GB988 TM Forum Metrics Definitions R17.5.1

This document provides details of the Metrics names, definitions, identification and calculation for use in various business types and business functions. It contains definitions of over 2900 metrics that have been defined in TM Forum and provides them with a consistent set of fields and classifications. Metrics are available across a variety of categories including Business, Cable, Customer Experience Management, CyberOps, and Fraud Management.

Four additional catogories were added in R17.5: Digital Maturity, Regulatory, OmniChannel, and Digital Overlay metrics.


IPR mode: RAND
Maturity level: Level 4 – Forum Approved
Document type: Standard
Release: 17.5
Security: Member
Status: TM Forum Approved
Strategic program: More Agile & Virtualized
Project: Metrics Project
Standard: Application Framework (TAM)
Approval vote date: 04/20/2018
Date Modified: 04/24/2018
Document version: 5.0.2

Appears in the following Suites

Big Data Analytics Toolkit