Partially Conformant |
1.1.1.4.3 – Negotiate Sales/Contract |
4.8 |
Partially Conformant |
1.1.1.4.5 – Cross/Up Selling |
5.0 |
Fully Conformant |
1.1.1.4.6 – Develop Sales Proposal |
5.0 |
Fully Conformant |
1.1.1.4.7 – Manage Sales Accounts |
5.0 |
Fully Conformant |
Level 2: 1.1.1.5 – Order Handling |
[7/7] |
|
1.1.1.5.1 – Determine Customer Order Feasibility |
5.0 |
Fully Conformant |
1.1.1.5.2 – Authorize Credit |
5.0 |
Fully Conformant |
1.1.1.5.4 – Track & Manage Customer Order Handling |
5.0 |
Fully Conformant |
1.1.1.5.5 – Complete Customer Order |
5.0 |
Fully Conformant |
1.1.1.5.6 – Issue Customer Orders |
5.0 |
Fully Conformant |
1.1.1.5.7 – Report Customer Order Handling |
5.0 |
Fully Conformant |
1.1.1.5.8 – Close Customer Order |
5.0 |
Fully Conformant |
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Disclaimer: TM Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TM Forum framework or standard in question. Accordingly, under no circumstances will TM Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.