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Data Analytics

Image: Data Analytics

Topics

  • Themes
    • Data & AI
    • Autonomous Operations
    • Cloud Native IT & Networks
    • Ecosystems
    • People & Planet
  • Business Architecture
  • Business Assurance
  • Digital Transformation & Maturity
  • Face of Digital Leadership
  • IoE & Digital Ecosystems

How valuable is your data?

Data Analytics is the identification, design and deployment of strategies, processes, skills, systems and data that can provide actionable intelligence resulting in business value. It is about the harnessing of the different varieties, volume, and velocity of data. To execute on this, and deliver improvements in areas such as customer experience or the reduction in customer churn, there are a number of operational issues including data integration.

TM Forum is leading the digital industry in delivering business value from data analytics through a range of best practices, thought-leading collaboration activities and research, in addition to services such as training and coaching to get you started.

Today’s competitive market demands that service providers and global enterprises maximize their business potential at all times, and making data-based decisions is the key to this success. Fortunately, service providers have a multitude of data, yet gaining value from this data is complex. Data Analytics is all about getting value from this data to:

  • Gain business advantage by improving margins on services
  • Increase revenue per customer
  • Improve customer experience across the lifecycle of the relationship

Discover Artificial Intelligence at Digital Transformation World 

Hear from BT, IBM, Spark New Zealand and more…

Discover which of the ten AI Catalyst projects getting ready for Digital Transformation World is the best. Each one is working hard to demonstrate how machine learning and artificial intelligence can be used for the autonomic orchestration of virtualized networks, customer experience, service optimization, and fraud mitigation.  Contribute to the discussion about how AI fits into the Open Digital Architecture of the future. Register now>>

Forum contribution and value

For service providers, TM Forum provides a suite of Data Analytics best practices to monetize and derive business value from pragmatic data solutions, enabling resultant improvements in customer satisfaction and net promoter scores. TM Forum helps you to:

  • Assess data systems readiness with the Reference Model
  • Map business drivers to 70 key use cases in the best practice guide
  • Utilize the Business Value Roadmap and Big Data Analytics Guidebook and Building Blocks to guide implementation of data use cases
  • Become part of our project by contributing back to TM Forum, essentially crowdsourcing use cases and building blocks
  • Leverage our library of over 2900 pre-defined metrics for business operations, cable, fraud management, cyber security and customer experience management to set up measurements for your business.

For technology suppliers, the Big Data Analytics best practices enable you to establish a common language with your customers and also serve as a resource for you and your customers to set project direction and priorities.

See all assets available in the Data Analytics toolkit including data analytics use cases, data governance , big data repository and more. 

TM Forum members can join working projects and be involved shaping the future work – for more information click here. 

Topics

  • Themes
    • Data & AI
    • Autonomous Operations
    • Cloud Native IT & Networks
    • Ecosystems
    • People & Planet
  • Business Architecture
  • Business Assurance
  • Digital Transformation & Maturity
  • Face of Digital Leadership
  • IoE & Digital Ecosystems

Get involved across a number of Data Analytics initiatives

Data Analytics
Toolkit

Collection of tools, guidebooks, documents and more

Go to Toolkit

Data Analytics
Proof of Concept

Be inspired and find out how to join a Catalyst project

Go to Catalysts

Data Analytics
Working Projects

Review the workstreams underway and how as a member you can get involved

Go to Projects

Featured Resources & EventsGo to Resources

DOWNLOAD

Free Report

TM Forum’s Case Study Handbook 2017 provides a collection of real-life success stories from CSPs across the globe that are transforming their businesses to become digital and deliver what customers want.

WATCH

Video interview on monetizing data

Hear from Dr. Dirk Jungnickel, SVP, Business Analyst, New Business Innovation, du on how to monetize data in CSPs

REGISTER

AI & Data Analytics at Digital Transformation World

Contribute to the discussion about how AI fits into the Open Digital Architecture of the future. Hear from BT, IBM, Spark New Zealand and more. Register now.

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Contact to discuss or learn more

Craig Bachmann
[email protected]

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