GB988 TM Forum Metrics Definitions R17.5.1
- Maturity level: Level 4 - Forum Approved
Created By: Metrics Project
This document provides details of the Metrics names, definitions, identification and calculation for use in various business types and business functions. It contains definitions of over 2900 metrics that have been defined in TM Forum and provides them with a consistent set of fields and classifications. Metrics are available across a variety of categories including Business, Cable, Customer Experience Management, CyberOps, and Fraud Management.
Four additional catogories were added in R17.5: Digital Maturity, Regulatory, OmniChannel, and Digital Overlay metrics.
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