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This TM Forum Business Process Framework Practitioners certification helps you to unlock the potential of one of the most powerful standards in the telecom and digital services industry. The course takes you beyond theory, showing you how to apply TM Forum’s Business Process Framework to real-world transformation challenges.
Through the ConnectCom case study, you’ll learn how to:
- Map and analyze processes to uncover inefficiencies and duplication
- Design future-ready workflows aligned with strategy and industry best practices
- Link processes to data and APIs for automation and interoperability
Discover practical techniques to:
- Scope transformation projects with confidence
- Standardize terminology for better collaboration
- Build a roadmap that drives measurable business value
Join us and gain the skills to turn process complexity into a structured plan for innovation, efficiency, and growth. By the end, you’ll be ready to take the Business Process Framework out of theory and into action, creating scalable, standards-based solutions for your organization
The course is in two parts:
- Module 1 – Business Process Framework Practitioners
- Module 2 – Mapping Processes to the Business Process Framework Beyond level 3
Level: Practitioner
Duration: 2 days
Pre-requisites:
Open Digital Framework Overview is recommended
Business Process Framework Fundamentals is required
Access period: *12 months (default) from date of enrolment.
Within one week, access will be granted to TM Forum’s online training portfolio of Awareness-level courses in the online learning portal catalog, for the duration of your learning path access.
*Note: Might not apply for enterprise deals (they may have custom end-date)
Register to take this certification online:
Take this course in-person (onsite or virtual):
Talk to us about getting this course for your team.
Download the datasheet for this course.
Who should attend?
This course is suitable for anyone who:
- Wishes to extend their understanding and/or start implementing the framework
- Is or will be involved in a business process transformation project
- Needs to streamline processes
- Wants to reduce the cost of operations
What will you learn?
Module 1:
- Analyse the drivers behind digital transformation and explain why organisations like ConnectCom need structured frameworks to manage complexity.
- Evaluate the role of the TM Forum Business Process Framework in aligning organisational processes and reducing operational silos.
- Explain how as-is and to-be process states are compared to identify gaps and prioritisation strategies for transformation.
- Interpret the hierarchical structure of the Business Process Framework and discuss how decomposition levels support scoping and rationalisation.
- Examine governance principles and their importance in ensuring accountability and consistency during transformation initiatives.
- Assess the value of gap analysis and rationalisation techniques in aligning processes with strategic objectives.
- Critique the importance of conformance as a validation mechanism and its impact on organisational credibility and risk reduction.
- Justify the business value of moving from ad-hoc checks to a structured conformance programme, using ConnectCom’s case study as evidence.
Module 2:
- Explain the purpose and structure of the TM Forum Business Process Framework and its role in digital transformation.
- Analyze an organization’s As-Is processes and map them to the appropriate levels of the Business Process Framework.
- Identify and classify gaps, inefficiencies, and additional processes by applying tools such as gap analysis, RASCI charts, and capability maturity models.
- Design To-Be process models that align with business strategy, regulatory requirements, and industry best practices.
- Prioritize and plan process improvements by developing a practical transformation roadmap for execution.
Course objectives:
Service Providers:
- To provide practical, hands-on instruction for using and implementing the Business Process Framework to enable transformation and agility of your business.
- To develop the ability of your team to identify day-to-day improvements in business operations.
- To enable you to reap the benefits of the transition to network virtualization.
Suppliers:
- To assist you with deploying your products into an enterprise whose process model is based on the Business Process Framework.
- To understand how your customers process models are evolving so your products can keep pace.
SIs and Professional Services:
- To assist you with the integration and deployment of products into an enterprise whose process model is based on the Business Process Framework.
- To provide practical, hands-on instruction on implementing the Business Process Framework for your clients.
- To develop the ability to identify gaps and potential improvements in client business operations.
Certification
Upon completion of all certifications in this bundle you will obtain the Business Process Certification Path.