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Explore the core principles of detecting, investigating, correcting and preventing revenue and cost leakage.
Revenue assurance is the discipline that can protect your business from the combined risks of revenue leakage and inflated costs; both directly impact the bottom line of your business. The ability to detect, investigate, correct and prevent such issues is an essential capability of any revenue assurance program. You will learn the key techniques involved in performing revenue assurance activities.
This certification provides an overview of Revenue Assurance for personnel new to the Revenue Assurance domain and who will have an operational role within their Revenue Assurance program. It is also relevant to non-Revenue Assurance personnel seeking a more in-depth understanding of the subject to better support their corporate Revenue Assurance program.
Level: Fundamentals
Pre-requisites:
Open Digital Architecture (ODA) Overview – Certification – Awareness Level is recommended
Business Process Framework (eTOM) – Certification – Fundamentals Level is recommended
Duration: Self-paced / 1 day
Access period: *12 months (default) from date of enrolment.
Within one week, access will be granted to TM Forum’s online training portfolio of Awareness-level courses in the online learning portal catalog, for the duration of your learning path access.
*Note: Might not apply for enterprise deals (they may have custom end-date)
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Take the training course for this certification in-person (onsite or virtual):
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Download the datasheet for this certification.
Who should attend?
This certification is suitable for:
- Personnel new to the revenue assurance function who wish to understand why RA is important , where leakage can occur and how it can be detected, investigated, corrected and prevented.
- Managers who have responsibility for ensuring that the support architecture operates as effectively as possible to maximize its revenue potential and who want to understand revenue assurance principles to incorporate into their projects.
What will you learn?
- What revenue assurance is and the role it plays.
- Typical problem areas.
- Identify the business benefits that revenue assurance delivers.
- The revenue assurance life-cycle.
- The four primary domains of revenue assurance.
- The importance of revenue assurance maturity.
- The role of the TM Forum’s Revenue Assurance Maturity Model.
- The key techniques of combating revenue assurance risks.
- How to distinguish between preventative and corrective actions.
Course syllabus
- Module 1: Introduction to Revenue Assurance
- Module 2: Revenue Leakage Framework and Example
- Module 3: Domains of Revenue Assurance
- Module 4: The Revenue Assurance Lifecycle
- Module 5: Usage Assurance
- Module 6: Subscription Assurance
- Module 7: Cost Assurance
- Module 8: Correction
- Module 9: Maturity Considerations
- Module 10: Prevention
Course objectives:
Service Providers:
- Protect your revenue stream.
- Take a holistic approach to Revenue Assurance.
- Identify almost 100 revenue leakage points systematically.
- Improve customer satisfaction with accurate billing and charging.
- Help your business managers understand how to improve revenue assurance practices within your organization.
Certification
There is a Fundamentals-Level TM Forum Knowledge Certification exam associated with the course material. Passing this exam counts towards TM Forum Certification Paths. Find out more here.