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Guavus Showcases Customer Experience Analytics Solutions at TM Forum Live!
SAN MATEO, CA - Guavus, Inc., a leading provider of big data analytics applications for operational intelligence, today announced it will highlight its Service Reflex and Intelligent Data Mediation products, which provide a holistic analytics layer for CSPs to view and measure customer experience across the entire organization at the upcoming TM Forum Live!, May 9-12 in Nice, Fra
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Sigma Systems Helps Service Providers Launch 9x Faster at TM Forum Live!
Sigma Systems, the fastest path to creating, selling and delivering digital products and services, this week announced its plans to exhibit at TM Forum Live! in Nice, France. The company will showcase its ability to help operators launch and deliver digital services faster and more successfully than the competition.Sigma has been instrumental in supporting operators like Vodafone G
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TM Forum Recognizes STC As A Business Transformation Leader
Ericsson has had a long-standing relationship with Saudi Telecom Company (STC), seeing the operator through a great many changes over more than a decade. So I was proud to hear the great news that STC was just named a finalist in the “Smart Service Provider – Business Transformation of the Year” category of this year’s TM Forum Digital World Awards. This annual award recogn
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Simulating APIs to stimulate your online economy
New generation digital service providers (DSPs) need to be able to plug in new platforms or partners and immediately create products to compete. In order to easily access other web-based software application and systems an application-programming interface (API) is utilized.An API is a software-to-software interface, not a user interface. With APIs, applications talk to each other
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Operators now ‘more aggressive’ in offering new services to enterprises
“We saw a gap in the telecoms market in 2011.” Tanya Cheng of Huawei is talking exclusively to VanillaPlus in Shenzhen, China at the Huawei Analyst Summit 2016 (HAS2016). “With the industry, including the TM Forum, focused on Service Quality Management (SQM) there were no solutions in the telecoms sector aimed directly at improving the customer experience,” maintains Hu
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Myths around eTOM
The term eTOM stands for "enhanced Telecom Operation Map". The TM Forum renamed it as "Business Process Framework" since 2013. TM Forum is a standard organization who maintains the Business Process Framework aka eTOM. Business Process Framework (BPF) is a end-to-end business process guidelines that TM Forum recommends for telecom operators to adopt in their day to day bu
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ETSI NFV work continues to gain steam, tackle challenges
On this week’s NFV/SDN Reality Check, we speak with the European Telecommunications Standards Institute to get an update on the organization’s work in developing standards for NFVETSI initiated standards work for NFV back in late 2012, starting with collaboration with seven telecom network operators. The organization completed work on phase one of the project in early 2015, and
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2016 TM Forum Webinar – Order Management
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Telecom of the Future
Predicting the future is always a risky business, but a safe bet in telecommunications is that technology will be at the core of what the future promises for the industry. It wasn’t too long ago that the telecom industry lived in a copper world and the dominant service was voice. Fiber, mobile, and IP technologies have ushered in a perception where it seems like anything is possi