GB988 TM Forum Metrics Definitions R17.5.0

  • Standard: Application Framework (TAM)
  • Maturity level: Level 3 - Team Approved

Created By: Metrics Project

This document provides details of the Metrics names, definitions, identification and calculation for use in various business types and business functions. It contains definitions of over 2900 metrics that have been defined in TM Forum and provides them with a consistent set of fields and classifications. Metrics are available across a variety of categories including Business, Cable, Customer Experience Management, CyberOps, and Fraud Management.

Four additional catogories were added in R17.5: Digital Maturity, Regulatory, OmniChannel, and Digital Overlay metrics.


Standard: Application Framework (TAM)
IPR mode: RAND
Maturity level: Level 3 – Team Approved
Document type: Standard
Frameworx release: 17.5
Security: Member
Status: Member Evaluated
Strategic program: More Agile & Virtualized
Project: Metrics Project
Date Modified: 01/03/2018
Document version: 5.0.1